[{"id":141,"date":"2023-04-13T04:10:43","date_gmt":"2023-04-13T04:10:43","guid":{"rendered":"https:\/\/janisonhel1dev.wpengine.com\/janison-remote-for-instructors\/?page_id=141"},"modified":"2023-04-27T07:17:22","modified_gmt":"2023-04-27T07:17:22","slug":"contact-support","status":"publish","type":"page","link":"https:\/\/help.janison.com\/janison-remote-for-instructors\/contact-support\/","title":{"rendered":"Contact support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"141\" class=\"elementor elementor-141\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2803267 e-con-full e-flex e-con e-parent\" data-id=\"2803267\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-537a8408 e-con-full e-flex e-con e-child\" data-id=\"537a8408\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3569be55 elementor-widget elementor-widget-global elementor-global-118 elementor-widget-text-editor\" data-id=\"3569be55\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Remote for Instructors<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d9288be elementor-nav-menu__align-start elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-global elementor-global-149 elementor-widget-nav-menu\" data-id=\"d9288be\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;fas fa-caret-down&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-none\">\n\t\t\t\t<ul id=\"menu-1-d9288be\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-home menu-item-112\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/\" class=\"elementor-item\">Introduction<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-116\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/instructor-dashboard\/\" class=\"elementor-item\">Instructor dashboard<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-127\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/changing-the-active-test\/\" class=\"elementor-item\">Changing the active test<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-129\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/view-a-list-of-candidates\/\" class=\"elementor-item\">View a list of candidates<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-114\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/add-and-remove-instructors\/\" class=\"elementor-item\">Add and remove instructors<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-115\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/change-test-configurations\/\" class=\"elementor-item\">Change test configurations<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-133\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/reports\/\" class=\"elementor-item\">Reports<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-136\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/review-candidate-scans-and-videos\/\" class=\"elementor-item\">Review candidate scans and videos<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-138\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/notifications\/\" class=\"elementor-item\">Notifications<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-140\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/reconcile-offline-tests-in-janison-insights\/\" class=\"elementor-item\">Reconcile offline tests in Janison Insights<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-117\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/frequently-asked-questions\/\" class=\"elementor-item\">FAQ<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-142\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/contact-support\/\" class=\"elementor-item\">Contact support<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<svg aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open e-font-icon-svg e-eicon-menu-bar\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M104 333H896C929 333 958 304 958 271S929 208 896 208H104C71 208 42 237 42 271S71 333 104 333ZM104 583H896C929 583 958 554 958 521S929 458 896 458H104C71 458 42 487 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menu-item-112\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/\" class=\"elementor-item\" tabindex=\"-1\">Introduction<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-116\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/instructor-dashboard\/\" class=\"elementor-item\" tabindex=\"-1\">Instructor dashboard<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-127\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/changing-the-active-test\/\" class=\"elementor-item\" tabindex=\"-1\">Changing the active test<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-129\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/view-a-list-of-candidates\/\" class=\"elementor-item\" tabindex=\"-1\">View a list of candidates<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-114\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/add-and-remove-instructors\/\" class=\"elementor-item\" tabindex=\"-1\">Add and remove instructors<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-115\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/change-test-configurations\/\" class=\"elementor-item\" tabindex=\"-1\">Change test configurations<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-133\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/reports\/\" class=\"elementor-item\" tabindex=\"-1\">Reports<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-136\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/review-candidate-scans-and-videos\/\" class=\"elementor-item\" tabindex=\"-1\">Review candidate scans and videos<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-138\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/notifications\/\" class=\"elementor-item\" tabindex=\"-1\">Notifications<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-140\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/reconcile-offline-tests-in-janison-insights\/\" class=\"elementor-item\" tabindex=\"-1\">Reconcile offline tests in Janison Insights<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-117\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/frequently-asked-questions\/\" class=\"elementor-item\" tabindex=\"-1\">FAQ<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-142\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/contact-support\/\" class=\"elementor-item\" tabindex=\"-1\">Contact support<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7415ea10 e-con-full e-flex e-con e-child\" data-id=\"7415ea10\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d40be69 elementor-widget elementor-widget-text-editor\" data-id=\"d40be69\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1>Contact support<\/h1><p>To allow issues with Janison Remote to be resolved as quickly as possible, it&#8217;s important they are raised with the correct support team.<\/p><h1>For proctoring issues &#8211; contact Proctortrack<\/h1><p>Issues related to the proctoring side of the test event should be raised with Proctortrack support. For example, issues with:<\/p><ul><li>The Proctortrack website, software or app<\/li><li>Face, identification or room scans<\/li><\/ul><h2 data-remapped=\"1\">Test Takers<\/h2><p>Encourage the candidate to contact Proctortrack directly. The methods for contacting Proctortrack are included on the Getting help student information page.<\/p><h2 data-remapped=\"1\">Instructors<\/h2><p>You can use the Proctortrack support page to open a ticket or contact the Proctortrack support team by live-chat, phone, or email.<\/p><h1>For test issues &#8211; contact Janison<\/h1><p>You can recognise an issue is related to the test if the Janison Replay Test Player is displayed on the candidate\u2019s screen. The test player has a Replay logo at the top:<\/p><div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_faqs_image-16.jpg\" alt=\"Janison Replay Test Player top bar, with Replay logo highlighted.\" \/><\/div><p data-remapped=\"1\"><strong>If a candidate is experiencing an issues with their test:<\/strong><\/p><p>You can call Janison support on:<\/p><ul><li>1300 857 687 from within Australia<\/li><li>+61 2 6652 9853 from outside of Australia<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-42f4f013 e-con-full e-flex e-con e-child\" data-id=\"42f4f013\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f308ece elementor-toc--minimized-on-tablet elementor-widget elementor-widget-global elementor-global-159 elementor-widget-table-of-contents\" 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101.6c9.4 9.4 24.6 9.4 33.9 0l17-17c9.4-9.4 9.4-24.6 0-33.9L273 142.1c-9.4-9.4-24.6-9.4-34 0z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Remote for Instructors Contact support To allow issues with Janison Remote to be resolved as quickly as possible, it&#8217;s important they are raised with the correct support team. For proctoring issues &#8211; contact Proctortrack Issues related to the proctoring side of the test event should be raised with Proctortrack support. For example, issues with: The [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-141","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Contact support - Janison Remote for Instructors\/<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/contact-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Contact support - Janison Remote for Instructors\/\" \/>\n<meta property=\"og:description\" content=\"Remote for Instructors Contact support To allow issues with Janison Remote to be resolved as quickly as possible, it&#8217;s important they are raised with the correct support team. For proctoring issues &#8211; contact Proctortrack Issues related to the proctoring side of the test event should be raised with Proctortrack support. For example, issues with: The [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/contact-support\/\" \/>\n<meta property=\"og:site_name\" content=\"Janison Remote for Instructors\/\" \/>\n<meta property=\"article:modified_time\" content=\"2023-04-27T07:17:22+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_faqs_image-16.jpg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/help.janison.com\\\/janison-remote-for-instructors\\\/contact-support\\\/\",\"url\":\"https:\\\/\\\/help.janison.com\\\/janison-remote-for-instructors\\\/contact-support\\\/\",\"name\":\"Contact support - Janison Remote for Instructors\\\/\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/help.janison.com\\\/janison-remote-for-instructors\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/help.janison.com\\\/janison-remote-for-instructors\\\/contact-support\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/help.janison.com\\\/janison-remote-for-instructors\\\/contact-support\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/help.janison.com\\\/wp-content\\\/uploads\\\/sites\\\/5\\\/2023\\\/04\\\/01-instructor-info\\\/inst_faqs_image-16.jpg\",\"datePublished\":\"2023-04-13T04:10:43+00:00\",\"dateModified\":\"2023-04-27T07:17:22+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/help.janison.com\\\/janison-remote-for-instructors\\\/contact-support\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/help.janison.com\\\/janison-remote-for-instructors\\\/contact-support\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/help.janison.com\\\/janison-remote-for-instructors\\\/contact-support\\\/#primaryimage\",\"url\":\"https:\\\/\\\/help.janison.com\\\/wp-content\\\/uploads\\\/sites\\\/5\\\/2023\\\/04\\\/01-instructor-info\\\/inst_faqs_image-16.jpg\",\"contentUrl\":\"https:\\\/\\\/help.janison.com\\\/wp-content\\\/uploads\\\/sites\\\/5\\\/2023\\\/04\\\/01-instructor-info\\\/inst_faqs_image-16.jpg\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/help.janison.com\\\/janison-remote-for-instructors\\\/contact-support\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/help.janison.com\\\/janison-remote-for-instructors\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Contact support\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/help.janison.com\\\/janison-remote-for-instructors\\\/#website\",\"url\":\"https:\\\/\\\/help.janison.com\\\/janison-remote-for-instructors\\\/\",\"name\":\"Janison Remote for Instructors\\\/\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/help.janison.com\\\/janison-remote-for-instructors\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Contact support - Janison Remote for Instructors\/","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/help.janison.com\/janison-remote-for-instructors\/contact-support\/","og_locale":"en_US","og_type":"article","og_title":"Contact support - Janison Remote for Instructors\/","og_description":"Remote for Instructors Contact support To allow issues with Janison Remote to be resolved as quickly as possible, it&#8217;s important they are raised with the correct support team. For proctoring issues &#8211; contact Proctortrack Issues related to the proctoring side of the test event should be raised with Proctortrack support. 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offline tests in Janison Insights"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"139\" class=\"elementor elementor-139\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-80e03e4 e-con-full e-flex e-con e-parent\" data-id=\"80e03e4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-4be4a64a e-con-full e-flex e-con e-child\" data-id=\"4be4a64a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5531fee6 elementor-widget elementor-widget-global elementor-global-118 elementor-widget-text-editor\" data-id=\"5531fee6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Remote for Instructors<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fcb31ca elementor-nav-menu__align-start elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-global elementor-global-149 elementor-widget-nav-menu\" data-id=\"fcb31ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;fas fa-caret-down&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-none\">\n\t\t\t\t<ul id=\"menu-1-fcb31ca\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-home menu-item-112\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/\" class=\"elementor-item\">Introduction<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-116\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/instructor-dashboard\/\" class=\"elementor-item\">Instructor dashboard<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-127\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/changing-the-active-test\/\" class=\"elementor-item\">Changing the active test<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-129\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/view-a-list-of-candidates\/\" class=\"elementor-item\">View a list of candidates<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-114\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/add-and-remove-instructors\/\" class=\"elementor-item\">Add and remove instructors<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-115\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/change-test-configurations\/\" class=\"elementor-item\">Change test configurations<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-133\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/reports\/\" class=\"elementor-item\">Reports<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-136\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/review-candidate-scans-and-videos\/\" class=\"elementor-item\">Review candidate scans and videos<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-138\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/notifications\/\" class=\"elementor-item\">Notifications<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-140\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/reconcile-offline-tests-in-janison-insights\/\" class=\"elementor-item\">Reconcile offline tests in Janison Insights<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-117\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/frequently-asked-questions\/\" class=\"elementor-item\">FAQ<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-142\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/contact-support\/\" class=\"elementor-item\">Contact support<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<svg aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open e-font-icon-svg e-eicon-menu-bar\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M104 333H896C929 333 958 304 958 271S929 208 896 208H104C71 208 42 237 42 271S71 333 104 333ZM104 583H896C929 583 958 554 958 521S929 458 896 458H104C71 458 42 487 42 521S71 583 104 583ZM104 833H896C929 833 958 804 958 771S929 708 896 708H104C71 708 42 737 42 771S71 833 104 833Z\"><\/path><\/svg><svg aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close e-font-icon-svg e-eicon-close\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M742 167L500 408 258 167C246 154 233 150 217 150 196 150 179 158 167 167 154 179 150 196 150 212 150 229 154 242 171 254L408 500 167 742C138 771 138 800 167 829 196 858 225 858 254 829L496 587 738 829C750 842 767 846 783 846 800 846 817 842 829 829 842 817 846 804 846 783 846 767 842 750 829 737L588 500 833 258C863 229 863 200 833 171 804 137 775 137 742 167Z\"><\/path><\/svg>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-fcb31ca\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-home menu-item-112\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/\" class=\"elementor-item\" tabindex=\"-1\">Introduction<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-116\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/instructor-dashboard\/\" class=\"elementor-item\" tabindex=\"-1\">Instructor dashboard<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-127\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/changing-the-active-test\/\" class=\"elementor-item\" tabindex=\"-1\">Changing the active test<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-129\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/view-a-list-of-candidates\/\" class=\"elementor-item\" tabindex=\"-1\">View a list of candidates<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-114\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/add-and-remove-instructors\/\" class=\"elementor-item\" tabindex=\"-1\">Add and remove instructors<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-115\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/change-test-configurations\/\" class=\"elementor-item\" tabindex=\"-1\">Change test configurations<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-133\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/reports\/\" class=\"elementor-item\" tabindex=\"-1\">Reports<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-136\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/review-candidate-scans-and-videos\/\" class=\"elementor-item\" tabindex=\"-1\">Review candidate scans and videos<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-138\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/notifications\/\" class=\"elementor-item\" tabindex=\"-1\">Notifications<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-140\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/reconcile-offline-tests-in-janison-insights\/\" class=\"elementor-item\" tabindex=\"-1\">Reconcile offline tests in Janison Insights<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-117\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/frequently-asked-questions\/\" class=\"elementor-item\" tabindex=\"-1\">FAQ<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-142\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/contact-support\/\" class=\"elementor-item\" tabindex=\"-1\">Contact support<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-667e7830 e-con-full e-flex e-con e-child\" data-id=\"667e7830\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9e12347 elementor-widget elementor-widget-text-editor\" data-id=\"9e12347\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1>Reconcile offline tests in Janison Insights<\/h1><p>When candidates submit their test attempt in the Janison Replay Test Player the test is sent to the online Janison Insights system for marking.<\/p><div class=\"important-box\"><p><strong>Important<\/strong><\/p><p>If a candidate&#8217;s device goes offline and then comes back online before they submit, the test attempt will be sent to the system.<\/p><p>However, if a candidate &#8216;s device loses network connectivity before they submit and is still offline when the candidate submits their test, their attempt will be saved to their local device and you will need to give them instructions on how to upload their attempt to the system. This process is called reconciling the device.<\/p><\/div><p>Follow the steps below to check for any unsaved test attempts and reconcile the device for these.<\/p><h1>Step 1 &#8211; Check the dashboard for attempts that require reconciling<\/h1><p>After a remote test event has concluded, check the Test Sessions Administration Dashboard in Janison Insights for any unsaved test attempts that need to be reconciled.<\/p><ol><li>Open the <strong>Test Sessions Administration Dashboard<\/strong>.<\/li><li>Check the <strong>Connection Mode<\/strong> column for any attempts listed as <strong>Offline<\/strong>. If the <strong>Save Method<\/strong> field for the attemp is also blank, you will need to contact the student and provide them with the steps to reconcile their device. Follow the instructions in the next step.<br \/><div class=\"tip-box\"><p><strong>Tip<\/strong><\/p><p>The <strong>Connection Mode<\/strong> column can be sorted by selecting the heading. This will bring all the offline test takers to the top of the list, making it easier for you to find them.<\/p><\/div><div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_reconciling-offline-tests_image-01.jpg\" alt=\"The Test Session Administration Dashboard screen. For a test attempt, the Connection Mode 'Offline' and blank Save Method are highlighted.\" \/><\/div><\/li><\/ol><h1>Step 2 &#8211; Reconcile the device and upload the test attempt<\/h1><p>Use the following steps to guide a candidate through reconciling their device to upload their test attempt.<\/p><div class=\"important-box\"><p><strong>Important<\/strong><\/p><p>Before you start, ensure you have the <strong>PIN<\/strong> the candidate will need to unlock the Janison Replay Test Player. Janison supplies PINs to instructors. If you need to contact Janison regarding PINs, refer to the Contacting support page for more information.<\/p><\/div><ol><li>If the candidate has closed the browser, they will need to reopen it and enter the URL to access Janison Replay. The URL is <strong>https:\/\/xxx.janisoninsights.com\/testplayer2\/testplayer\/home<\/strong> where xxx is the institution-specific Janison Insights site.<\/li><li>If the candidate&#8217;s device needs to be reconciled, a<strong> yellow icon<\/strong> displays on the <strong>home button<\/strong>. The candidate can only reconcile the device and upload the test attempt when their device is connected to the internet again. If their device is online, the <strong>dot <\/strong>on the cloud will be <strong>green<\/strong>.<br \/><div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_reconciling-offline-tests_image-02.jpg\" alt=\"The top menu bar in the Janison Replay Test Player. The Home button has a yellow icon and the Cloud button has a green dot.\" \/><\/div><p>If the candidate&#8217;s device is online, instruct them to reconcile the device using the following steps.<\/p><ol type=\"a\"><li>Select the <strong>lock button<\/strong> at the top of the Janison Replay Test Player.<br \/><div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_reconciling-offline-tests_image-03.jpg\" alt=\"The top menu bar in the Janison Replay Test Player. The lock button is highlighted.\" \/><\/div><\/li><li>On the <strong>Unlock Device<\/strong> popup, enter the <strong>PIN<\/strong> (supply the candidate with the PIN provided by Janison) and then select <strong>Unlock Device<\/strong>.<br \/><div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_reconciling-offline-tests_image-04.jpg\" alt=\"The top menu bar in the Janison Replay Test Player. The lock button is highlighted.\" \/><\/div><\/li><li>On the <strong>Administration<\/strong> screen, the number of attempts awaiting upload is shown on the <strong>Reconcile <\/strong>tile. Select <strong>Reconcile<\/strong>.<br \/><div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_reconciling-offline-tests_image-05.jpg\" alt=\"The Janison Replay Administration screen. The number of attempts waiting for upload and the Reconcile button are highlighted.\" \/><\/div><\/li><li>The <strong>Reconcile<\/strong> screen displays.<br \/><div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_reconciling-offline-tests_image-06.jpg\" alt=\"The Janison Replay Reconcile screen.\" \/><\/div><\/li><li>Optional step &#8211; to get an estimate of how long it will take to reconcile the device, select <strong>Test Bandwidth<\/strong>.<br \/><div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_reconciling-offline-tests_image-07a.jpg\" alt=\"Test Bandwidth button.\" \/><\/div><div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_reconciling-offline-tests_image-07b.jpg\" alt=\"Test Bandwidth results.\" \/><\/div><\/li><li>Select the <strong>checkbox<\/strong> nect to the test attempt to be reconciled.<br \/><div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_reconciling-offline-tests_image-08.jpg\" alt=\"Test attempt selected.\" \/><\/div><\/li><li>Optional step &#8211; to remove the test attempt(s) from the device and free up space once the upload is complete, select the <strong>Remove candidate\u2019s answers from the device once the reconciliation process is complete<\/strong> checkbox.<br \/><div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_reconciling-offline-tests_image-09.jpg\" alt=\"Checkbox selected.\" \/><\/div><\/li><li>Select <strong>Reconcile<\/strong>. The upload process then starts.<br \/><div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_reconciling-offline-tests_image-10.jpg\" alt=\"Reconcile screen with Reconcile button highlighted.\" \/><\/div><\/li><li>When complete, confirmation of the reconciliation displays.<br \/><div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_reconciling-offline-tests_image-11.jpg\" alt=\"Reconcile screen with Reconciliation confirmation highlighted.\" \/><\/div><\/li><li>Select the <strong>lock icon<\/strong> to lock the device again.<br \/><div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_reconciling-offline-tests_image-12.jpg\" alt=\"The top menu bar in the Janison Replay Test Player. The lock button is highlighted.\" \/><\/div><\/li><\/ol><\/li><\/ol><h1>Step 3 &#8211; Check if the test attempt has uploaded successfully<\/h1><p>When a candidate has successfully reconciled their device, the <strong>Test Sessions Administration Dashboard<\/strong> will show:<\/p><ul><li><strong>Submitted<\/strong> for the <strong>Status<\/strong><\/li><li><strong>Manual<\/strong> for the <strong>Save Method<\/strong><\/li><\/ul><div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_reconciling-offline-tests_image-13.jpg\" alt=\"The Test Session Administration Dashboard screen. For the test attempt reconciled in the previous step, the Save Method now showing as Manual is highlighted.\" \/><\/div><h1>Step 4 &#8211; After all devices have been reconciled<\/h1><p>Once all devices have been reconciled, the provided PIN or PINs should be reset to maintain security over unlocking Janison Replay.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7dd443dc e-con-full e-flex e-con e-child\" data-id=\"7dd443dc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d254155 elementor-toc--minimized-on-tablet elementor-widget elementor-widget-global elementor-global-159 elementor-widget-table-of-contents\" data-id=\"d254155\" data-element_type=\"widget\" data-e-type=\"widget\" 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Important If a candidate&#8217;s device goes offline and then comes back online before they submit, the test attempt will be sent to [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-139","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Reconcile offline tests in Janison Insights - Janison Remote for Instructors\/<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/reconcile-offline-tests-in-janison-insights\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reconcile offline tests in Janison Insights - Janison Remote for Instructors\/\" \/>\n<meta property=\"og:description\" content=\"Remote for Instructors Reconcile offline tests in Janison Insights When candidates submit their test attempt in the Janison Replay Test Player the test is sent to the online Janison Insights system for marking. 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data-elementor-type=\"wp-page\" data-elementor-id=\"137\" class=\"elementor elementor-137\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-22c7a72c e-con-full e-flex e-con e-parent\" data-id=\"22c7a72c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-58944d40 e-con-full e-flex e-con e-child\" data-id=\"58944d40\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4bf160af elementor-widget elementor-widget-global elementor-global-118 elementor-widget-text-editor\" data-id=\"4bf160af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Remote for Instructors<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-41a8c90 elementor-nav-menu__align-start elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-global elementor-global-149 elementor-widget-nav-menu\" data-id=\"41a8c90\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;fas fa-caret-down&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-none\">\n\t\t\t\t<ul id=\"menu-1-41a8c90\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-home menu-item-112\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/\" class=\"elementor-item\">Introduction<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-116\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/instructor-dashboard\/\" class=\"elementor-item\">Instructor dashboard<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-127\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/changing-the-active-test\/\" class=\"elementor-item\">Changing the active test<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-129\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/view-a-list-of-candidates\/\" class=\"elementor-item\">View a list of candidates<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-114\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/add-and-remove-instructors\/\" class=\"elementor-item\">Add and remove instructors<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-115\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/change-test-configurations\/\" class=\"elementor-item\">Change test configurations<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-133\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/reports\/\" class=\"elementor-item\">Reports<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-136\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/review-candidate-scans-and-videos\/\" class=\"elementor-item\">Review candidate scans and videos<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-138\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/notifications\/\" class=\"elementor-item\">Notifications<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-140\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/reconcile-offline-tests-in-janison-insights\/\" class=\"elementor-item\">Reconcile offline tests in Janison Insights<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-117\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/frequently-asked-questions\/\" class=\"elementor-item\">FAQ<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-142\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/contact-support\/\" class=\"elementor-item\">Contact support<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<svg aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open e-font-icon-svg e-eicon-menu-bar\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M104 333H896C929 333 958 304 958 271S929 208 896 208H104C71 208 42 237 42 271S71 333 104 333ZM104 583H896C929 583 958 554 958 521S929 458 896 458H104C71 458 42 487 42 521S71 583 104 583ZM104 833H896C929 833 958 804 958 771S929 708 896 708H104C71 708 42 737 42 771S71 833 104 833Z\"><\/path><\/svg><svg aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close e-font-icon-svg e-eicon-close\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M742 167L500 408 258 167C246 154 233 150 217 150 196 150 179 158 167 167 154 179 150 196 150 212 150 229 154 242 171 254L408 500 167 742C138 771 138 800 167 829 196 858 225 858 254 829L496 587 738 829C750 842 767 846 783 846 800 846 817 842 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href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/changing-the-active-test\/\" class=\"elementor-item\" tabindex=\"-1\">Changing the active test<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-129\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/view-a-list-of-candidates\/\" class=\"elementor-item\" tabindex=\"-1\">View a list of candidates<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-114\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/add-and-remove-instructors\/\" class=\"elementor-item\" tabindex=\"-1\">Add and remove instructors<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-115\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/change-test-configurations\/\" class=\"elementor-item\" tabindex=\"-1\">Change test configurations<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-133\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/reports\/\" class=\"elementor-item\" tabindex=\"-1\">Reports<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-136\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/review-candidate-scans-and-videos\/\" class=\"elementor-item\" tabindex=\"-1\">Review candidate scans and videos<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-138\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/notifications\/\" class=\"elementor-item\" tabindex=\"-1\">Notifications<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-140\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/reconcile-offline-tests-in-janison-insights\/\" class=\"elementor-item\" tabindex=\"-1\">Reconcile offline tests in Janison Insights<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-117\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/frequently-asked-questions\/\" class=\"elementor-item\" tabindex=\"-1\">FAQ<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-142\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/contact-support\/\" class=\"elementor-item\" tabindex=\"-1\">Contact support<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2d49cfaf e-con-full e-flex e-con e-child\" data-id=\"2d49cfaf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-73cf5d69 elementor-widget elementor-widget-text-editor\" data-id=\"73cf5d69\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1>Notifications<\/h1><p>Proctortrack provides notifications for relevant activities or events.<\/p><ul><li>Some notifications are built into the system and cannot be customised by an instructor, such as sending candidates an email if they fail an onboarding test.<\/li><li>You can customise some notifications settings via the <strong>NOTIFICATIONS<\/strong> drop-down menu on the instructor dashboard.<div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_notifications_image-01.jpg\" alt=\"Instructor dashboard in Proctortrack, with NOTIFICATIONS menu option highlighted.\" \/><\/div><\/li><\/ul><h1>Customise notifications settings<\/h1><p>This screen contains the following sections.<\/p><table class=\"default-table\"><tbody><tr><th>#<\/th><th>Item<\/th><th>Description<\/th><\/tr><tr><td>A<\/td><td>Receive a notification when&#8230;<\/td><td>This section allows you to change your notifications settings.<ul><li>These settings are specific to you and will not affect the settings for other instructors.<\/li><li>Most customisable notifications can be set to display as an alert for you on the Proctortrack site and\/or sent to you as an email.<\/li><\/ul><\/td><\/tr><tr><td>B<\/td><td>Send a notification to test-takers when&#8230;<\/td><td>This section allows you to change the notifications settings for candidates.<ul><li>The notifications can be set to send the candidate an email.<\/li><\/ul><\/td><\/tr><tr><td>C<\/td><td>Save Settings button<\/td><td>Make changes to the notificatons settings by selecting or deselecting the required checkboxes and then select <strong>Save Settings<\/strong>.<\/td><\/tr><\/tbody><\/table><div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_notifications_image-02.jpg\" alt=\"Notifications settings screen.\" \/><\/div><h1>Viewing notifications feeds<\/h1><p>Select this option in the <strong>NOTIFICATIONS<\/strong> drop-down menu on the instructor dashboard to see your notifications.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-276bff03 e-con-full e-flex e-con e-child\" data-id=\"276bff03\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8e43c5d elementor-toc--minimized-on-tablet elementor-widget elementor-widget-global elementor-global-159 elementor-widget-table-of-contents\" data-id=\"8e43c5d\" data-element_type=\"widget\" data-e-type=\"widget\" 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101.6c9.4 9.4 24.6 9.4 33.9 0l17-17c9.4-9.4 9.4-24.6 0-33.9L273 142.1c-9.4-9.4-24.6-9.4-34 0z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Remote for Instructors Notifications Proctortrack provides notifications for relevant activities or events. Some notifications are built into the system and cannot be customised by an instructor, such as sending candidates an email if they fail an onboarding test. You can customise some notifications settings via the NOTIFICATIONS drop-down menu on the instructor dashboard. Customise notifications [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-137","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Notifications - Janison Remote for Instructors\/<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/notifications\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Notifications - Janison Remote for Instructors\/\" \/>\n<meta property=\"og:description\" content=\"Remote for Instructors Notifications Proctortrack provides notifications for relevant activities or events. 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candidate scans and videos"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"135\" class=\"elementor elementor-135\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-29ff028 e-con-full e-flex e-con e-parent\" data-id=\"29ff028\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-6234769a e-con-full e-flex e-con e-child\" data-id=\"6234769a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-27e8eb83 elementor-widget elementor-widget-global elementor-global-118 elementor-widget-text-editor\" data-id=\"27e8eb83\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Remote for Instructors<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-80dc966 elementor-nav-menu__align-start elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-global elementor-global-149 elementor-widget-nav-menu\" data-id=\"80dc966\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;fas fa-caret-down&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-none\">\n\t\t\t\t<ul id=\"menu-1-80dc966\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-home menu-item-112\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/\" class=\"elementor-item\">Introduction<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-116\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/instructor-dashboard\/\" class=\"elementor-item\">Instructor dashboard<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-127\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/changing-the-active-test\/\" class=\"elementor-item\">Changing the active test<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-129\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/view-a-list-of-candidates\/\" class=\"elementor-item\">View a list of candidates<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-114\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/add-and-remove-instructors\/\" class=\"elementor-item\">Add and remove instructors<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-115\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/change-test-configurations\/\" class=\"elementor-item\">Change test configurations<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-133\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/reports\/\" class=\"elementor-item\">Reports<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-136\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/review-candidate-scans-and-videos\/\" class=\"elementor-item\">Review candidate scans and videos<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-138\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/notifications\/\" class=\"elementor-item\">Notifications<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-140\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/reconcile-offline-tests-in-janison-insights\/\" class=\"elementor-item\">Reconcile offline tests in Janison Insights<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-117\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/frequently-asked-questions\/\" class=\"elementor-item\">FAQ<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-142\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/contact-support\/\" class=\"elementor-item\">Contact support<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<svg aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open e-font-icon-svg e-eicon-menu-bar\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M104 333H896C929 333 958 304 958 271S929 208 896 208H104C71 208 42 237 42 271S71 333 104 333ZM104 583H896C929 583 958 554 958 521S929 458 896 458H104C71 458 42 487 42 521S71 583 104 583ZM104 833H896C929 833 958 804 958 771S929 708 896 708H104C71 708 42 737 42 771S71 833 104 833Z\"><\/path><\/svg><svg aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close e-font-icon-svg e-eicon-close\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M742 167L500 408 258 167C246 154 233 150 217 150 196 150 179 158 167 167 154 179 150 196 150 212 150 229 154 242 171 254L408 500 167 742C138 771 138 800 167 829 196 858 225 858 254 829L496 587 738 829C750 842 767 846 783 846 800 846 817 842 829 829 842 817 846 804 846 783 846 767 842 750 829 737L588 500 833 258C863 229 863 200 833 171 804 137 775 137 742 167Z\"><\/path><\/svg>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-80dc966\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-home menu-item-112\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/\" class=\"elementor-item\" tabindex=\"-1\">Introduction<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-116\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/instructor-dashboard\/\" class=\"elementor-item\" tabindex=\"-1\">Instructor dashboard<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-127\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/changing-the-active-test\/\" class=\"elementor-item\" tabindex=\"-1\">Changing the active test<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-129\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/view-a-list-of-candidates\/\" class=\"elementor-item\" tabindex=\"-1\">View a list of candidates<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-114\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/add-and-remove-instructors\/\" class=\"elementor-item\" tabindex=\"-1\">Add and remove instructors<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-115\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/change-test-configurations\/\" class=\"elementor-item\" tabindex=\"-1\">Change test configurations<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-133\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/reports\/\" class=\"elementor-item\" tabindex=\"-1\">Reports<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-136\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/review-candidate-scans-and-videos\/\" class=\"elementor-item\" tabindex=\"-1\">Review candidate scans and videos<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-138\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/notifications\/\" class=\"elementor-item\" tabindex=\"-1\">Notifications<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-140\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/reconcile-offline-tests-in-janison-insights\/\" class=\"elementor-item\" tabindex=\"-1\">Reconcile offline tests in Janison Insights<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-117\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/frequently-asked-questions\/\" class=\"elementor-item\" tabindex=\"-1\">FAQ<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-142\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/contact-support\/\" class=\"elementor-item\" tabindex=\"-1\">Contact support<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6ef45054 e-con-full e-flex e-con e-child\" data-id=\"6ef45054\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-73bc3b6 elementor-widget elementor-widget-text-editor\" data-id=\"73bc3b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1>Review candidate scans and videos<\/h1><p>Instructors can review candidate identity scans and test videos in Proctortrack and pass or fail them as required. This task can be completed for onboarding tests and main event tests.<\/p><h1>Review onboarding scans<\/h1><p>Where required, candidates complete onboarding and capture their identities via a scans of their face and an accepted form of identification. This creates a baseline identity profile that remains valid for 365 days and is used to verify the correct candidate is taking each main event test. Refer to the Onboarding introduction page for more information on onboarding events.<\/p><p>After a candidate has completed onboarding, instructors can review the scans in Proctortrack to check for any issues and pass or fail the scans as required.<\/p><p>Follow the steps below to review onboarding scans. If you need instructions on reviewing main event test scans and proctoring videos, refer to the Reviewing main event scans and videos page for more information.<\/p><h2>Step 1 &#8211; Select the required onboarding test<\/h2><ol><li>Go to the <strong>Proctortrack instructor dashboard <\/strong>by logging in to Proctortrack, or selecting <strong>Dashboard<\/strong> if you are already logged in.<\/li><li>On the instructor dashboard, locate the required onboarding test in the <strong>View Reports<\/strong> list.<div class=\"tip-box\"><p><strong>Tip<\/strong><\/p><ul><li>Onboarding tests can be identified by the green <strong>Onboarding<\/strong> label under the test name.<\/li><li>If the test is still open, it will be shown on the <strong>Current Tests<\/strong> tab under <strong>View Reports<\/strong>.<\/li><li>If the test has ended, it will be shown on the <strong>Past Tests<\/strong> tab under <strong>View Reports<\/strong>.<\/li><\/ul><\/div><div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_review-videos-scans_image-01.jpg\" alt=\"The Proctortrack instructor dashboard with Current Tests and Past Tests tabs and Onboarding label highlighted.\" \/><\/div><\/li><li>Select the required onboarding test&#8217;s <strong>name<\/strong> in the <strong>TEST NAME<\/strong> column.<div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_review-videos-scans_image-02.jpg\" alt=\"The View Reports list, with onboarding test name highlighted.\" \/><\/div><\/li><li>The onboarding test&#8217;s dashboard displays. Refer to the next step for an overview of the dashboard.<\/li><\/ol><h2>Step 2 &#8211; Review the onboarding test&#8217;s dashboard<\/h2><p>The selected onboarding test&#8217;s dashboard contains the following sections and features.<\/p><table class=\"default-table\"><tbody><tr><th>#<\/th><th>Item<\/th><th>Description<\/th><\/tr><tr><td>A<\/td><td>Candidate count summary<\/td><td>A count of the candidates with each status is shown at the top of the dashboard.<p>The <strong>Require Attention<\/strong> status count shown in red indicates the number of onboarding attempts to be reviewed because Proctortrack has flagged them as having quality issues during the automatic system check.<\/p><\/td><\/tr><tr><td>B<\/td><td>Onboarding Student List<\/td><td>A list of the candidates who have completed onboarding.<ul><li>Blue text indicates an onboarding session has been passed, either automatically by Proctortrack or manually by an instructor.<\/li><li>Red text indicates there is an issue with the session&#8217;s onboarding scans.<\/li><li>Bold text indicates the session has not yet been viewed by an instructor.<\/li><\/ul><\/td><\/tr><tr><td>C<\/td><td>Search<\/td><td>Can be used to search for a specific candidate by name or email.<\/td><\/tr><tr><td>D<\/td><td>Review status filter<\/td><td>Can be used to filter the Onboarding Student List to show:<ul><li><strong>All Sessions <\/strong>&#8211; This lists all onboarding sessions except for those that have been archived.<\/li><li><strong>Reviewed Sessions<\/strong> &#8211; These are onboarding sessions that an instructor has opened to view.<\/li><li><strong>Unreviewed Sessions<\/strong> &#8211; These are onboarding sessions that have not been viewed by an instructor. This is the default view when an onboarding test dashboard displays.<\/li><li><strong>Archive Sessions<\/strong> &#8211; Onboarding sessions that have been archived by an instructor.<\/li><\/ul><\/td><\/tr><tr><td>E<\/td><td>Proctoring status filter<\/td><td>Can be used to filter the Onboarding Student List to show:<ul><li><strong>All Sessions <\/strong>&#8211; This lists all onboarding sessions except for those that have been archived.<\/li><li><strong>Failed Sessions<\/strong> &#8211; These are onboarding sessions that have been failed automatically by Proctortrack system or manually by an instructor.<\/li><li><strong>Passed Sessions<\/strong> &#8211; These are onboarding sessions that have been passed automatically by Proctortrack or manually by an instructor.<\/li><li><strong>Suspicious Sessions<\/strong> &#8211; These are onboarding sessions that Proctortrack has flagged as containing suspicious scans or behaviour.<\/li><li><strong>Pending Sessions<\/strong> &#8211; Onboarding sessions that are still in progress.<\/li><\/ul><\/td><\/tr><tr><td>F<\/td><td>Date filter<\/td><td>Can be used to filter the Onboarding Student List to show onboarding sessions completed within a certain date range.<\/td><\/tr><tr><td>G<\/td><td>Reset button<\/td><td>Can be used to remove any filtering from the Onboarding Student List and display all onboarding sessions.<\/td><\/tr><tr><td>H<\/td><td>Pass and Fail buttons<\/td><td>Can be used to pass or fail a session. Select the checkbox next to one or more candidate sessions in the list and then select the required option:<ul><li><strong>Pass<\/strong> &#8211; set the selected session(s) as passed.<\/li><li><strong>Fail<\/strong> &#8211; set the selected session(s) as failed.<\/li><\/ul><\/td><\/tr><tr><td>I<\/td><td>Options menu<\/td><td>Can be used to:<ul><li><strong>Archive<\/strong> selected onboarding sessions. For example, if a candidate has attempted onboarding multiple times, any failed attempts can be selected and archived and the successful attempts kept in the Onboarding Student List.<\/li><li>Raise a request to<strong> Export Test Takers List<\/strong> containing all onboarding sessions.<strong>\u00a0<\/strong>This request is submitted to Proctortrack and the data should be available and sent to your email address within four hours.<\/li><\/ul><\/td><\/tr><tr><td>J<\/td><td>Column headers<\/td><td>Any heading with the blue arrow icons can be selected to sort the Onboarding Student List by the contents of the selected heading&#8217;s column.<\/td><\/tr><tr><td>K<\/td><td>Candidate details link<\/td><td>Select a candidate&#8217;s first name to open their details in a new browser tab, where you can review the candidate&#8217;s onboarding scans.<\/td><\/tr><tr><td>L<\/td><td>Onboarding scans quality icons<\/td><td>These show at a glance if the candidate&#8217;s scans have passed or if they have failed due to quality issues. A blue icon indicates the onboarding scan has passed and a red icon indicates there are issues with the scan.<ul><li>The <strong>person icon<\/strong> represents the candidate&#8217;s facial scan.<\/li><li>The <strong>ID card icon<\/strong> represents the candidate&#8217;s photo identification scan.<\/li><li>The <strong>light bulb icon<\/strong> represents the lighting in the candidate&#8217;s room.<\/li><\/ul><\/td><\/tr><tr><td>M<\/td><td>Professor feedback label<\/td><td>Indicates Proctortrack has reviewed the candidate&#8217;s scans and found a quality issue that it recommends an instructor should review and provide feedback on.<\/td><\/tr><tr><td>N<\/td><td>Candidate record drop-down<\/td><td>Select this to open a limited view of thecandidate&#8217;s record in a drop-down immediately below the candidate&#8217;s row in the Onboarding Student List.<\/td><\/tr><tr><td>O<\/td><td>Pending Test Takers list<\/td><td>Lists candidates enrolled in the onboarding test event but who have not yet completed onboarding.<\/td><\/tr><\/tbody><\/table><div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_review-videos-scans_image-03.jpg\" alt=\"The Proctortrack onboarding test dashboard.\" \/><\/div><h2>Step 3 &#8211; Review onboarding scans<\/h2><p>Scans can be reviewed with limited options within the Onboarding Student List itself or with more functionality in a new browser tab.<\/p><div class=\"tip-box\"><p><strong>Tip<\/strong><\/p><p>Note that as the scans may be obfuscated (blurred) by Proctortrack for privacy reasons, you will need to use your best judgement when deciding if the candidate&#8217;s session should pass or fail.<\/p><p>Candidates will receive an email notification if you change their onboarding session status to failed. They will need to take the onboarding test and ensure their scans meet the quality requirements.<\/p><\/div><h3 data-remapped=\"1\">Reviewing within the Onboarding Student List<\/h3><p>This option is useful for performing a quick check on the candidate&#8217;s onboarding scans.<\/p><ol><li>Select the drop-down arrow next to the required candidate session.<div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_review-videos-scans_image-04.jpg\" alt=\"Red drop-down arrow next to the candidate's session in the Onboarding Student List.\" \/><\/div><\/li><li>This opens the candidate&#8217;s scans immediately below the row in the list. Review the images from the scans. The reason a scan has been rejected is shown in the text above the scan.<div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_review-videos-scans_image-05.jpg\" alt=\"Scans and reason for fail shown for a session within in the Onboarding Student List.\" \/><\/div><\/li><li>Either leave the current status as it is, or override the passed or failed status assigned automatically by Proctortrack by selecting the checkbox next to the session and then select <strong>Pass<\/strong> or <strong>Fail<\/strong> above the list. In this example, the instructor is selecting <strong>Pass<\/strong>.<div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_review-videos-scans_image-06.jpg\" alt=\"Checkbox next to a session selected and Pass button highlighted.\" \/><\/div><\/li><li>Select <strong>Yes &#8230; <\/strong>to confirm the change on the <strong>Are you sure?<\/strong> popup.<div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_review-videos-scans_image-07.jpg\" alt=\"Checkbox next to a session selected and Pass button highlighted.\" \/><\/div><\/li><li>The candidate&#8217;s session is now shown with the new status in the <strong>Student Onboarding List<\/strong>. In this example, as the session was set to passed, the session&#8217;s text in the list is now blue. The session also has a blue <strong>Prof<\/strong> label to indicate that the session has been reviewed and professor feedback of passed has been provided.<div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_review-videos-scans_image-08.jpg\" alt=\"Session is now showing as passed in list.\" \/><\/div><\/li><\/ol><div class=\"tip-box\"><p><strong>Tip<\/strong><\/p><p>You can review and change the status of multiple sessions at the same time in the Onboarding Student List.<\/p><ul><li>Select the drop-down arrow next to each required session to review as many sessions as needed.<\/li><li>To make a bulk change to the status of multiple sessions, select the checkboxes next to all required sessions and then select <strong>Pass<\/strong> or <strong>Fail<\/strong>. Confirm on the popup window to make the required change to all selected sessions at once.<\/li><\/ul><\/div><h3 data-remapped=\"1\">Reviewing in a new browser tab<\/h3><p>This option provides more functionality and is useful if you need to take a closer look at the scans or want to add a note to the session.<\/p><ol><li>Select the candidate&#8217;s <strong>First Name<\/strong> in the required session on the <strong>Student Onboarding List<\/strong>.<div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_review-videos-scans_image-09.jpg\" alt=\"Session shown in Student Onbooarding List, with candidate's first name link highlighted.\" \/><\/div><\/li><li>The candidate&#8217;s session details open in a new browser tab.<div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_review-videos-scans_image-10.jpg\" alt=\"Candidate's session screen.\" \/><\/div><\/li><li>Review the images from the scans and the reason for any failed scan.<ol type=\"a\"><li>Select the <strong>expand arrows<\/strong> in the top right corner of a scan to open an expanded view of the image in a popup.<div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_review-videos-scans_image-11.jpg\" alt=\"Candidate's scan with expand arrows highlighted.\" \/><\/div><\/li><li>Select the <strong>arrows<\/strong> to skip between scans while in the expanded view.<div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_review-videos-scans_image-12.jpg\" alt=\"Skip arrow highlighted.\" \/><\/div><\/li><li>Select the <strong>x <\/strong>in the top right corner or the popup to close the expanded view.<div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_review-videos-scans_image-13.jpg\" alt=\"Skip arrow highlighted.\" \/><\/div><\/li><\/ol><\/li><li>You can add a note by entering text in the <strong>Enter Note<\/strong> field and then selecting <strong>Save Note<\/strong>.<div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_review-videos-scans_image-14.jpg\" alt=\"Notes section with note text entered and Save Note button highlighted.\" \/><\/div><\/li><li>Either leave the current status as it is, or override the passed or failed status by selecting <strong>Pass<\/strong> or <strong>Fail<\/strong> above the scans. Note that you can only select the opposite button to the session&#8217;s current status. For example, only the <strong>Pass<\/strong> button will be available for a session with current status of failed.<div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_review-videos-scans_image-15.jpg\" alt=\"Pass button highlighted. Fail button is 'greyed out' and unavailable\" \/><\/div><\/li><li>Confirm the pass or fail change on the <strong>Are you sure<\/strong> popup.<div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_review-videos-scans_image-16.jpg\" alt=\"Are you sure popup with Yes, this student passed button highlighted.\" \/><\/div><\/li><li>The candidate&#8217;s session is now shown with the new status in the <strong>Student Onboarding List<\/strong>. In this example, as the session was set to passed, the session&#8217;s text in the list is now blue. The session also has a blue <strong>Prof<\/strong> label to indicate that the session has been reviewed and professor feedback of passed has been provided.<div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_review-videos-scans_image-08.jpg\" alt=\"Session is now showing as passed in list.\" \/><\/div><\/li><\/ol><h1>Review main event videos and scans<\/h1><p>Instructors can review exam attempts requiring attention, for example if there have been violations during the exam. The type of violation is listed when reviewing the proctoring video. There are two types of violations:<\/p><ul><li><strong>Soft violations<\/strong> &#8211; includes incidents such as a candidate looking away from the screen for more than three seconds.<\/li><li><strong>Hard violations<\/strong> &#8211; these are more serious incidents such as a candidate leaving the room. The types of violations can differ depending on what is set to be allowed or not allowed in a test&#8217;s configuration settings.<\/li><\/ul><p>Follow the steps below to review main event proctoring videos and scans . If you need instructions on reviewing onboarding scans, refer to the Reviewing onboarding scans page for more information.<\/p><h2>Step 1 &#8211; Select the required main event test<\/h2><ol><li>Go to the <strong>Proctortrack instructor dashboard <\/strong>by logging in to Proctortrack, or selecting <strong>Dashboard<\/strong> if you are already logged in.<\/li><li>On the instructor dashboard, locate the required main event test in the <strong>View Reports<\/strong> list.<div class=\"tip-box\"><p><strong>Tip<\/strong><\/p><ul><li>If the test is still open, it will be shown on the <strong>Current Tests<\/strong> tab.<\/li><li>If the test has ended, it will be shown on the <strong>Past Tests<\/strong> tab.<\/li><\/ul><\/div><div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_review-videos-scans_image-17.jpg\" alt=\"The View Reports list, with Current Tests and Past Tests tabs highlighted.\" \/><\/div><\/li><li>Select the required onboarding test&#8217;s <strong>name<\/strong> in the <strong>TEST NAME<\/strong> column.<div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_review-videos-scans_image-18.jpg\" alt=\"The View Reports list, with main event test name highlighted.\" \/><\/div><\/li><li>The main event test&#8217;s dashboard displays. Refer to the next step for an overview of the dashboard.<\/li><\/ol><h2>Step 2 &#8211; Review the main event test&#8217;s dashboard<\/h2><p>The selected main event test&#8217;s dashboard contains the following sections and features.<\/p><table class=\"default-table\"><tbody><tr><th>#<\/th><th>Item<\/th><th>Description<\/th><\/tr><tr><td>A<\/td><td>Candidate count summary<\/td><td>A count of the candidates with each status is shown at the top of the dashboard.<p>The <strong>Require Attention<\/strong> status count shown in red indicates the number of main event test attempts to be reviewed because Proctortrack has flagged them as being suspicious or having violations.<\/p><\/td><\/tr><tr><td>B<\/td><td>Student List<\/td><td>A list of the candidates who have completed proctoring for the main event test.<ul><li>Blue text indicates no issues or violations have been detected.<\/li><li>Red text indicates there is an issue or violation in the session&#8217;s proctoring video.<\/li><li>Bold text indicates the session has not yet been viewed by an instructor.<\/li><\/ul><\/td><\/tr><tr><td>C<\/td><td>Search<\/td><td>Can be used to search for a specific candidate by name or email.<\/td><\/tr><tr><td>D<\/td><td>Review status filter<\/td><td>Can be used to filter the Student List to show:<ul><li><strong>All Sessions <\/strong>&#8211; This lists all main event sessions except for those that have been archived.<\/li><li><strong>Reviewed Sessions<\/strong> &#8211; These are main event proctoring sessions that an instructor has opened to view.<\/li><li><strong>Unreviewed Sessions<\/strong> &#8211; These are main event proctoring sessions that have not been viewed by an instructor. This is the default view when a main event test dashboard displays.<\/li><li><strong>Archive Sessions<\/strong> &#8211; Main event test sessions that have been archived by an instructor.<\/li><\/ul><\/td><\/tr><tr><td>E<\/td><td>Proctoring status filter<\/td><td>Can be used to filter the Student List to show:<ul><li><strong>All Sessions <\/strong>&#8211; This lists all main event proctoring sessions except for those that have been archived.<\/li><li><strong>Failed Sessions<\/strong> &#8211; These are main event proctoring sessions that have been failed automatically by the Proctortrack system or manually by an instructor.<\/li><li><strong>Passed Sessions<\/strong> &#8211; These are main event proctoring sessions that have been passed automatically by Proctortrack or manually by an instructor.<\/li><li><strong>Suspicious Sessions<\/strong> &#8211; These are main event proctoring sessions that Proctortrack has flagged as containing suspicious scans or behaviour.<\/li><li><strong>Pending Sessions<\/strong> &#8211; Main event test sessions that are still in progress.<\/li><\/ul><\/td><\/tr><tr><td>F<\/td><td>Date filter<\/td><td>Can be used to filter the Student List to show main event test\u00a0 sessions completed within a certain date range.<\/td><\/tr><tr><td>G<\/td><td>Reset button<\/td><td>Can be used to remove any filtering from the Student List and display all main event test sessions.<\/td><\/tr><tr><td>H<\/td><td>Pass and Fail buttons<\/td><td>Can be used to pass or fail a session. Select the checkbox next to one or more candidate sessions in the list and then select the required option:<ul><li><strong>Pass<\/strong> &#8211; set the selected session(s) as passed.<\/li><li><strong>Fail<\/strong> &#8211; set the selected session(s) as failed.<\/li><\/ul><\/td><\/tr><tr><td>I<\/td><td>Options menu<\/td><td>Can be used to:<ul><li><strong>Archive<\/strong> selected onboarding sessions. For example, if a candidate has attempted onboarding multiple times, any failed attempts can be selected and archived and the successful attempts kept in the Onboarding Student List.<\/li><li>Raise a request to <strong>Export Sesssions Data<\/strong> (eg. Video and Desktop proctoring snapshots) for the selected candidate session(s).\u00a0This request is submitted to Proctortrack and you should receive an email with the download links for the data within four hours.<\/li><li>Raise a request to<strong> Export Test Takers List<\/strong> containing all onboarding sessions.<strong>\u00a0<\/strong>This request is submitted to Proctortrack and the data should be available and sent to your email address within four hours.<\/li><\/ul><\/td><\/tr><tr><td>J<\/td><td>Column headers<\/td><td>Any heading with the blue arrow icons can be selected to sort the Student List by the contents of the selected heading&#8217;s column.<p>The first heading is for the Status column. The value in this column for a candidate&#8217;s session can be checked by hovering over the icon and will be one of the following:<\/p><ul><li><strong>Passed<\/strong> (green tick icon) &#8211; No violations or incidents were reported and the candidate followed the exam guidelines.<\/li><li><strong>Ready for Preview<\/strong> (yellow arrows icon) &#8211; The proctoring data is still being processed by Proctortrack. You won&#8217;t be able to perform any actions for the test session, but you can watch the preview video.<\/li><li><strong>Suspicious<\/strong> (yellow question mark icon) &#8211; One or more soft violations were detected.<\/li><li><strong>Failed<\/strong> (red cross icon) &#8211; One or more hard violations were detected.<\/li><\/ul><div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_review-videos-scans_image-21.jpg\" alt=\"\" \/><\/div><\/td><\/tr><tr><td>K<\/td><td>Candidate details link<\/td><td>Select a candidate&#8217;s first name to open their details in a new browser tab, where you can review the candidate&#8217;s scans and proctoring videos.<\/td><\/tr><tr><td>L<\/td><td>Message column<\/td><td>If there are any messages from Proctortrack regarding the status of the main test event session&#8217;s proctoring data, a <strong>comment icon<\/strong> will be shown here. Hover over the icon to see the details of the message. For example:<div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_review-videos-scans_image-20.jpg\" alt=\"Proctortrack message shown on hover over comment icon. It reads: This exam attempt has been marked as Failed, it needs your attention.\" \/><\/div><\/td><\/tr><tr><td>M<\/td><td>Flags column<\/td><td>Provides a count of the number of violations Proctortrack has flagged in the proctoring videos. You can view these violations when you review the proctoring video(s).<\/td><\/tr><tr><td>N<\/td><td>Candidate record drop-down<\/td><td>Select this to open a limited view of thecandidate&#8217;s proctoring video in drop-down with limited options immediately below the session&#8217;s row in the Student List.<\/td><\/tr><tr><td>O<\/td><td>Pending Test Takers list<\/td><td>Lists candidates enrolled in the main event test but who have not yet completed proctoring for it.<\/td><\/tr><\/tbody><\/table><div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_review-videos-scans_image-19.jpg\" alt=\"The Proctortrack main event test dashboard.\" \/><\/div><h2>Step 3 &#8211; Review proctoring videos and scans<\/h2><p>Proctoring videos can be reviewed with limited options within the Student List itself or with more functionality in a new browser tab.<\/p><div class=\"tip-box\"><p><strong>Tip<\/strong><\/p><p>Use your best judgement and follow any policies from your institution when reviewing proctoring scans and videos and deciding if the candidate&#8217;s session should pass or fail.<\/p><\/div><h3 data-remapped=\"1\">Reviewing within the Student List<\/h3><p>This option is useful for performing a quick check on the candidate&#8217;s proctoring videos.<\/p><ol><li>Select the drop-down arrow next to the required candidate session.<div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_review-videos-scans_image-22.jpg\" alt=\"Red drop-down arrow next to the candidate's session in the Student List.\" \/><\/div><\/li><li>This opens the candidate&#8217;s proctoring video immediately below the row in the list. Review the video for violations. Select a <strong>red arrow<\/strong> next to the <strong>Real Time Violations Visualizer<\/strong> to skip between violations.<div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_review-videos-scans_image-23.jpg\" alt=\"Proctoring video and violations for a session within the Student List.\" \/><\/div><\/li><li>To change the session&#8217;s status after reviewing the video, select the <strong>checkbox<\/strong> next to the session in the Student List and then select <strong>Pass<\/strong> or <strong>Fail<\/strong> above the Student List.\u00a0In this example, the instructor is selecting <strong>Pass<\/strong>.<div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_review-videos-scans_image-24.jpg\" alt=\"Checkbox next to a session selected and Pass button highlighted.\" \/><\/div><\/li><li>Select <strong>Yes &#8230; <\/strong>to confirm the change on the <strong>Are you sure?<\/strong> popup.<div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_review-videos-scans_image-07.jpg\" alt=\"Checkbox next to a session selected and Pass button highlighted.\" \/><\/div><\/li><li>The candidate&#8217;s session will show with the new status in the <strong>Student\u00a0 List<\/strong>.<\/li><\/ol><div class=\"tip-box\"><p><strong>Tip<\/strong><\/p><p>You can review and change the status of multiple sessions at the same time in the Student List.<\/p><ul><li>Select the drop-down arrow next to each required session to review as many sessions as needed.<\/li><li>To make a bulk change to the status of multiple sessions, select the checkboxes next to all required sessions and then select <strong>Pass<\/strong> or <strong>Fail<\/strong>. Confirm on the popup window to make the required change to all selected sessions at once.<\/li><\/ul><\/div><h3 data-remapped=\"1\">Reviewing in a new browser tab<\/h3><p>This option provides more functionality and is useful if you need to take a closer look at scans, videos or violations.<\/p><ol><li>Select the candidate&#8217;s <strong>First Name<\/strong> in the required session on the <strong>Student List<\/strong>.<div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_review-videos-scans_image-25.jpg\" alt=\"Session shown in Student List, with candidate's first name link highlighted.\" \/><\/div><\/li><li>The candidate&#8217;s session details open in a new browser tab. This screen has the following features.<table class=\"default-table\"><tbody><tr><th>#<\/th><th>Item<\/th><th>Description<\/th><\/tr><tr><td>A<\/td><td>Candidate\u00a0 data tabs<\/td><td>Data and issues are categorised by type and can be accessed by selecting the required tab.<ul><li><strong>Video Monitoring<\/strong> &#8211; This is the tab shown by default when this screen loads and shown in the example below. It contains the candidate&#8217;s proctoring video, which is playable and can be controlled by a time-stamped timeline to quickly skip to any flagged violations.<\/li><li><strong>Online Violations<\/strong> &#8211; Contains screenshot images of desktop and online activity as well as any flagged online aid violations.<\/li><li><strong>Verification Scans<\/strong> &#8211; Contains the facial scan from the current test and the onboarding facial scan, allowing you to compare these.<\/li><li><strong>Onboarding<\/strong> &#8211; Contains the candidate&#8217;s facial and ID scans captured during onboarding, for reference.<\/li><\/ul><\/td><\/tr><tr><td>B<\/td><td>Video play button<\/td><td>Can be used to start playback of the whole proctoring video. You can choose to watch the whole video if needed, but it is likely to be quicker and more effective if you skip to any violations listed under the video.<\/td><\/tr><tr><td>C<\/td><td>Real Time Violations Visualizer arrows<\/td><td>Can be used to skip quickly between violations in the video.<\/td><\/tr><tr><td>D<\/td><td>Violation Type list<\/td><td>Refer to this list when skipping between violations.<\/td><\/tr><tr><td>E<\/td><td>Video play head<\/td><td>Can be dragged to the place in the video you would like to watch, such as a violation shown in red in the timeline below.<\/td><\/tr><tr><td>F<\/td><td>Pass and Fail buttons<\/td><td>Can be used to pass or fail the session. Select the required option:<ul><li><strong>Pass<\/strong> &#8211; set the session as passed.<\/li><li><strong>Fail<\/strong> &#8211; set the session as failed.<\/li><\/ul><\/td><\/tr><\/tbody><\/table><div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_review-videos-scans_image-26.jpg\" alt=\"Candidate's session screen.\" \/><\/div><\/li><li>Review the video and any violations on the <strong>Video Monitoring<\/strong> tab.<\/li><li>Review the screenshot images and any violations on the <strong>Online Violations<\/strong> tab. This is an example of activity Proctortrack flags as an online violation. The candidate has accessed a website that is likely unrelated to the test:<div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_review-videos-scans_image-28.jpg\" alt=\"Online Aid violation - the candidate accessed a shopping website and the screenshot contains an image of a plant pot.\" \/><\/div><\/li><li>Review the verification scans and any violations on the <strong>Verification Scans<\/strong> tab. Below is an example of scans flagged with a violation by Proctortrack. The candidate&#8217;s room scan has been flagged as invalid and should be reviewed.<div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_review-videos-scans_image-29.jpg\" alt=\"Verification Scans - the candidate's room scan has been flagged as invalid.\" \/><\/div><\/li><li>You can add any notes at the bottom of the screen by entering text into the <strong>Enter Note<\/strong> field and then selecting <strong>Save Note<\/strong>.<div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_review-videos-scans_image-27.jpg\" alt=\"Notes section with note text entered and Save Note button highlighted.\" \/><\/div><\/li><li>After reviewing all of the data in the candidate&#8217;s session, either leave the current status as it is, or override the passed or failed status by selecting <strong>Pass<\/strong> or <strong>Fail<\/strong> above the candidate data tabs.<div class=\"tip-box\"><p><strong>Tip<\/strong><\/p><p>Note that you can only select the opposite button to the session&#8217;s current status. For example, only the <strong>Pass<\/strong> button will be available for a session with current status of failed.<\/p><\/div><\/li><li>Confirm the pass or fail change on the <strong>Are you sure&#8230;<\/strong> popup.<div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_review-videos-scans_image-16.jpg\" alt=\"Are you sure popup with Yes, this student passed button highlighted.\" \/><\/div><\/li><li>The candidate&#8217;s session will be shown with the new status in the <strong>Student List<\/strong>.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1170d04b e-con-full e-flex e-con e-child\" data-id=\"1170d04b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-40ba810 elementor-toc--minimized-on-tablet elementor-widget elementor-widget-global 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This task can be completed for onboarding tests and main event tests. Review onboarding scans Where required, candidates complete onboarding and capture their identities via a scans of their [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-135","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Review candidate scans and videos - Janison Remote for Instructors\/<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/review-candidate-scans-and-videos\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Review candidate scans and videos - Janison Remote for Instructors\/\" \/>\n<meta property=\"og:description\" content=\"Remote for Instructors Review candidate scans and videos Instructors can review candidate identity scans and test videos in Proctortrack and pass or fail them as required. This task can be completed for onboarding tests and main event tests. 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This task can be completed for onboarding tests and main event tests. 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data-elementor-type=\"wp-page\" data-elementor-id=\"132\" class=\"elementor elementor-132\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ffa703 e-con-full e-flex e-con e-parent\" data-id=\"ffa703\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-1226146e e-con-full e-flex e-con e-child\" data-id=\"1226146e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-336a04ab elementor-widget elementor-widget-global elementor-global-118 elementor-widget-text-editor\" data-id=\"336a04ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Remote for Instructors<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7917c9f elementor-nav-menu__align-start elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-global elementor-global-149 elementor-widget-nav-menu\" data-id=\"7917c9f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;fas fa-caret-down&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-none\">\n\t\t\t\t<ul id=\"menu-1-7917c9f\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-home menu-item-112\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/\" class=\"elementor-item\">Introduction<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-116\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/instructor-dashboard\/\" class=\"elementor-item\">Instructor dashboard<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-127\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/changing-the-active-test\/\" class=\"elementor-item\">Changing the active test<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-129\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/view-a-list-of-candidates\/\" class=\"elementor-item\">View a list of candidates<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-114\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/add-and-remove-instructors\/\" class=\"elementor-item\">Add and remove instructors<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-115\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/change-test-configurations\/\" class=\"elementor-item\">Change test configurations<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-133\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/reports\/\" class=\"elementor-item\">Reports<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-136\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/review-candidate-scans-and-videos\/\" class=\"elementor-item\">Review candidate scans and videos<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-138\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/notifications\/\" class=\"elementor-item\">Notifications<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-140\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/reconcile-offline-tests-in-janison-insights\/\" class=\"elementor-item\">Reconcile offline tests in Janison Insights<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-117\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/frequently-asked-questions\/\" class=\"elementor-item\">FAQ<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-142\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/contact-support\/\" class=\"elementor-item\">Contact support<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<svg aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open e-font-icon-svg e-eicon-menu-bar\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M104 333H896C929 333 958 304 958 271S929 208 896 208H104C71 208 42 237 42 271S71 333 104 333ZM104 583H896C929 583 958 554 958 521S929 458 896 458H104C71 458 42 487 42 521S71 583 104 583ZM104 833H896C929 833 958 804 958 771S929 708 896 708H104C71 708 42 737 42 771S71 833 104 833Z\"><\/path><\/svg><svg aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close e-font-icon-svg e-eicon-close\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M742 167L500 408 258 167C246 154 233 150 217 150 196 150 179 158 167 167 154 179 150 196 150 212 150 229 154 242 171 254L408 500 167 742C138 771 138 800 167 829 196 858 225 858 254 829L496 587 738 829C750 842 767 846 783 846 800 846 817 842 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href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/changing-the-active-test\/\" class=\"elementor-item\" tabindex=\"-1\">Changing the active test<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-129\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/view-a-list-of-candidates\/\" class=\"elementor-item\" tabindex=\"-1\">View a list of candidates<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-114\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/add-and-remove-instructors\/\" class=\"elementor-item\" tabindex=\"-1\">Add and remove instructors<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-115\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/change-test-configurations\/\" class=\"elementor-item\" tabindex=\"-1\">Change test configurations<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-133\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/reports\/\" class=\"elementor-item\" tabindex=\"-1\">Reports<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-136\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/review-candidate-scans-and-videos\/\" class=\"elementor-item\" tabindex=\"-1\">Review candidate scans and videos<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-138\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/notifications\/\" class=\"elementor-item\" tabindex=\"-1\">Notifications<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-140\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/reconcile-offline-tests-in-janison-insights\/\" class=\"elementor-item\" tabindex=\"-1\">Reconcile offline tests in Janison Insights<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-117\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/frequently-asked-questions\/\" class=\"elementor-item\" tabindex=\"-1\">FAQ<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-142\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/contact-support\/\" class=\"elementor-item\" tabindex=\"-1\">Contact support<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-aaf3b58 e-con-full e-flex e-con e-child\" data-id=\"aaf3b58\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-38359595 elementor-widget elementor-widget-text-editor\" data-id=\"38359595\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1>Reports<\/h1><p>The following reports are available from the <strong>REVIEW<\/strong> drop-down on the instructor dashboard menu.<\/p><div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_reports_image-01.png\" alt=\"Review drop-down menu on the instructor dashboard in Proctortrack.\" \/><\/div><h1>View Student Reports<\/h1><p>This option takes you to an overview page for the active test, which contains the following sections.<\/p><table class=\"default-table\"><tbody><tr><th>#<\/th><th>Item<\/th><th>Description<\/th><\/tr><tr><td>A<\/td><td>Active test name<\/td><td><p>The name of the active test is shown at the top of the screen.<\/p><div class=\"tip-box\"><p><strong>Tip<\/strong><\/p><p>The overview page that displays is for the test that is active in Proctortrack. The active test can be changed from the instructor dashboard. Refer to the <a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/changing-the-active-test\/\">Changing the active test<\/a> page for more information on checking which test is active and changing the active test.<\/p><\/div><\/td><\/tr><tr><td>B<\/td><td>Dashboard button<\/td><td>Select <strong>Dashboard<\/strong> to return to the instructor dashboard.<\/td><\/tr><tr><td>C<\/td><td>Candidate overview<\/td><td><p>An overview of the number of candidates in each stage of the test is shown. This covers:<\/p><ul><li><strong>Registered Students<\/strong> &#8211; the total number of candidates enrolled in the test.<\/li><li><strong>Proctored Students<\/strong> &#8211; the number of candidates who have completed proctoring for the test.<\/li><li><strong>Pending Students<\/strong> &#8211; the number of candidates who are registered but have not yet started the test.<\/li><li><strong> Processing<\/strong> &#8211; the number of candidates who have completed proctoring, but whose data is being processed and not yet ready to be previewed.<\/li><li><strong>Ready For Preview<\/strong> &#8211; the number of candidates who have completed proctoring and whose data is ready for you to preview. As this data is still being reviewed by the system for violations, you cannot perform any actions other than previewing the proctoring video.<\/li><li><strong>Passed <\/strong>&#8211; the number of students who have completed proctoring and whose data has been checked and cleared of violations by the system.<\/li><li><strong>Require Attention<\/strong> &#8211; the number of students whose proctoring videos may include violations. These videos need to be reviewed and passed\/failed by an instructor.<\/li><\/ul><\/td><\/tr><tr><td>D<\/td><td>Student List<\/td><td>Lists the candidates who have completed proctoring for the test. This is where you can review and perform quality assurance (QA) on candidates&#8217; scans and videos. Refer to the <a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/review-candidate-scans-and-videos\/\">Review onboarding scans<\/a> and <a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/review-candidate-scans-and-videos\/\">Review main event videos and scans<\/a> pages for more information.<\/td><\/tr><tr><td>E<\/td><td>Pending Test Takers list<\/td><td>Lists the candidates who are enrolled in the test but have not yet started proctoring for it.<\/td><\/tr><\/tbody><\/table><div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_reports_image-03.jpg\" alt=\"Review drop-down menu on the instructor dashboard in Proctortrack.\" \/><\/div><h1>Onboarding Status<\/h1><p>This option takes you to a report showing the status of candidates who are registered across all onboarding events. It contains the following sections.<\/p><table class=\"default-table\"><tbody><tr><th>#<\/th><th>Item<\/th><th>Description<\/th><\/tr><tr><td>A<\/td><td>Onboarding status summary<\/td><td><p>Provides a total count of:<\/p><ul><li><strong>Registered Students<\/strong> &#8211; candidates who are enrolled in an onboarding test.<\/li><li><strong>Approved<\/strong> &#8211; candidates who have completed onboarding and whose scans have passed verification.<\/li><li><strong>Rejected<\/strong> &#8211; candidates who have completed onboarding but whose scans have failed verification.<\/li><\/ul><\/td><\/tr><tr><td>B<\/td><td>Student list<\/td><td>A list of all candidates enrolled in an onboarding test.<\/td><\/tr><tr><td>C<\/td><td>Student list filter<\/td><td><p>Can be used to filter the student list to show only candidates with an onboarding status of:<\/p><ul><li><strong>All<\/strong> &#8211; no filter is applied and all candidates are shown in the list.<\/li><li><strong>Approved<\/strong> &#8211; onboarding completed and scans have passed verification.<\/li><li><strong>Failed<\/strong> &#8211; onboarding completed and scans have failed verification. These candidates must complete onboarding again.<\/li><li><strong>Pending<\/strong> &#8211; onboarding not yet completed.<\/li><li><strong>Expired<\/strong> &#8211; onboarding successfully completed previously, but the onboarding data is now older than 365 days as is no longer valid. These candidates must complete onboarding again.<\/li><\/ul><div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_reports_image-05.jpg\" alt=\"Student list filter drop-down.\" \/><\/div><\/td><\/tr><tr><td>D<\/td><td>Search<\/td><td>Can be used to search for a specific candidate by name or email address.<\/td><\/tr><tr><td>E<\/td><td>Export CSV button<\/td><td><p>Can be used to export a CSV file containing <strong>All<\/strong> candidates, or only those with a status of <strong>Pending Onboarding<\/strong> or <strong>Failed Onboarding<\/strong>.<\/p><ol><li>Select <strong>Export CSV<\/strong>.<\/li><li>Choose the required option and then select <strong>Raise a Request<\/strong>.<br \/><div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_reports_image-06.jpg\" alt=\"Student list filter drop-down.\" \/><\/div><\/li><li>You should receive an email with a link to download the CSV file within 4 hours.<br \/><div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_reports_image-07.jpg\" alt=\"Student list filter drop-down.\" \/><\/div><\/li><\/ol><\/td><\/tr><tr><td>F<\/td><td>Email All buttons<\/td><td><p>Can be used to send an email to candidates who have not attempted or failed onboarding to remind them they still need to complete onboarding.<\/p><ul><li>To email all candidates who have not yet attempted onboarding:<ol><li>Select the <strong>Email All Non Attempted OB<\/strong> button.<\/li><li>Select <strong>Send<\/strong>.<br \/><div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_reports_image-08.jpg\" alt=\"Send Email popup.\" \/><\/div><\/li><\/ol><\/li><\/ul><ul><li>To email yourself a list of candidates who have attempted and failed onboarding:<ol><li>Select the <strong>Email All Failed OB<\/strong> button.<\/li><li>Select <strong>Send<\/strong>.<br \/><div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_reports_image-09.jpg\" alt=\"Send Email popup.\" \/><\/div><\/li><\/ol><\/li><\/ul><\/td><\/tr><tr><td>G<\/td><td>View history link<\/td><td>Can be used to view the history of the candidate. This link is disabled for candidates with a pending onboarding status, as they do not have any Proctortrack history.<\/td><\/tr><tr><td>H<\/td><td>Email candidate button<\/td><td>Can be used to email the individual candidate directly.<\/td><\/tr><\/tbody><\/table><div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_reports_image-04.jpg\" alt=\"Onboarding Status report screen.\" \/><\/div><h1>View Summary Report (.Pdf)<\/h1><p>Select this option to generate a summary report for the active test. This report generates as a PDF and provides a summary of violations and attendance for the test at the current point in time.<\/p><ul><li>This report is generated using the test that is active in Proctortrack. Refer to the Changing the active test page for more information on checking which test is active and changing the active test.<\/li><li>The <strong>Time <\/strong>section in the summary only relates to Proctortrack-run tests and does not include data from tests run in the Janison Replay Test Player.<\/li><\/ul><div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_reports_image-02.jpg\" alt=\"An example summary report.\" \/><\/div><h1>Request Student Answers (.Csv)<\/h1><p>This report will contain no data, as it only applies to Proctortrack-run tests and does not apply to tests run in the Janison Replay Test Player.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-42df3bf2 e-con-full e-flex e-con e-child\" data-id=\"42df3bf2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div 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View Student Reports This option takes you to an overview page for the active test, which contains the following sections. # Item Description A Active test name The name of the active test is shown at the [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-132","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Reports - Janison Remote for Instructors\/<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/reports\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reports - Janison Remote for Instructors\/\" \/>\n<meta property=\"og:description\" content=\"Remote for Instructors Reports The following reports are available from the REVIEW drop-down on the instructor dashboard menu. 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remote introduction"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"109\" class=\"elementor elementor-109\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5b09092e e-con-full e-flex e-con e-parent\" data-id=\"5b09092e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-32756acf e-con-full e-flex e-con e-child\" data-id=\"32756acf\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-242b11d elementor-widget elementor-widget-global elementor-global-118 elementor-widget-text-editor\" data-id=\"242b11d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Remote for Instructors<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d9a46c4 elementor-nav-menu__align-start elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-global elementor-global-149 elementor-widget-nav-menu\" data-id=\"d9a46c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;fas fa-caret-down&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-none\">\n\t\t\t\t<ul id=\"menu-1-d9a46c4\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-home menu-item-112\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/\" class=\"elementor-item\">Introduction<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-116\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/instructor-dashboard\/\" class=\"elementor-item\">Instructor dashboard<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-127\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/changing-the-active-test\/\" class=\"elementor-item\">Changing the active test<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-129\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/view-a-list-of-candidates\/\" class=\"elementor-item\">View a list of candidates<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-114\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/add-and-remove-instructors\/\" class=\"elementor-item\">Add and remove instructors<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-115\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/change-test-configurations\/\" class=\"elementor-item\">Change test configurations<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-133\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/reports\/\" class=\"elementor-item\">Reports<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-136\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/review-candidate-scans-and-videos\/\" class=\"elementor-item\">Review candidate scans and videos<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-138\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/notifications\/\" class=\"elementor-item\">Notifications<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-140\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/reconcile-offline-tests-in-janison-insights\/\" class=\"elementor-item\">Reconcile offline tests in Janison Insights<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-117\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/frequently-asked-questions\/\" class=\"elementor-item\">FAQ<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-142\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/contact-support\/\" class=\"elementor-item\">Contact support<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<svg aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open e-font-icon-svg e-eicon-menu-bar\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M104 333H896C929 333 958 304 958 271S929 208 896 208H104C71 208 42 237 42 271S71 333 104 333ZM104 583H896C929 583 958 554 958 521S929 458 896 458H104C71 458 42 487 42 521S71 583 104 583ZM104 833H896C929 833 958 804 958 771S929 708 896 708H104C71 708 42 737 42 771S71 833 104 833Z\"><\/path><\/svg><svg aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close e-font-icon-svg e-eicon-close\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M742 167L500 408 258 167C246 154 233 150 217 150 196 150 179 158 167 167 154 179 150 196 150 212 150 229 154 242 171 254L408 500 167 742C138 771 138 800 167 829 196 858 225 858 254 829L496 587 738 829C750 842 767 846 783 846 800 846 817 842 829 829 842 817 846 804 846 783 846 767 842 750 829 737L588 500 833 258C863 229 863 200 833 171 804 137 775 137 742 167Z\"><\/path><\/svg>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-d9a46c4\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-home menu-item-112\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/\" class=\"elementor-item\" tabindex=\"-1\">Introduction<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-116\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/instructor-dashboard\/\" class=\"elementor-item\" tabindex=\"-1\">Instructor dashboard<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-127\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/changing-the-active-test\/\" class=\"elementor-item\" tabindex=\"-1\">Changing the active test<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-129\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/view-a-list-of-candidates\/\" class=\"elementor-item\" tabindex=\"-1\">View a list of candidates<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-114\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/add-and-remove-instructors\/\" class=\"elementor-item\" tabindex=\"-1\">Add and remove instructors<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-115\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/change-test-configurations\/\" class=\"elementor-item\" tabindex=\"-1\">Change test configurations<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-133\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/reports\/\" class=\"elementor-item\" tabindex=\"-1\">Reports<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-136\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/review-candidate-scans-and-videos\/\" class=\"elementor-item\" tabindex=\"-1\">Review candidate scans and videos<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-138\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/notifications\/\" class=\"elementor-item\" tabindex=\"-1\">Notifications<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-140\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/reconcile-offline-tests-in-janison-insights\/\" class=\"elementor-item\" tabindex=\"-1\">Reconcile offline tests in Janison Insights<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-117\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/frequently-asked-questions\/\" class=\"elementor-item\" tabindex=\"-1\">FAQ<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-142\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/contact-support\/\" class=\"elementor-item\" tabindex=\"-1\">Contact support<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-347503cf e-con-full e-flex e-con e-child\" data-id=\"347503cf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2abf4cb3 elementor-widget elementor-widget-text-editor\" data-id=\"2abf4cb3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1>What is Janison Remote?<\/h1>\n<p>Janison Remote, powered by Proctortrack, is an online proctoring solution for institutions and students. It essentially acts as an online exam hall, allowing:<\/p>\n<ul>\n<li>Remote test delivery<\/li>\n<li>Monitoring of student conduct during tests<\/li>\n<\/ul>\n<div class=\"tip-box\">\n<p><strong>Tip<\/strong><\/p>\n<p>Proctoring is the supervision of people taking an exam or test to make sure they are behaving as they should and no cheating is taking place. A person who supervises an exam or test is called a proctor \u2013 you may have heard the similar term &#8216;invigilator&#8217;.<\/p>\n<\/div>\n<h2>For institutions\/organisations<\/h2>\n<p>Educational institutions and organisations use Jansion Remote to:<\/p>\n<ul>\n<li>Set up online tests, including:\n<ul>\n<li>Setting start and end times<\/li>\n<li>Enrolling students<\/li>\n<li>Publishing tests<\/li>\n<\/ul>\n<\/li>\n<li>Customise test conditions, restrictions and allowances<\/li>\n<li>Run tests remotely, with an option to use live proctoring<\/li>\n<li>Ensure tests are completed without any misconduct or cheatingby using a combination of AI and human reviews<\/li>\n<\/ul>\n<h2>For students<\/h2>\n<p>Students use Janison Remote to:<\/p>\n<ul>\n<li>Onboard ahead of time and be ready for the start of the test<\/li>\n<li>Verify their identitybefore the test starts<\/li>\n<li>Take tests remotely, such as from home, an office or a library<\/li>\n<li>Use their webcam to identify themselves and be monitored during the test<\/li>\n<li>Have their computer screen monitored during tests<\/li>\n<\/ul>\n<h2>Other features<\/h2>\n<p>Janison Remote also offers:<\/p>\n<ul>\n<li>Technical support during set up of test events and while the test is in progress<\/li>\n<li>Connectivity with the Janison Replay test delivery system to deliver test content<\/li>\n<\/ul>\n<h1>Onboarding<\/h1>\n<p>Onboarding refers to students using Janison Remote to sit an onboarding test. During this test a baseline identity profile of the student is created by using facial and ID card scans. As this profile will be used to verify the correct student is sitting main event tests, onboarding must happen before a student sits a main event test.<\/p>\n<p>Baseline identity profiles remain valid for 365 days and students won&#8217;t need to complete onboarding again while their baseline profile remains valid.<\/p>\n<p>Onboarding allows students to prepare for the main event ahead of time and in a low-pressure situation. Students can use onboarding to:<\/p>\n<ul>\n<li>Check their hardware setup will allow them to use Janison Remote<\/li>\n<li>Become familiar with using Jansion Remote \u2013 the onboarding test and main even tests work in the same way<\/li>\n<li>Change any system settings in preparation for the main event<\/li>\n<li>Create a baseline identity profile using facial and ID scans, which are used to verify the correct student is sitting the test during a main event<\/li>\n<li>Sit a practice test (if includedby the institution\/organisation) to get used to using the Janison Replay Test Player<\/li>\n<\/ul>\n<div class=\"tip-box\">\n<p><strong>Tip<\/strong><\/p>\n<p>Onboarding should be completed well ahead of the start of a main event test. For full details of how to complete onboarding, refer to the preparation steps information for students.<\/p>\n<\/div>\n<h1>Main Events<\/h1>\n<p>A main event is when an assessment test is run. Students need to prepare before a main event by&nbsp;onboarding.<\/p>\n<p>At the start of a main event test, a student may need to complete:<\/p>\n<ul>\n<li>Facial and ID scans to verify their identity against the details provided during onboarding<\/li>\n<li>A room scan, providing a 360-degree view of the room they will be in during the test and a clear capture of their desk area<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-59c2e33a e-con-full e-flex e-con e-child\" data-id=\"59c2e33a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b24265c elementor-toc--minimized-on-tablet elementor-widget elementor-widget-global elementor-global-159 elementor-widget-table-of-contents\" data-id=\"b24265c\" data-element_type=\"widget\" data-e-type=\"widget\" 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0l17-17c9.4-9.4 9.4-24.6 0-33.9L273 142.1c-9.4-9.4-24.6-9.4-34 0z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Remote for Instructors What is Janison Remote? Janison Remote, powered by Proctortrack, is an online proctoring solution for institutions and students. It essentially acts as an online exam hall, allowing: Remote test delivery Monitoring of student conduct during tests Tip Proctoring is the supervision of people taking an exam or test to make sure they [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-109","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Janison remote introduction - Janison Remote for Instructors\/<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Janison remote introduction - Janison Remote for Instructors\/\" \/>\n<meta property=\"og:description\" content=\"Remote for Instructors What is Janison Remote? Janison Remote, powered by Proctortrack, is an online proctoring solution for institutions and students. It essentially acts as an online exam hall, allowing: Remote test delivery Monitoring of student conduct during tests Tip Proctoring is the supervision of people taking an exam or test to make sure they [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/\" \/>\n<meta property=\"og:site_name\" content=\"Janison Remote for Instructors\/\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-13T22:01:51+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/help.janison.com\\\/janison-remote-for-instructors\\\/\",\"url\":\"https:\\\/\\\/help.janison.com\\\/janison-remote-for-instructors\\\/\",\"name\":\"Janison remote introduction - Janison Remote for Instructors\\\/\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/help.janison.com\\\/janison-remote-for-instructors\\\/#website\"},\"datePublished\":\"2023-04-11T00:25:48+00:00\",\"dateModified\":\"2025-10-13T22:01:51+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/help.janison.com\\\/janison-remote-for-instructors\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/help.janison.com\\\/janison-remote-for-instructors\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/help.janison.com\\\/janison-remote-for-instructors\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/help.janison.com\\\/janison-remote-for-instructors\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Janison remote introduction\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/help.janison.com\\\/janison-remote-for-instructors\\\/#website\",\"url\":\"https:\\\/\\\/help.janison.com\\\/janison-remote-for-instructors\\\/\",\"name\":\"Janison Remote for Instructors\\\/\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/help.janison.com\\\/janison-remote-for-instructors\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Janison remote introduction - Janison Remote for Instructors\/","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/help.janison.com\/janison-remote-for-instructors\/","og_locale":"en_US","og_type":"article","og_title":"Janison remote introduction - Janison Remote for Instructors\/","og_description":"Remote for Instructors What is Janison Remote? Janison Remote, powered by Proctortrack, is an online proctoring solution for institutions and students. It essentially acts as an online exam hall, allowing: Remote test delivery Monitoring of student conduct during tests Tip Proctoring is the supervision of people taking an exam or test to make sure they [&hellip;]","og_url":"https:\/\/help.janison.com\/janison-remote-for-instructors\/","og_site_name":"Janison Remote for Instructors\/","article_modified_time":"2025-10-13T22:01:51+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/help.janison.com\/janison-remote-for-instructors\/","url":"https:\/\/help.janison.com\/janison-remote-for-instructors\/","name":"Janison remote introduction - Janison Remote for 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a list of candidates"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"108\" class=\"elementor elementor-108\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5016327b e-con-full e-flex e-con e-parent\" data-id=\"5016327b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-67421b79 e-con-full e-flex e-con e-child\" data-id=\"67421b79\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6c0fb60 elementor-widget elementor-widget-global elementor-global-118 elementor-widget-text-editor\" data-id=\"6c0fb60\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Remote for Instructors<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-56393d5 elementor-nav-menu__align-start elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-global elementor-global-149 elementor-widget-nav-menu\" data-id=\"56393d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;fas fa-caret-down&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-none\">\n\t\t\t\t<ul id=\"menu-1-56393d5\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-home menu-item-112\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/\" class=\"elementor-item\">Introduction<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-116\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/instructor-dashboard\/\" class=\"elementor-item\">Instructor dashboard<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-127\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/changing-the-active-test\/\" class=\"elementor-item\">Changing the active test<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-129\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/view-a-list-of-candidates\/\" class=\"elementor-item\">View a list of candidates<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-114\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/add-and-remove-instructors\/\" class=\"elementor-item\">Add and remove instructors<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-115\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/change-test-configurations\/\" class=\"elementor-item\">Change test configurations<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-133\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/reports\/\" class=\"elementor-item\">Reports<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-136\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/review-candidate-scans-and-videos\/\" class=\"elementor-item\">Review candidate scans and videos<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-138\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/notifications\/\" class=\"elementor-item\">Notifications<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-140\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/reconcile-offline-tests-in-janison-insights\/\" class=\"elementor-item\">Reconcile offline tests in Janison Insights<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-117\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/frequently-asked-questions\/\" class=\"elementor-item\">FAQ<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-142\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/contact-support\/\" class=\"elementor-item\">Contact support<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<svg aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open e-font-icon-svg e-eicon-menu-bar\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M104 333H896C929 333 958 304 958 271S929 208 896 208H104C71 208 42 237 42 271S71 333 104 333ZM104 583H896C929 583 958 554 958 521S929 458 896 458H104C71 458 42 487 42 521S71 583 104 583ZM104 833H896C929 833 958 804 958 771S929 708 896 708H104C71 708 42 737 42 771S71 833 104 833Z\"><\/path><\/svg><svg aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close e-font-icon-svg e-eicon-close\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M742 167L500 408 258 167C246 154 233 150 217 150 196 150 179 158 167 167 154 179 150 196 150 212 150 229 154 242 171 254L408 500 167 742C138 771 138 800 167 829 196 858 225 858 254 829L496 587 738 829C750 842 767 846 783 846 800 846 817 842 829 829 842 817 846 804 846 783 846 767 842 750 829 737L588 500 833 258C863 229 863 200 833 171 804 137 775 137 742 167Z\"><\/path><\/svg>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-56393d5\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-home menu-item-112\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/\" class=\"elementor-item\" tabindex=\"-1\">Introduction<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-116\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/instructor-dashboard\/\" class=\"elementor-item\" tabindex=\"-1\">Instructor dashboard<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-127\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/changing-the-active-test\/\" class=\"elementor-item\" tabindex=\"-1\">Changing the active test<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-129\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/view-a-list-of-candidates\/\" class=\"elementor-item\" tabindex=\"-1\">View a list of candidates<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-114\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/add-and-remove-instructors\/\" class=\"elementor-item\" tabindex=\"-1\">Add and remove instructors<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-115\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/change-test-configurations\/\" class=\"elementor-item\" tabindex=\"-1\">Change test configurations<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-133\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/reports\/\" class=\"elementor-item\" tabindex=\"-1\">Reports<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-136\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/review-candidate-scans-and-videos\/\" class=\"elementor-item\" tabindex=\"-1\">Review candidate scans and videos<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-138\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/notifications\/\" class=\"elementor-item\" tabindex=\"-1\">Notifications<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-140\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/reconcile-offline-tests-in-janison-insights\/\" class=\"elementor-item\" tabindex=\"-1\">Reconcile offline tests in Janison Insights<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-117\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/frequently-asked-questions\/\" class=\"elementor-item\" tabindex=\"-1\">FAQ<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-142\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/contact-support\/\" class=\"elementor-item\" tabindex=\"-1\">Contact support<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-27638e82 e-con-full e-flex e-con e-child\" data-id=\"27638e82\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c055a73 elementor-widget elementor-widget-text-editor\" data-id=\"c055a73\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1>View a list of candidates<\/h1><p>The <strong>EDIT<\/strong> drop-down on the instructor dashboard can be used to view a list of candidates, including each candidate&#8217;s username and initial password.<\/p><div class=\"tip-box\"><p><strong>Tip<\/strong><\/p><p>While it&#8217;s also possible to add or edit candidates via the <strong>EDIT<\/strong> drop-down, these tasks are generally undertaken by Janison.<\/p><\/div><p>To view a list of candidates:<\/p><ol><li>On the instructor dashboard, select <strong>EDIT<\/strong> then hover over <strong>Edit Students<\/strong> in the drop-down and select <strong>View Test Registrations<\/strong>.<div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_view-candidates_image-01.jpg\" alt=\"On the Proctortrack instructor dashboard, the EDIT drop-down is highighted, as well as the Edit Students option and View Test Registrations. \" \/><\/div><\/li><li>On the <strong>Register students for tests<\/strong> screen, select <strong>Manage<\/strong> next to the required test and then choose <strong>List Test Takers<\/strong>.<div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_view-candidates_image-02.jpg\" alt=\"On the Proctortrack instructor dashboard, the EDIT drop-down is highlighted, as well as the Edit Students option and View Test Registrations. \" \/><\/div><\/li><li>The <strong>Registration List <\/strong>screen displays, showing a list of candidates who are enrolled in the selected test.<ul><li>The <strong>Email<\/strong> shown for a student is their Proctortrack username<\/li><li>The <strong>ID<\/strong> shown is the initial Proctortrack password that was set for the candidate<\/li><\/ul><div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_view-candidates_image-03.jpg\" alt=\"The Registration List for the selected test, with ID (initial password) and Email (username) columns highlighted. \" \/><\/div><div class=\"tip-box\"><p><strong>Tip<\/strong><\/p><p>Note that the password displaying in the <strong>ID<\/strong> column is the candidate&#8217;s initial password. If a candidate changes their password, it will not display here.<\/p><p>Candidates are prompted to reset their password the first time they log in to Proctortrack. If a candidate forgets their new password, they will need to reset it by using the <strong>Forgot password<\/strong> link on the Proctortrack login screen.<\/p><div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/\/wp-content\/uploads\/2021\/03\/01-student-info\/01_faqs_image-01.jpg\" alt=\"The Proctortrack login screen, with 'Forgot password' link highlighted.\" \/><\/div><\/div><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-27f04ad8 e-con-full e-flex e-con e-child\" data-id=\"27f04ad8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-086e19f elementor-toc--minimized-on-tablet elementor-widget elementor-widget-global elementor-global-159 elementor-widget-table-of-contents\" data-id=\"086e19f\" data-element_type=\"widget\" data-e-type=\"widget\" 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Tip While it&#8217;s also possible to add or edit candidates via the EDIT drop-down, these tasks are generally undertaken by Janison. To view a [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-108","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>View a list of candidates - Janison Remote for Instructors\/<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/view-a-list-of-candidates\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"View a list of candidates - Janison Remote for Instructors\/\" \/>\n<meta property=\"og:description\" content=\"Remote for Instructors View a list of candidates The EDIT drop-down on the instructor dashboard can be used to view a list of candidates, including each candidate&#8217;s username and initial password. 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and remove instructors"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"107\" class=\"elementor elementor-107\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-45f0fe43 e-con-full e-flex e-con e-parent\" data-id=\"45f0fe43\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-46773d18 e-con-full e-flex e-con e-child\" data-id=\"46773d18\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c83bebe elementor-widget elementor-widget-global elementor-global-118 elementor-widget-text-editor\" data-id=\"c83bebe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Remote for Instructors<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a78ac1a elementor-nav-menu__align-start elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-global elementor-global-149 elementor-widget-nav-menu\" data-id=\"a78ac1a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;fas fa-caret-down&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-none\">\n\t\t\t\t<ul id=\"menu-1-a78ac1a\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-home menu-item-112\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/\" class=\"elementor-item\">Introduction<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-116\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/instructor-dashboard\/\" class=\"elementor-item\">Instructor dashboard<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-127\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/changing-the-active-test\/\" class=\"elementor-item\">Changing the active test<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-129\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/view-a-list-of-candidates\/\" class=\"elementor-item\">View a list of candidates<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-114\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/add-and-remove-instructors\/\" class=\"elementor-item\">Add and remove instructors<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-115\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/change-test-configurations\/\" class=\"elementor-item\">Change test configurations<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-133\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/reports\/\" class=\"elementor-item\">Reports<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-136\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/review-candidate-scans-and-videos\/\" class=\"elementor-item\">Review candidate scans and videos<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-138\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/notifications\/\" class=\"elementor-item\">Notifications<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-140\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/reconcile-offline-tests-in-janison-insights\/\" class=\"elementor-item\">Reconcile offline tests in Janison Insights<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-117\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/frequently-asked-questions\/\" class=\"elementor-item\">FAQ<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-142\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/contact-support\/\" class=\"elementor-item\">Contact 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254L408 500 167 742C138 771 138 800 167 829 196 858 225 858 254 829L496 587 738 829C750 842 767 846 783 846 800 846 817 842 829 829 842 817 846 804 846 783 846 767 842 750 829 737L588 500 833 258C863 229 863 200 833 171 804 137 775 137 742 167Z\"><\/path><\/svg>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-a78ac1a\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-home menu-item-112\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/\" class=\"elementor-item\" tabindex=\"-1\">Introduction<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-116\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/instructor-dashboard\/\" class=\"elementor-item\" tabindex=\"-1\">Instructor dashboard<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-127\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/changing-the-active-test\/\" class=\"elementor-item\" tabindex=\"-1\">Changing the active test<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-129\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/view-a-list-of-candidates\/\" class=\"elementor-item\" tabindex=\"-1\">View a list of candidates<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-114\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/add-and-remove-instructors\/\" class=\"elementor-item\" tabindex=\"-1\">Add and remove instructors<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-115\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/change-test-configurations\/\" class=\"elementor-item\" tabindex=\"-1\">Change test configurations<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-133\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/reports\/\" class=\"elementor-item\" tabindex=\"-1\">Reports<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-136\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/review-candidate-scans-and-videos\/\" class=\"elementor-item\" tabindex=\"-1\">Review candidate scans and videos<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-138\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/notifications\/\" class=\"elementor-item\" tabindex=\"-1\">Notifications<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-140\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/reconcile-offline-tests-in-janison-insights\/\" class=\"elementor-item\" tabindex=\"-1\">Reconcile offline tests in Janison Insights<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-117\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/frequently-asked-questions\/\" class=\"elementor-item\" tabindex=\"-1\">FAQ<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-142\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/contact-support\/\" class=\"elementor-item\" tabindex=\"-1\">Contact support<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-97861e7 e-con-full e-flex e-con e-child\" data-id=\"97861e7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-745c42a0 elementor-widget elementor-widget-text-editor\" data-id=\"745c42a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1>Add and remove instructors<\/h1><div class=\"tip-box\"><p><strong>Tip<\/strong><\/p><p>Adding someone as an instructor allows them to do the following for the test they are added to:<\/p><ul><li>Change test guideline settings<\/li><li>View a list of candidates and their account details<\/li><li>Review candidate videos and scans<\/li><li>Reconcile offline tests<\/li><li>Add instructors<\/li><li>Run reports<\/li><\/ul><p>You will need to add an instructor for each test. Viewing the list of instructors for a test and adding a new instructor are done on the same screen in Proctortrack.<\/p><\/div><p>To view the list of instructors and\/or add an instructor to a test:<\/p><ol><li>Check the correct test is active in Proctortrack.<ul><li>As instructors are viewed and added per test, the required test needs to be active.<\/li><li>The name of the active test is shown at the top of the instructor dashboard. If this is not the test for which you want to view or add instructors, select <strong>CHANGE TEST<\/strong> and choose the correct test.<\/li><li>Refer to the <a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/changing-the-active-test\/\">Changing the active test<\/a> page for more information on active tests.<\/li><\/ul><div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_view-add-instructors_image-01.jpg\" alt=\"Instructor dashboard in Proctortrack, with active test name and CHANGE TEST button highlighted.\" \/><\/div><\/li><li>On the instructor dashboard, select <strong>EDIT<\/strong> then select <strong>Add Instructor<\/strong>.<br \/><div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_view-add-instructors_image-02.jpg\" alt=\"Instructor dashboard in Proctortrack, with EDIT button and Add Instructor option highlighted.\" \/><\/div><\/li><li>The <strong>Add Instructor to Test<\/strong> screen displays. Instructors for the active test are shown in the <strong>Available instructors for Test<\/strong> list at the bottom of the screen.<br \/><div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_view-add-instructors_image-03.jpg\" alt=\"Add Instructor to Test screen, with Available instructors for Test list highlighted.\" \/><\/div><\/li><li>To add a new instructor:<br \/><ol type=\"a\"><li>Enter the instructor&#8217;s details in the <strong>First name<\/strong>, <strong>Last name<\/strong> and <strong>Instructor email<\/strong> fields.<br \/><div class=\"tip-box\"><p><strong>Tip<\/strong><\/p><p>The email you enter will be set as the instructor&#8217;s username. Proctortrack will check this username against instructors already in the system. If the instructor already exists, Proctortrack will use the name details from the existing record and not what is entered here.<\/p><\/div><\/li><li>Select <strong>Add<\/strong>.<br \/><div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_view-add-instructors_image-04.jpg\" alt=\"Add Instructor to Test screen, with First name, Last name, Instructor email fields and Add button highlighted. \" \/><\/div><\/li><li>A confirmation message appears at the top of the screen and the instructor is addded to the <strong>Available instructors for Test<\/strong> list at the bottom of the screen.<ul><li>If the instructor did not already exist in Proctortrack, they will receive an email with their Proctortrack account details.<\/li><li>The instructor will have access to the test when they log in to Proctotrack.<\/li><\/ul><div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_view-add-instructors_image-05.jpg\" alt=\"Add Instructor to Test screen, with confirmation message and new instructor entry in the list highlighted. \" \/><\/div><\/li><\/ol><\/li><li>To remove an instructor from a test:<br \/><ol type=\"a\"><li>Select <strong>Remove<\/strong> next to the required instructor in the <strong>Available instructors for Test<\/strong> list.<br \/><div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_view-add-instructors_image-06.jpg\" alt=\"Available instructors for Test list with Remove button highlighted. \" \/><\/div><\/li><li>A popup displays confirming the instructor has been removed from the test. Select <strong>OK<\/strong>.<br \/><div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_view-add-instructors_image-07.jpg\" alt=\"Popup confirming the instructor has been removed from the test, with OK button highlighted.\" \/><\/div><\/li><li>The instructor is no longer shown in the list for this test.<br \/><div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_view-add-instructors_image-08.jpg\" alt=\"Available instructors for Test list with removed instructor no longer listed.\" \/><\/div><\/li><\/ol><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-172140b5 e-con-full e-flex e-con e-child\" data-id=\"172140b5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div 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101.6c9.4 9.4 24.6 9.4 33.9 0l17-17c9.4-9.4 9.4-24.6 0-33.9L273 142.1c-9.4-9.4-24.6-9.4-34 0z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Remote for Instructors Add and remove instructors Tip Adding someone as an instructor allows them to do the following for the test they are added to: Change test guideline settings View a list of candidates and their account details Review candidate videos and scans Reconcile offline tests Add instructors Run reports You will need to [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-107","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - 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test configurations"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"106\" class=\"elementor elementor-106\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9f36ac2 e-con-full e-flex e-con e-parent\" data-id=\"9f36ac2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-36695f36 e-con-full e-flex e-con e-child\" data-id=\"36695f36\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-75b2da0c elementor-widget elementor-widget-global elementor-global-118 elementor-widget-text-editor\" data-id=\"75b2da0c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Remote for Instructors<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ecff846 elementor-nav-menu__align-start elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-global elementor-global-149 elementor-widget-nav-menu\" data-id=\"ecff846\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;fas fa-caret-down&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-none\">\n\t\t\t\t<ul id=\"menu-1-ecff846\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-home menu-item-112\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/\" class=\"elementor-item\">Introduction<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-116\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/instructor-dashboard\/\" class=\"elementor-item\">Instructor dashboard<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-127\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/changing-the-active-test\/\" class=\"elementor-item\">Changing the active test<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-129\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/view-a-list-of-candidates\/\" class=\"elementor-item\">View a list of candidates<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-114\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/add-and-remove-instructors\/\" class=\"elementor-item\">Add and remove instructors<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-115\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/change-test-configurations\/\" class=\"elementor-item\">Change test configurations<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-133\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/reports\/\" class=\"elementor-item\">Reports<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-136\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/review-candidate-scans-and-videos\/\" class=\"elementor-item\">Review candidate scans and videos<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-138\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/notifications\/\" class=\"elementor-item\">Notifications<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-140\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/reconcile-offline-tests-in-janison-insights\/\" class=\"elementor-item\">Reconcile offline tests in Janison Insights<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-117\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/frequently-asked-questions\/\" class=\"elementor-item\">FAQ<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-142\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/contact-support\/\" class=\"elementor-item\">Contact support<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<svg aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open e-font-icon-svg e-eicon-menu-bar\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M104 333H896C929 333 958 304 958 271S929 208 896 208H104C71 208 42 237 42 271S71 333 104 333ZM104 583H896C929 583 958 554 958 521S929 458 896 458H104C71 458 42 487 42 521S71 583 104 583ZM104 833H896C929 833 958 804 958 771S929 708 896 708H104C71 708 42 737 42 771S71 833 104 833Z\"><\/path><\/svg><svg aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close e-font-icon-svg e-eicon-close\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M742 167L500 408 258 167C246 154 233 150 217 150 196 150 179 158 167 167 154 179 150 196 150 212 150 229 154 242 171 254L408 500 167 742C138 771 138 800 167 829 196 858 225 858 254 829L496 587 738 829C750 842 767 846 783 846 800 846 817 842 829 829 842 817 846 804 846 783 846 767 842 750 829 737L588 500 833 258C863 229 863 200 833 171 804 137 775 137 742 167Z\"><\/path><\/svg>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-ecff846\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-home menu-item-112\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/\" class=\"elementor-item\" tabindex=\"-1\">Introduction<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-116\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/instructor-dashboard\/\" class=\"elementor-item\" tabindex=\"-1\">Instructor dashboard<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-127\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/changing-the-active-test\/\" class=\"elementor-item\" tabindex=\"-1\">Changing the active test<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-129\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/view-a-list-of-candidates\/\" class=\"elementor-item\" tabindex=\"-1\">View a list of candidates<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-114\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/add-and-remove-instructors\/\" class=\"elementor-item\" tabindex=\"-1\">Add and remove instructors<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-115\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/change-test-configurations\/\" class=\"elementor-item\" tabindex=\"-1\">Change test configurations<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-133\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/reports\/\" class=\"elementor-item\" tabindex=\"-1\">Reports<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-136\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/review-candidate-scans-and-videos\/\" class=\"elementor-item\" tabindex=\"-1\">Review candidate scans and videos<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-138\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/notifications\/\" class=\"elementor-item\" tabindex=\"-1\">Notifications<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-140\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/reconcile-offline-tests-in-janison-insights\/\" class=\"elementor-item\" tabindex=\"-1\">Reconcile offline tests in Janison Insights<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-117\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/frequently-asked-questions\/\" class=\"elementor-item\" tabindex=\"-1\">FAQ<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-142\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/contact-support\/\" class=\"elementor-item\" tabindex=\"-1\">Contact support<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6d1d2d81 e-con-full e-flex e-con e-child\" data-id=\"6d1d2d81\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-77935b0b elementor-widget elementor-widget-text-editor\" data-id=\"77935b0b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1>Change test configurations<\/h1><p>Test <strong>configurations<\/strong> control what is required, allowed and not allowed during a test.<\/p><div class=\"tip-box\"><p><strong>Tip<\/strong><\/p><p>Janison will set the configurations for a test initially, but you can change these if required.<\/p><\/div><p>Configuration settings are divided into four categories:<\/p><h1>Identity Verification Settings<\/h1><p>These settings control the identity and environment scans candidates need to complete at the start of the test.<\/p><ul><li>Each setting has a name and a description of what happens if it is enabled\/disabled<\/li><\/ul><div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_change-test-config_image-06.jpg\" alt=\"The Proctortrack Manage Configurations, Identity Verification Settings screen. \" \/><\/div><h1>Test Settings<\/h1><p>Controls the allowed student actions and resources, such as whether the candidate can take short breaks, have food and drink, or use a physical calculator.<\/p><ul><li>Each setting has a name and a description of what happens if it is enabled\/disabled<\/li><li>Be sure to scroll down the screen to view all available settings<\/li><\/ul><div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_change-test-config_image-08.jpg\" alt=\"The Proctortrack Manage Configurations, Student Settings screen. \" \/><\/div><h1>Allow Url\/Apps<\/h1><p>Can be used to whitelist URLs and allow applications that candidates may use during the test.<\/p><ul><li>Some URLs and applications may be allowed by default<\/li><li>Any URLs or applications listed here are allowed to be used during the test<\/li><\/ul><div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_change-test-config_image-09.jpg\" alt=\"The Proctortrack Manage Configurations, Allow Url\/Apps screen. \" \/><\/div><h1>Student Settings<\/h1><p>Can be used to set specific <strong>Test Setting<\/strong>s, <strong>Allow Url\/Apps<\/strong> or <strong>Special Settings<\/strong> for an individual candidate, such as allowing a specific application or website to be used, or adding extra test time.<\/p><div class=\"tip-box\"><p><strong>Tip<\/strong><\/p><p>These settings may override the general configurations for a test or give special consideration to a candidate.<\/p><\/div><p>The <strong>Student Settings<\/strong> tab contains a list of candidates enrolled in the test.<\/p><div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_change-test-config_image-10.jpg\" alt=\"Student Settings tab.\" \/><\/div><h1>Setting the active test<\/h1><p>As configurations are changed per test, the required test needs to be active.<\/p><ul><li>The name of the active test is shown at the top of the instructor dashboard. If this is not the test for which you want to change configuration settings, select <strong>CHANGE TEST<\/strong> and choose the correct test.<\/li><li>Refer to the <a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/changing-the-active-test\/\">Changing the active test<\/a> page for more information on active tests.<\/li><\/ul><div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_view-add-instructors_image-01.jpg\" alt=\"Instructor dashboard in Proctortrack, with active test name and CHANGE TEST button highlighted.\" \/><\/div><h1>Viewing a test&#8217;s configuration settings<\/h1><p>To view the configuration settings of a test:<\/p><ol><li>Ensure the correct test is active in Proctortrack. See &#8216;Setting the active test&#8217; above for more information.<\/li><li>On the instructor dashboard, select <strong>EDIT<\/strong> then hover over <strong>Edit Test Details <\/strong> in the drop-down and select <strong>Configurations<\/strong>.<br \/><div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_change-test-config_image-01.jpg\" alt=\"On the Proctortrack instructor dashboard, the EDIT drop-down is highlighted, as well as the Edit Test Details option and Configurations. \" \/><\/div><\/li><li>The <strong>Manage Configurations<\/strong> screen displays. Each configurations category is on a separate tab.<br \/><div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_change-test-config_image-02.jpg\" alt=\"The Proctortrack Manage Configurations screen with the four configurations categories highlighted. \" \/><\/div><\/li><\/ol><h1>Changing Identity Verification Settings or Test Settings<\/h1><p>To make changes on the <strong>Identity Verification Settings<\/strong> tab or <strong>Test Settings<\/strong> tab:<\/p><ol><li>Select the <strong>toggle<\/strong> next to a setting to enable or disable it. The change is saved automatically.<br \/><div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_change-test-config_image-05.jpg\" alt=\"A setting, with mouse hand over toggle.\" \/><\/div><ul><li>Enabled settings have a blue toggle switched to the right and are shown with a blue background.<br \/><div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_change-test-config_image-03.jpg\" alt=\"An enabled setting.\" \/><\/div><\/li><li>Disabled settings have a black and white toggle switched to the left and no background colour.<br \/><div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_change-test-config_image-04.jpg\" alt=\"A disabled setting.\" \/><\/div><\/li><li>If a setting cannot be changed, a &#8216;change unavailable&#8217; symbol will display when your mouse hovers over the toggle.<br \/><div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_change-test-config_image-07.jpg\" alt=\"A setting, with change unavailable mouse cursor over toggle.\" \/><\/div><\/li><\/ul><\/li><\/ol><h1>Changing Allow Url\/Apps settings<\/h1><p>To make changes to the <strong>Whitelist<\/strong>:<\/p><ol><li>Enter the <strong>URL<\/strong> you want candidates to be able to access in the <strong>Enter URL to make a Whitelist <\/strong>field and then select the <strong>add button<\/strong>.<br \/><div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_change-test-config_image-11.jpg\" alt=\"Allow Url\/Apps tab, with Enter URL to make a Whitelist field and add button highlighted.\" \/><\/div><\/li><li>The URL displays in the Allowed URLs list.<br \/><div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_change-test-config_image-12.jpg\" alt=\"Allowed URLs list.\" \/><\/div><\/li><li>Select the <strong>x button<\/strong> next to a URL to remove it from the <strong>Allowed URLs<\/strong> list.<br \/><div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_change-test-config_image-13.jpg\" alt=\"Allowed URLs list with x button next to URL highlighted.\" \/><\/div><\/li><\/ol><p>To make changes to the <strong>Allowed Apps<\/strong> list:<\/p><ol><li>Select the <strong>Select an Option<\/strong> drop-down.<br \/><div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_change-test-config_image-14.jpg\" alt=\"Allow Url\/Apps tab with Select an Option drop-down highlighted.\" \/><\/div><\/li><li>Then either:<ul><li>Scroll through the list of apps and select the required option.<br \/><div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_change-test-config_image-15.jpg\" alt=\"Select an Option drop-down with AcroRd32.exe(Windows) highlighted.\" \/><\/div><\/li><li>Filter the list of apps by entering all or part of the required app&#8217;s name and then select the required option from the list.<br \/><div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_change-test-config_image-16.jpg\" alt=\"Select an Option drop-down with text 'acro' entered into seacrh field and option AcroRd32.exe(Windows) highlighted in the filtered list of results.\" \/><\/div><\/li><\/ul><\/li><li>A <strong>Confirmation<\/strong> popup displays. Select <strong>Yes<\/strong> to confirm that you want to add the selected application to the list of allowed apps.<br \/><div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_change-test-config_image-17.jpg\" alt=\"Confirmation popup with Yes button highlighted.\" \/><\/div><\/li><li>The selected app displays in the <strong>Allowed Apps<\/strong> list.<br \/><div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_change-test-config_image-18.jpg\" alt=\"Allowed Apps list.\" \/><\/div><\/li><li>Select the <strong>x button<\/strong> next to an app to remove it from the <strong>Allowed Apps<\/strong> list.<br \/><div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_change-test-config_image-19.jpg\" alt=\"Allowed Apps list with x button next to app highlighted.\" \/><\/div><\/li><\/ol><h1>Changing Student Settings<\/h1><p>To make changes on the <strong>Student Settings<\/strong> tab:<\/p><ol><li>Configure the test settings for a specific candidate by either:<ul><li>Selecting <strong>Edit Configuration<\/strong> next to the required candidate in the list.<br \/><div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_change-test-config_image-20.jpg\" alt=\"Student Settings tab candidate list with Edit Configuration button next to a candidate highlighted.\" \/><\/div><\/li><li>Filtering the candidate list by entering the candidate&#8217;s name in the <strong>search field <\/strong>then selecting the <strong>search button<\/strong>. Then select <strong>Edit Configuration<\/strong> next to the required candidate in the results.<br \/><div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_change-test-config_image-21.jpg\" alt=\"Allowed Apps list with x button next to app highlighted.\" \/><\/div><\/li><\/ul><\/li><li>A popup window displays for the selected student, with three tabs.<ul><li>The <strong>Test Settings<\/strong> and <strong>Allow Url\/Apps<\/strong> tabs work in the same way as these tabs on the main Manage Configurations page. Refer to the instructions above to make changes on these tabs.<\/li><li>The <strong>Special Settings <\/strong>tab allows you to add more time to the proctoring time limit for the selected test and candidate.<\/li><\/ul><div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_change-test-config_image-22.jpg\" alt=\"Special Settings popup for the selected candidate.\" \/><\/div><\/li><li>To add more time to the proctoring time limit for the selected test and candidate:<ol><li>Select the <strong>Special Settings<\/strong> tab.<br \/><div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_change-test-config_image-23.jpg\" alt=\"Special Settings tab button highlighted on the Special Settings popup for the selected candidate.\" \/><\/div><\/li><li>Enter the number of <strong>minutes<\/strong> to extend the Proctortrack proctoring time limit for the candidiate for this test and then select <strong>Add Time<\/strong>.<br \/><div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_change-test-config_image-24.jpg\" alt=\"Special Settings tab on Special Settings popup for the selected candidate. Additional proctoring minutes and Add Time button are highlighted.\" \/><\/div><div class=\"tip-box\"><p><strong>Tip<\/strong><\/p><p>Note this only extends the time limit for the proctoring in Proctortrack. Time also needs to be added to the candidate&#8217;s limit in the Janison Replay Test Player.\u00a0<\/p><\/div><\/li><li>If there is anything you think Proctortrack to the configuration options, you can use the form at the bottom of this popup window to provide feedback. Enter your note text and then select <strong>Save note<\/strong>.<br \/><div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_change-test-config_image-25.jpg\" alt=\"Special Settings tab on Special Settings popup for the selected candidate. 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101.6c9.4 9.4 24.6 9.4 33.9 0l17-17c9.4-9.4 9.4-24.6 0-33.9L273 142.1c-9.4-9.4-24.6-9.4-34 0z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Remote for Instructors Change test configurations Test configurations control what is required, allowed and not allowed during a test. Tip Janison will set the configurations for a test initially, but you can change these if required. Configuration settings are divided into four categories: Identity Verification Settings These settings control the identity and environment scans candidates [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-106","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Change test configurations - Janison Remote for Instructors\/<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/change-test-configurations\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Change test configurations - Janison Remote for Instructors\/\" \/>\n<meta property=\"og:description\" content=\"Remote for Instructors Change test configurations Test configurations control what is required, allowed and not allowed during a test. Tip Janison will set the configurations for a test initially, but you can change these if required. Configuration settings are divided into four categories: Identity Verification Settings These settings control the identity and environment scans candidates [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/change-test-configurations\/\" \/>\n<meta property=\"og:site_name\" content=\"Janison Remote for Instructors\/\" \/>\n<meta property=\"article:modified_time\" content=\"2023-05-29T04:48:23+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_change-test-config_image-06.jpg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/help.janison.com\\\/janison-remote-for-instructors\\\/change-test-configurations\\\/\",\"url\":\"https:\\\/\\\/help.janison.com\\\/janison-remote-for-instructors\\\/change-test-configurations\\\/\",\"name\":\"Change test configurations - Janison Remote for Instructors\\\/\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/help.janison.com\\\/janison-remote-for-instructors\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/help.janison.com\\\/janison-remote-for-instructors\\\/change-test-configurations\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/help.janison.com\\\/janison-remote-for-instructors\\\/change-test-configurations\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/help.janison.com\\\/wp-content\\\/uploads\\\/sites\\\/5\\\/2023\\\/04\\\/01-instructor-info\\\/inst_change-test-config_image-06.jpg\",\"datePublished\":\"2023-04-11T00:25:47+00:00\",\"dateModified\":\"2023-05-29T04:48:23+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/help.janison.com\\\/janison-remote-for-instructors\\\/change-test-configurations\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/help.janison.com\\\/janison-remote-for-instructors\\\/change-test-configurations\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/help.janison.com\\\/janison-remote-for-instructors\\\/change-test-configurations\\\/#primaryimage\",\"url\":\"https:\\\/\\\/help.janison.com\\\/wp-content\\\/uploads\\\/sites\\\/5\\\/2023\\\/04\\\/01-instructor-info\\\/inst_change-test-config_image-06.jpg\",\"contentUrl\":\"https:\\\/\\\/help.janison.com\\\/wp-content\\\/uploads\\\/sites\\\/5\\\/2023\\\/04\\\/01-instructor-info\\\/inst_change-test-config_image-06.jpg\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/help.janison.com\\\/janison-remote-for-instructors\\\/change-test-configurations\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/help.janison.com\\\/janison-remote-for-instructors\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Change test configurations\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/help.janison.com\\\/janison-remote-for-instructors\\\/#website\",\"url\":\"https:\\\/\\\/help.janison.com\\\/janison-remote-for-instructors\\\/\",\"name\":\"Janison Remote for Instructors\\\/\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/help.janison.com\\\/janison-remote-for-instructors\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Change test configurations - Janison Remote for Instructors\/","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/help.janison.com\/janison-remote-for-instructors\/change-test-configurations\/","og_locale":"en_US","og_type":"article","og_title":"Change test configurations - Janison Remote for Instructors\/","og_description":"Remote for Instructors Change test configurations Test configurations control what is required, allowed and not allowed during a test. Tip Janison will set the configurations for a test initially, but you can change these if required. Configuration settings are divided into four categories: Identity Verification Settings These settings control the identity and environment scans candidates [&hellip;]","og_url":"https:\/\/help.janison.com\/janison-remote-for-instructors\/change-test-configurations\/","og_site_name":"Janison Remote for Instructors\/","article_modified_time":"2023-05-29T04:48:23+00:00","og_image":[{"url":"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_change-test-config_image-06.jpg","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/help.janison.com\/janison-remote-for-instructors\/change-test-configurations\/","url":"https:\/\/help.janison.com\/janison-remote-for-instructors\/change-test-configurations\/","name":"Change test configurations - Janison Remote for 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dashboard"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"105\" class=\"elementor elementor-105\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-53ba37be e-con-full e-flex e-con e-parent\" data-id=\"53ba37be\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-6c1bc553 e-con-full e-flex e-con e-child\" data-id=\"6c1bc553\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-90d0b97 elementor-widget elementor-widget-global elementor-global-118 elementor-widget-text-editor\" data-id=\"90d0b97\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Remote for Instructors<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6b1fe7c elementor-nav-menu__align-start elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-global elementor-global-149 elementor-widget-nav-menu\" data-id=\"6b1fe7c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;fas fa-caret-down&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-none\">\n\t\t\t\t<ul id=\"menu-1-6b1fe7c\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-home menu-item-112\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/\" class=\"elementor-item\">Introduction<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-116\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/instructor-dashboard\/\" class=\"elementor-item\">Instructor dashboard<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-127\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/changing-the-active-test\/\" class=\"elementor-item\">Changing the active test<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-129\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/view-a-list-of-candidates\/\" class=\"elementor-item\">View a list of candidates<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-114\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/add-and-remove-instructors\/\" class=\"elementor-item\">Add and remove instructors<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-115\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/change-test-configurations\/\" class=\"elementor-item\">Change test configurations<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-133\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/reports\/\" class=\"elementor-item\">Reports<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-136\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/review-candidate-scans-and-videos\/\" class=\"elementor-item\">Review candidate scans and videos<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-138\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/notifications\/\" class=\"elementor-item\">Notifications<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-140\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/reconcile-offline-tests-in-janison-insights\/\" class=\"elementor-item\">Reconcile offline tests in Janison Insights<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-117\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/frequently-asked-questions\/\" class=\"elementor-item\">FAQ<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-142\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/contact-support\/\" class=\"elementor-item\">Contact support<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<svg aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open e-font-icon-svg e-eicon-menu-bar\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M104 333H896C929 333 958 304 958 271S929 208 896 208H104C71 208 42 237 42 271S71 333 104 333ZM104 583H896C929 583 958 554 958 521S929 458 896 458H104C71 458 42 487 42 521S71 583 104 583ZM104 833H896C929 833 958 804 958 771S929 708 896 708H104C71 708 42 737 42 771S71 833 104 833Z\"><\/path><\/svg><svg aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close e-font-icon-svg e-eicon-close\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M742 167L500 408 258 167C246 154 233 150 217 150 196 150 179 158 167 167 154 179 150 196 150 212 150 229 154 242 171 254L408 500 167 742C138 771 138 800 167 829 196 858 225 858 254 829L496 587 738 829C750 842 767 846 783 846 800 846 817 842 829 829 842 817 846 804 846 783 846 767 842 750 829 737L588 500 833 258C863 229 863 200 833 171 804 137 775 137 742 167Z\"><\/path><\/svg>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-6b1fe7c\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-home menu-item-112\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/\" class=\"elementor-item\" tabindex=\"-1\">Introduction<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-116\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/instructor-dashboard\/\" class=\"elementor-item\" tabindex=\"-1\">Instructor dashboard<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-127\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/changing-the-active-test\/\" class=\"elementor-item\" tabindex=\"-1\">Changing the active test<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-129\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/view-a-list-of-candidates\/\" class=\"elementor-item\" tabindex=\"-1\">View a list of candidates<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-114\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/add-and-remove-instructors\/\" class=\"elementor-item\" tabindex=\"-1\">Add and remove instructors<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-115\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/change-test-configurations\/\" class=\"elementor-item\" tabindex=\"-1\">Change test configurations<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-133\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/reports\/\" class=\"elementor-item\" tabindex=\"-1\">Reports<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-136\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/review-candidate-scans-and-videos\/\" class=\"elementor-item\" tabindex=\"-1\">Review candidate scans and videos<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-138\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/notifications\/\" class=\"elementor-item\" tabindex=\"-1\">Notifications<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-140\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/reconcile-offline-tests-in-janison-insights\/\" class=\"elementor-item\" tabindex=\"-1\">Reconcile offline tests in Janison Insights<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-117\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/frequently-asked-questions\/\" class=\"elementor-item\" tabindex=\"-1\">FAQ<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-142\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/contact-support\/\" class=\"elementor-item\" tabindex=\"-1\">Contact support<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-59fa2a94 e-con-full e-flex e-con e-child\" data-id=\"59fa2a94\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-53cf44be elementor-widget elementor-widget-text-editor\" data-id=\"53cf44be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Your instructor dashboard displays when you log in to the Proctortrack website. The dashboard is used to navigate to the main sections and tasks in Proctortrack. This includes the important task of reviewing scans candidate have completed for identity verification and reviewing proctoring videos. For more on this process, refer to the Reviewing candidate scans and videos page.<\/p><h2 data-remapped=\"1\">Proctortrack instructor dashboard features<\/h2><table class=\"default-table\"><tbody><tr><th>#<\/th><th>Item<\/th><th>Description<\/th><\/tr><tr><td>A<\/td><td>Account drop-down<\/td><td>Select the <strong>Account<\/strong> drop-down to change your password or log out.<\/td><\/tr><tr><td>B<\/td><td>Dashboard breadcrumb<\/td><td>On all other Proctortrack pages, select the <strong>Dashboard<\/strong> breadbcrumb link to return to the instructor dashboard.<\/td><\/tr><tr><td>C<\/td><td>Active test name<\/td><td>The name of the active test is shown at the top of the dashboard. Any editing or reviewing tasks will be performed on the active test. Refer to the Changing the active test page for more information.<\/td><\/tr><tr><td>D<\/td><td>CHANGE TEST button<\/td><td>If you are the instructor for more than one test, selecting the <strong>CHANGE TEST<\/strong> button will take you to the page where you can switch between tests. This then allows you to perform edit or review tasks on the selected test.<p>Note that changing the test will change the context for the <strong>EDIT<\/strong> and <strong>REVIEW<\/strong> drop-down menus on the dashboard, as these menus relate to the active test. However, the <strong>Test Progress Overview <\/strong>and <strong>View Reports<\/strong> sections won&#8217;t change as they provide an overview of all your tests.<\/p><p>Refer to the Changing the active test page for more information.<\/p><\/td><\/tr><tr><td>E<\/td><td>EDIT drop-down<\/td><td>Allows you to select an edit task, such as:<ul><li>Creating a new test<\/li><li>Editing the active test, including the test&#8217;s guidelines<\/li><li>Adding or viewing instructors<\/li><\/ul><p>Generally Janison will manage the tests and the candidates. You may need to add instructors and\/or adjust the guidelines that control what is allowed and not allowed for a test.<\/p><\/td><\/tr><tr><td>F<\/td><td>REVIEW drop-down<\/td><td>Allows you to select a report to view. Refer to the <strong>Reports<\/strong> page for more information.<\/td><\/tr><tr><td>G<\/td><td>NOTIFICATIONS drop-down<\/td><td>Allows you to open your notifications feed.<\/td><\/tr><tr><td>H<\/td><td>ALL TEST TAKERS SUMMARY<\/td><td>A summary of all test takers who have taken and not taken their test.<\/td><\/tr><tr><td>I<\/td><td>ALL COMPLETED TESTS SUMMARY<\/td><td>A summary of the number of tests that have been completed. This tile also shows you the number of tests that require your attention, such as if a candidate onboarding or verification scans have failed.<\/td><\/tr><tr><td>J<\/td><td>Test list tabs<\/td><td>Select the required tab to view a list of current, past and archived tests.<\/td><\/tr><tr><td>K<\/td><td>Test name<\/td><td>Select a test name in the list to go the test&#8217;s page, where you can:<ul><li>View a summary of the candidates who have registered, started and completed the test<\/li><li>Review scans completed by candidates as part of onboarding or for verification at the start of a main event test<\/li><\/ul><p>Refer to the Reviewing candidate scans and videos page for more information.<\/p><\/td><\/tr><tr><td>L<\/td><td>View details button<\/td><td>Select the <strong>View details<\/strong> button next to a test to view a summary of the test&#8217;s students and completions.<\/td><\/tr><tr><td>M<\/td><td>Proctortrack live chat button<\/td><td>This button allows you to open a live chat session with Proctortrack support. Refer to the Contacting support page for more details.<\/td><\/tr><\/tbody><\/table><div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-instructor-info\/inst_dash_image-01.jpg\" alt=\"Instructor dashboard in Proctortrack.\" \/><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4f4d322b e-con-full e-flex e-con e-child\" data-id=\"4f4d322b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9b24e7f elementor-toc--minimized-on-tablet elementor-widget elementor-widget-global elementor-global-159 elementor-widget-table-of-contents\" data-id=\"9b24e7f\" data-element_type=\"widget\" data-e-type=\"widget\" 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The dashboard is used to navigate to the main sections and tasks in Proctortrack. This includes the important task of reviewing scans candidate have completed for identity verification and reviewing proctoring videos. For more on this process, refer to the [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-105","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Instructor dashboard - Janison Remote for Instructors\/<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/help.janison.com\/janison-remote-for-instructors\/instructor-dashboard\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Instructor dashboard - Janison Remote for Instructors\/\" \/>\n<meta property=\"og:description\" content=\"Remote for Instructors Your instructor dashboard displays when you log in to the Proctortrack website. 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