[{"id":252,"date":"2023-05-17T01:01:43","date_gmt":"2023-05-17T01:01:43","guid":{"rendered":"https:\/\/janisonhel1dev.wpengine.com\/janison-remote-for-test-takers\/?page_id=252"},"modified":"2024-02-14T02:02:36","modified_gmt":"2024-02-14T02:02:36","slug":"additional-steps-for-mac-users","status":"publish","type":"page","link":"https:\/\/help.janison.com\/janison-remote-for-test-takers\/additional-steps-for-mac-users\/","title":{"rendered":"Additional steps for Mac users"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"252\" class=\"elementor elementor-252\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-38b2dbb6 e-con-full e-flex e-con e-parent\" data-id=\"38b2dbb6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-6cafbfe2 e-con-full e-flex e-con e-child\" data-id=\"6cafbfe2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6f94e285 elementor-widget elementor-widget-global elementor-global-77 elementor-widget-text-editor\" data-id=\"6f94e285\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Remote for test-takers<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ac6e244 elementor-nav-menu__align-start elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-global elementor-global-84 elementor-widget-nav-menu\" data-id=\"6ac6e244\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;sticky&quot;:&quot;top&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;fas fa-caret-down&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;,&quot;sticky_on&quot;:[&quot;widescreen&quot;,&quot;desktop&quot;,&quot;laptop&quot;,&quot;tablet&quot;,&quot;mobile&quot;],&quot;sticky_offset&quot;:0,&quot;sticky_effects_offset&quot;:0,&quot;sticky_anchor_link_offset&quot;:0}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-none\">\n\t\t\t\t<ul id=\"menu-1-6ac6e244\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-home menu-item-74\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/\" class=\"elementor-item\">Introduction<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-233\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/prepare-for-test-day\/\" class=\"elementor-item\">Prepare for test day<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-256\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/additional-steps-for-mac-users\/\" class=\"elementor-item\">Additional steps for Mac users<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-149\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/behaviour-and-environment-guidelines\/\" class=\"elementor-item\">Behaviour and environment guidelines<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-98\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/test-day\/\" class=\"elementor-item\">Test day<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-100\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/test-player\/\" class=\"elementor-item\">Test player<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-102\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/getting-help\/\" class=\"elementor-item\">Getting help<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-104\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/frequently-asked-questions\/\" class=\"elementor-item\">FAQ<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<svg aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open e-font-icon-svg e-eicon-menu-bar\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M104 333H896C929 333 958 304 958 271S929 208 896 208H104C71 208 42 237 42 271S71 333 104 333ZM104 583H896C929 583 958 554 958 521S929 458 896 458H104C71 458 42 487 42 521S71 583 104 583ZM104 833H896C929 833 958 804 958 771S929 708 896 708H104C71 708 42 737 42 771S71 833 104 833Z\"><\/path><\/svg><svg aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close e-font-icon-svg e-eicon-close\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M742 167L500 408 258 167C246 154 233 150 217 150 196 150 179 158 167 167 154 179 150 196 150 212 150 229 154 242 171 254L408 500 167 742C138 771 138 800 167 829 196 858 225 858 254 829L496 587 738 829C750 842 767 846 783 846 800 846 817 842 829 829 842 817 846 804 846 783 846 767 842 750 829 737L588 500 833 258C863 229 863 200 833 171 804 137 775 137 742 167Z\"><\/path><\/svg>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-6ac6e244\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-home menu-item-74\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/\" class=\"elementor-item\" tabindex=\"-1\">Introduction<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-233\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/prepare-for-test-day\/\" class=\"elementor-item\" tabindex=\"-1\">Prepare for test day<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-256\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/additional-steps-for-mac-users\/\" class=\"elementor-item\" tabindex=\"-1\">Additional steps for Mac users<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-149\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/behaviour-and-environment-guidelines\/\" class=\"elementor-item\" tabindex=\"-1\">Behaviour and environment guidelines<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-98\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/test-day\/\" class=\"elementor-item\" tabindex=\"-1\">Test day<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-100\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/test-player\/\" class=\"elementor-item\" tabindex=\"-1\">Test player<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-102\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/getting-help\/\" class=\"elementor-item\" tabindex=\"-1\">Getting help<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-104\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/frequently-asked-questions\/\" class=\"elementor-item\" tabindex=\"-1\">FAQ<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-20eea72 e-con-full e-flex e-con e-child\" data-id=\"20eea72\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-71676ae0 elementor-widget elementor-widget-text-editor\" data-id=\"71676ae0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1>Additional steps for Mac users<\/h1><p id=\"additional-settings-MacOS\">If you are using a Mac, there are additional steps you may need to take to install and run Proctortrack.<\/p><p>If a <b>&#8216;malicious software&#8217;<\/b> notification displays:<\/p><ol><li>Select <strong>OK<\/strong> on the notification.<\/li><\/ol><div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-student-info\/malicious software-popup.png\" alt=\"MacOS notification when first running Proctortrack.\" \/><\/div><ol start=\"2\"><li>Then use one of the following methods to open Proctortrack:<\/li><\/ol><p><strong>Option 1<\/strong> Move the Proctortrack application to \/Applications and open it from there:<\/p><ol><li>Go to your &#8216;Downloads&#8217; folder, locate the Proctortrack application and drag it to \/Applications to complete the installation.<\/li><li>Right-click the Proctortrack application and select <strong>Open<\/strong>.<\/li><\/ol><p><strong>Option 2<\/strong> Use the &#8216;Open file anyway&#8217; option in the Downloads folder<\/p><ol><li>Locate the Proctortrack application in the Downloads folder.<\/li><li>Right-click the Proctortrack application and select <strong>Open<\/strong>.<\/li><li>A &#8216;malicious software&#8217; notification displays, with an option to open the file anyway. Select this option to launch Proctortrack.<\/li><\/ol><p><strong>Option 3<\/strong> Use the &#8216;Open file anyway&#8217; option in System Preferences<\/p><ol><li>Go to <strong>System Preferences<\/strong> and then open <strong>Security &amp; Privacy<\/strong>.<\/li><li>On the <strong>General<\/strong> tab, select <strong>Open Anyway<\/strong>.<\/li><\/ol><div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-student-info\/01_preparation-steps_image-11.png\" alt=\"Security &amp; Privacy screen, General Tab. Open Anyway button is highlighted.\" \/><\/div><h2>Enable privacy permissions<\/h2><p>When you open Proctortrack, it may prompt you to enable settings on your Mac to allow\u00a0 Proctortrack to monitor and record your test session.<\/p><div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-student-info\/01_preparation-steps_image-12.png\" alt=\"Security &amp; Privacy screen, Privacy Tab. In the Screen Recording list, the Proctortrack checkbox is selected.\" \/><\/div><p>To enable the settings:<\/p><ol><li>Go to <strong>System Preferences<\/strong> and then open <strong>Security &amp; Privacy<\/strong>.<\/li><li>Select the <strong>Privacy<\/strong> tab.<\/li><li>Select the <strong>Proctortrack checkbox<\/strong> in the list of allowed apps for each of the settings requested by Proctortrack: Screen recording, camera, microphone, keyboard, full disk, and input monitoring.<\/li><li>Note that if a setting requires a restart of Proctortrack before it takes effect, a popup will display. Select <strong>Later<\/strong> on this popup.<\/li><\/ol><div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-student-info\/01_preparation-steps_image-13.png\" alt=\"Security &amp; Privacy screen, Privacy Tab. In the Screen Recording list, the Proctortrack checkbox is selected.\" \/><\/div><ol start=\"5\"><li>Continue adjusting all the required settings, then close and reopen Proctortrack.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1033ee88 e-con-full e-flex e-con e-child\" data-id=\"1033ee88\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-595664a6 elementor-toc--minimized-on-tablet elementor-widget elementor-widget-global elementor-global-69 elementor-widget-table-of-contents\" data-id=\"595664a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;headings_by_tags&quot;:[&quot;h1&quot;,&quot;h2&quot;,&quot;h3&quot;,&quot;h4&quot;,&quot;h5&quot;],&quot;exclude_headings_by_selector&quot;:[],&quot;sticky&quot;:&quot;top&quot;,&quot;collapse_subitems&quot;:&quot;yes&quot;,&quot;no_headings_message&quot;:&quot;No headings 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101.6c9.4 9.4 24.6 9.4 33.9 0l17-17c9.4-9.4 9.4-24.6 0-33.9L273 142.1c-9.4-9.4-24.6-9.4-34 0z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>If you are using a Mac, there are additional steps you may need to take to install and run Proctortrack.<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-252","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Additional steps for Mac users - Janison Remote for test-takers<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link 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and environment guidelines"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"148\" class=\"elementor elementor-148\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1dd0cd59 e-con-full e-flex e-con e-parent\" data-id=\"1dd0cd59\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-369a0075 e-con-full e-flex e-con e-parent\" data-id=\"369a0075\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b05d892 elementor-widget elementor-widget-global elementor-global-77 elementor-widget-text-editor\" data-id=\"b05d892\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Remote for test-takers<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f6929ff elementor-nav-menu__align-start elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-global elementor-global-84 elementor-widget-nav-menu\" data-id=\"f6929ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;sticky&quot;:&quot;top&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;fas fa-caret-down&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;,&quot;sticky_on&quot;:[&quot;widescreen&quot;,&quot;desktop&quot;,&quot;laptop&quot;,&quot;tablet&quot;,&quot;mobile&quot;],&quot;sticky_offset&quot;:0,&quot;sticky_effects_offset&quot;:0,&quot;sticky_anchor_link_offset&quot;:0}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-none\">\n\t\t\t\t<ul id=\"menu-1-f6929ff\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-home menu-item-74\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/\" class=\"elementor-item\">Introduction<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-233\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/prepare-for-test-day\/\" class=\"elementor-item\">Prepare for test day<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-256\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/additional-steps-for-mac-users\/\" class=\"elementor-item\">Additional steps for Mac users<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-149\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/behaviour-and-environment-guidelines\/\" class=\"elementor-item\">Behaviour and environment guidelines<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-98\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/test-day\/\" class=\"elementor-item\">Test day<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-100\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/test-player\/\" class=\"elementor-item\">Test player<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-102\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/getting-help\/\" class=\"elementor-item\">Getting help<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-104\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/frequently-asked-questions\/\" class=\"elementor-item\">FAQ<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<svg aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open e-font-icon-svg e-eicon-menu-bar\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M104 333H896C929 333 958 304 958 271S929 208 896 208H104C71 208 42 237 42 271S71 333 104 333ZM104 583H896C929 583 958 554 958 521S929 458 896 458H104C71 458 42 487 42 521S71 583 104 583ZM104 833H896C929 833 958 804 958 771S929 708 896 708H104C71 708 42 737 42 771S71 833 104 833Z\"><\/path><\/svg><svg aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close e-font-icon-svg e-eicon-close\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M742 167L500 408 258 167C246 154 233 150 217 150 196 150 179 158 167 167 154 179 150 196 150 212 150 229 154 242 171 254L408 500 167 742C138 771 138 800 167 829 196 858 225 858 254 829L496 587 738 829C750 842 767 846 783 846 800 846 817 842 829 829 842 817 846 804 846 783 846 767 842 750 829 737L588 500 833 258C863 229 863 200 833 171 804 137 775 137 742 167Z\"><\/path><\/svg>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-f6929ff\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-home menu-item-74\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/\" class=\"elementor-item\" tabindex=\"-1\">Introduction<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-233\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/prepare-for-test-day\/\" class=\"elementor-item\" tabindex=\"-1\">Prepare for test day<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-256\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/additional-steps-for-mac-users\/\" class=\"elementor-item\" tabindex=\"-1\">Additional steps for Mac users<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-149\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/behaviour-and-environment-guidelines\/\" class=\"elementor-item\" tabindex=\"-1\">Behaviour and environment guidelines<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-98\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/test-day\/\" class=\"elementor-item\" tabindex=\"-1\">Test day<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-100\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/test-player\/\" class=\"elementor-item\" tabindex=\"-1\">Test player<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-102\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/getting-help\/\" class=\"elementor-item\" tabindex=\"-1\">Getting help<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-104\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/frequently-asked-questions\/\" class=\"elementor-item\" tabindex=\"-1\">FAQ<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3bfd846a e-con-full e-flex e-con e-parent\" data-id=\"3bfd846a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-79a215e e-con-full e-flex e-con e-parent\" data-id=\"79a215e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2b36543a elementor-widget elementor-widget-text-editor\" data-id=\"2b36543a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1>Behaviour and environment guidelines<\/h1><p>Your behaviour and the environment around you will be monitored while taking a test to make sure the required conditions are met. Use the following guidelines to help you understand the requirements and prepare for your test.<\/p><h2 data-remapped=\"1\">Your expected behaviour<\/h2><p>During your test, sit directly in front of your computer screen and ensure you are always clearly visible.<\/p><h2 data-remapped=\"1\">Behaviours that are not permitted<\/h2><p>Actions and behaviours not permitted during your test are:<\/p><ul><li>Answering or checking your phone<\/li><li>Allowing another person to enter your test space<\/li><li>Looking away from your computer screen for an extended period of time<\/li><\/ul><p>The <a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/behaviour-and-environment-guidelines\/#behaviour-guidelines-video\">video below<\/a> provides a demonstration of the behaviour guidelines.<\/p><h2>Environment guidelines<\/h2><p>Use the following guidelines to make sure you set up your test environment to ensure the required conditions are met.<\/p><ul><li><strong>Use a private testing area<\/strong><br \/>Sit upright in an area where other people won&#8217;t talk and cannot pass behind you.<\/li><li><strong>Turn off all noise-making devices<\/strong><br \/>Mobile phones set to vibrate emit detectable sound and any sound from a mobile device could be flagged to your instructor.<\/li><li><strong>Ensure your face is clearly visible<\/strong><br \/>Hair, sunglasses, hats or anything that covers your face can cause test to be flagged to your instructor. Eye glasses are accepted.<\/li><li><strong>Close irrelevant tabs and windows<\/strong><br \/>The only tabs and windows open during the session should be those required for the completion of the test. Screenshots will be taken of suspicious activity and shown to your instructor.<\/li><li><strong>Sit directly in front of your webcam<\/strong><br \/>Make sure to stay in the middle of the webcam&#8217;s view. Leaving the frame or looking away from the test could be flagged to your instructor.<\/li><li><strong>Create the proper lighting<\/strong><br \/>Sit in a consistently well-lit room with as plain a background as possible.<\/li><li><strong>Only one keyboard, mouse, and monitor<\/strong><br \/>Multiple hardware devices connected to your computer can result in a policy violation. Take time to setup your workstation accordingly.<\/li><li><b>Food or drinks may not be allowed<\/b><br \/><span class=\"ui-provider ha b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak\" dir=\"ltr\">Check with your testing institution as it may allow this, if not, e<\/span>ating or drinking during the assessment may result in disqualification.<\/li><li><strong>Personal items not allowed<\/strong><br \/>Sunglasses, keys, wallets, mobile devices and other items not necessary for testing are not allowed.<\/li><\/ul><p>The <a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/behaviour-and-environment-guidelines\/#test-environment-guidelines-video\">video below<\/a> provides a guide to setting up your test environment.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<nav class=\"elementor-element elementor-element-1aa31d3 e-flex e-con-boxed e-con e-parent\" data-id=\"1aa31d3\" data-element_type=\"container\" data-e-type=\"container\" id=\"behaviour-guidelines-video\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ff20ad3 e-flex e-con-boxed e-con e-parent\" data-id=\"ff20ad3\" data-element_type=\"container\" data-e-type=\"container\" id=\"behaviour-guidelines-video\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-decd651 elementor-widget elementor-widget-video\" data-id=\"decd651\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/embed\\\/iIkjcWhaVwk&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a63e90a elementor-widget elementor-widget-text-editor\" data-id=\"a63e90a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>This video demonstrates your behaviour guidelines.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6c8baf4 e-flex e-con-boxed e-con e-parent\" data-id=\"6c8baf4\" data-element_type=\"container\" data-e-type=\"container\" id=\"test-environment-guidelines-video\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a3f446c elementor-widget elementor-widget-video\" data-id=\"a3f446c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/embed\\\/Jh_4xRdbSO8&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d5e006 elementor-widget elementor-widget-text-editor\" data-id=\"4d5e006\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>This video demonstrates your test environment guidelines.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/nav>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7f6d1569 e-con-full e-flex e-con e-parent\" data-id=\"7f6d1569\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3eb635a elementor-toc--minimized-on-tablet elementor-widget elementor-widget-global elementor-global-69 elementor-widget-table-of-contents\" data-id=\"3eb635a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;headings_by_tags&quot;:[&quot;h1&quot;,&quot;h2&quot;,&quot;h3&quot;,&quot;h4&quot;,&quot;h5&quot;],&quot;exclude_headings_by_selector&quot;:[],&quot;sticky&quot;:&quot;top&quot;,&quot;collapse_subitems&quot;:&quot;yes&quot;,&quot;no_headings_message&quot;:&quot;No headings were found on this page.&quot;,&quot;marker_view&quot;:&quot;numbers&quot;,&quot;minimize_box&quot;:&quot;yes&quot;,&quot;minimized_on&quot;:&quot;tablet&quot;,&quot;hierarchical_view&quot;:&quot;yes&quot;,&quot;min_height&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_laptop&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;sticky_on&quot;:[&quot;widescreen&quot;,&quot;desktop&quot;,&quot;laptop&quot;,&quot;tablet&quot;,&quot;mobile&quot;],&quot;sticky_offset&quot;:0,&quot;sticky_effects_offset&quot;:0,&quot;sticky_anchor_link_offset&quot;:0}\" data-widget_type=\"table-of-contents.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-toc__header\">\n\t\t\t\t\t\t<h2 class=\"elementor-toc__header-title\">\n\t\t\t\tTopics on this page\t\t\t<\/h2>\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--expand\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__3eb635a\" aria-expanded=\"true\" aria-label=\"Open table of contents\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div>\n\t\t\t\t<div class=\"elementor-toc__toggle-button 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data-e-type=\"widget\" data-settings=\"{&quot;sticky&quot;:&quot;bottom&quot;,&quot;sticky_on&quot;:[&quot;widescreen&quot;,&quot;desktop&quot;,&quot;laptop&quot;,&quot;tablet&quot;,&quot;mobile&quot;],&quot;sticky_offset&quot;:0,&quot;sticky_effects_offset&quot;:0,&quot;sticky_anchor_link_offset&quot;:0}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-xs\" href=\"#top\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-circle-up\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M8 256C8 119 119 8 256 8s248 111 248 248-111 248-248 248S8 393 8 256zm231-113.9L103.5 277.6c-9.4 9.4-9.4 24.6 0 33.9l17 17c9.4 9.4 24.6 9.4 33.9 0L256 226.9l101.6 101.6c9.4 9.4 24.6 9.4 33.9 0l17-17c9.4-9.4 9.4-24.6 0-33.9L273 142.1c-9.4-9.4-24.6-9.4-34 0z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Remote for test-takers Behaviour and environment guidelines Your behaviour and the environment around you will be monitored while taking a test to make sure the required conditions are met. Use the following guidelines to help you understand the requirements and prepare for your test. Your expected behaviour During your test, sit directly in front of [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-148","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Behaviour and environment guidelines - Janison Remote for test-takers<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/behaviour-and-environment-guidelines\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Behaviour and environment guidelines - Janison Remote for test-takers\" \/>\n<meta property=\"og:description\" content=\"Remote for test-takers Behaviour and environment guidelines Your behaviour and the environment around you will be monitored while taking a test to make sure the required conditions are met. Use the following guidelines to help you understand the requirements and prepare for your test. Your expected behaviour During your test, sit directly in front of [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/behaviour-and-environment-guidelines\/\" \/>\n<meta property=\"og:site_name\" content=\"Janison Remote for test-takers\" \/>\n<meta property=\"article:modified_time\" content=\"2023-06-08T03:31:35+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/help.janison.com\\\/janison-remote-for-test-takers\\\/behaviour-and-environment-guidelines\\\/\",\"url\":\"https:\\\/\\\/help.janison.com\\\/janison-remote-for-test-takers\\\/behaviour-and-environment-guidelines\\\/\",\"name\":\"Behaviour and environment guidelines - Janison Remote for test-takers\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/help.janison.com\\\/janison-remote-for-test-takers\\\/#website\"},\"datePublished\":\"2023-04-28T00:25:31+00:00\",\"dateModified\":\"2023-06-08T03:31:35+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/help.janison.com\\\/janison-remote-for-test-takers\\\/behaviour-and-environment-guidelines\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/help.janison.com\\\/janison-remote-for-test-takers\\\/behaviour-and-environment-guidelines\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/help.janison.com\\\/janison-remote-for-test-takers\\\/behaviour-and-environment-guidelines\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/help.janison.com\\\/janison-remote-for-test-takers\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Behaviour and environment guidelines\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/help.janison.com\\\/janison-remote-for-test-takers\\\/#website\",\"url\":\"https:\\\/\\\/help.janison.com\\\/janison-remote-for-test-takers\\\/\",\"name\":\"Janison Remote for test-takers\",\"description\":\"Janison Remote for test-takers\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/help.janison.com\\\/janison-remote-for-test-takers\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Behaviour and environment guidelines - Janison Remote for test-takers","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/help.janison.com\/janison-remote-for-test-takers\/behaviour-and-environment-guidelines\/","og_locale":"en_US","og_type":"article","og_title":"Behaviour and environment guidelines - Janison Remote for test-takers","og_description":"Remote for test-takers Behaviour and environment guidelines Your behaviour and the environment around you will be monitored while taking a test to make sure the required conditions are met. Use the following guidelines to help you understand the requirements and prepare for your test. Your expected behaviour During your test, sit directly in front of [&hellip;]","og_url":"https:\/\/help.janison.com\/janison-remote-for-test-takers\/behaviour-and-environment-guidelines\/","og_site_name":"Janison Remote for test-takers","article_modified_time":"2023-06-08T03:31:35+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/help.janison.com\/janison-remote-for-test-takers\/behaviour-and-environment-guidelines\/","url":"https:\/\/help.janison.com\/janison-remote-for-test-takers\/behaviour-and-environment-guidelines\/","name":"Behaviour and environment guidelines - Janison Remote for 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asked questions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"103\" class=\"elementor elementor-103\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-36f729bd e-con-full e-flex e-con e-parent\" data-id=\"36f729bd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-1496e6dc e-con-full e-flex e-con e-parent\" data-id=\"1496e6dc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2c818df elementor-widget elementor-widget-global elementor-global-77 elementor-widget-text-editor\" data-id=\"2c818df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Remote for test-takers<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d9afda7 elementor-nav-menu__align-start elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-global elementor-global-84 elementor-widget-nav-menu\" data-id=\"d9afda7\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;sticky&quot;:&quot;top&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;fas fa-caret-down&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;,&quot;sticky_on&quot;:[&quot;widescreen&quot;,&quot;desktop&quot;,&quot;laptop&quot;,&quot;tablet&quot;,&quot;mobile&quot;],&quot;sticky_offset&quot;:0,&quot;sticky_effects_offset&quot;:0,&quot;sticky_anchor_link_offset&quot;:0}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-none\">\n\t\t\t\t<ul id=\"menu-1-d9afda7\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-home menu-item-74\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/\" class=\"elementor-item\">Introduction<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-233\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/prepare-for-test-day\/\" class=\"elementor-item\">Prepare for test day<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-256\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/additional-steps-for-mac-users\/\" class=\"elementor-item\">Additional steps for Mac users<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-149\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/behaviour-and-environment-guidelines\/\" class=\"elementor-item\">Behaviour and environment guidelines<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-98\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/test-day\/\" class=\"elementor-item\">Test day<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-100\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/test-player\/\" class=\"elementor-item\">Test player<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-102\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/getting-help\/\" class=\"elementor-item\">Getting help<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-104\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/frequently-asked-questions\/\" class=\"elementor-item\">FAQ<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<svg aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open e-font-icon-svg e-eicon-menu-bar\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M104 333H896C929 333 958 304 958 271S929 208 896 208H104C71 208 42 237 42 271S71 333 104 333ZM104 583H896C929 583 958 554 958 521S929 458 896 458H104C71 458 42 487 42 521S71 583 104 583ZM104 833H896C929 833 958 804 958 771S929 708 896 708H104C71 708 42 737 42 771S71 833 104 833Z\"><\/path><\/svg><svg aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close e-font-icon-svg e-eicon-close\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M742 167L500 408 258 167C246 154 233 150 217 150 196 150 179 158 167 167 154 179 150 196 150 212 150 229 154 242 171 254L408 500 167 742C138 771 138 800 167 829 196 858 225 858 254 829L496 587 738 829C750 842 767 846 783 846 800 846 817 842 829 829 842 817 846 804 846 783 846 767 842 750 829 737L588 500 833 258C863 229 863 200 833 171 804 137 775 137 742 167Z\"><\/path><\/svg>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-d9afda7\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-home menu-item-74\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/\" class=\"elementor-item\" tabindex=\"-1\">Introduction<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-233\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/prepare-for-test-day\/\" class=\"elementor-item\" tabindex=\"-1\">Prepare for test day<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-256\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/additional-steps-for-mac-users\/\" class=\"elementor-item\" tabindex=\"-1\">Additional steps for Mac users<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-149\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/behaviour-and-environment-guidelines\/\" class=\"elementor-item\" tabindex=\"-1\">Behaviour and environment guidelines<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-98\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/test-day\/\" class=\"elementor-item\" tabindex=\"-1\">Test day<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-100\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/test-player\/\" class=\"elementor-item\" tabindex=\"-1\">Test player<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-102\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/getting-help\/\" class=\"elementor-item\" tabindex=\"-1\">Getting help<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-104\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/frequently-asked-questions\/\" class=\"elementor-item\" tabindex=\"-1\">FAQ<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2dde7e2b e-con-full e-flex e-con e-parent\" data-id=\"2dde7e2b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7653fd19 elementor-widget elementor-widget-text-editor\" data-id=\"7653fd19\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1>Frequently asked questions<\/h1><p>If you are experiencing an issue with Janison Remote, you may find the solution in the answers to the following frequently asked questions (FAQs). If you can&#8217;t find the information you need, or the issue is still happening, refer to the <a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/getting-help\/\">Getting help<\/a> page for details on contacting support.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f26a91 elementor-widget elementor-widget-accordion\" data-id=\"1f26a91\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3261\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-3261\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">I haven't received an email with my login details, what should I do?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3261\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-3261\">Check the Junk, Spam and Promotions folders in your email.\n\nIf your email address has changed since registration or if you still can&#8217;t find an email, contact your institution&#8217;s helpdesk.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3262\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-3262\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Why aren't my Proctortrack username and password working?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3262\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-3262\"><h2 data-remapped=\"1\">Accessing the Proctortrack site<\/h2>\nMake sure to use only the links provided in the emails from your institution to access the Proctortrack site. These links connect you to the right site that will recognise your login details.\n<h2 data-remapped=\"1\">Logging in for the first time<\/h2>\nWhen you log in to Proctortrack for the first time:\n<ul>\n    <li>Make sure to enter the correct email address in the email field<\/li>\n    <li>Copy and paste the password from your institution&#8217;s email into the password field \u2013 make sure not to copy any extra spaces before or after the password<\/li>\n<\/ul>\nAfter you log in for the first time, you will need to change your password.\n<h2 data-remapped=\"1\">Resetting your password<\/h2>\nIf you&#8217;re still unable to log in, reset your password by folowing these steps:\n<ol>\n    <li>\n        Select the <strong>Forgot password<\/strong> link on the Proctortrack login screen.\n        <div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-student-info\/01_faqs_image-01.jpg\" alt=\"The Proctortrack login screen, with Forgot password link highlighted.\" \/><\/div>\n    <\/li>\n    <li>\n        Enter your email and then select <strong>Reset my password<\/strong>.\n        <div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-student-info\/01_faqs_image-01a.jpg\" alt=\"The Proctortrack password reset screen, with email field and Rest my password button highlighted.\" \/><\/div>\n    <\/li>\n    <li>\n        A password reset email will be sent to your email address. Follow the instructions in the email to reset your password.\n        <div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-student-info\/01_faqs_image-01b.jpg\" alt=\"The Proctortrack password reset sent screen.\" \/><\/div>\n    <\/li>\n<\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3263\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-3263\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">I don't have a device or Internet access that meets the minimum system requirements, can I still sit the test?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3263\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-3263\">No, you cannot sit the test using video supervision if your device does not meet the minimum system requirements. Contact your institution&#8217;s helpdesk as soon as possible to discuss alternative arrangements.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3264\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-3264\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">I'm having problems installing the Proctortrack software, what should I do?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3264\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-3264\"><p>Contact the Proctortrack support team:<\/p><ul><li>By using the chat option at the bottom of the screen on the Proctortrack website.<\/li><li>Via the Proctortrack support page <a href=\"https:\/\/www.proctortrack.com\/support\/\">https:\/\/www.proctortrack.com\/support\/<\/a><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3265\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-3265\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What forms of identification are valid?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3265\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-3265\">Identification must contain your full name and a photo of yourself. Contact your your institution&#8217;s helpdesk for a full list of valid forms of ID.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3266\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-3266\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">My identification is expiring soon, is that an issue?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3266\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-3266\">Your identification must be valid on the day that you submit your baseline identity profile scans for verification.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3267\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-3267\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How long does it take for my identity to be verified?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3267\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-3267\">It can take up to 24 hours for your face and identification scans to be verified after you submit them.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3268\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-3268\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Do I need to verify my identity before every video supervised test?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3268\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-3268\"><p>Before your first proctored (video supervised) test, you will be instructed to submit scans of your face and your photo identification.<\/p><p>Once these scans are processed to verified that they match, an encrypted baseline identity profile is created and stored for up to 365 days.<\/p><p>At the start of each proctored test, you will need to submit a face scan to be checked against your encrypted profile.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3269\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-3269\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">I missed the due date to verify my identity. What should I do?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3269\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-3269\">Contact your institution&#8217;s helpdesk as soon as possible and clearly state:\n<ul>\n \t<li>The name and date of the test you are enrolled in<\/li>\n \t<li>The reason you missed the deadline<\/li>\n<\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-32610\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-32610\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do I know if my identity has been successfully verified?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-32610\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-32610\">You can log into the Proctortrack dashboard to check on the progress of your baseline identity profile verification at any time. This will show whether your baseline identity profile is still being processed, has failed or has passed.\n\nIf your identity verification:\n<ul>\n \t<li>Fails,\u00a0 you will be notified via email. Make sure you retake the onboarding test and resubmit your scans as soon as possible.<\/li>\n \t<li>Passes, you will be emailed test details at least 24 hours before your scheduled main event test.<\/li>\n<\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-32611\" class=\"elementor-tab-title\" data-tab=\"11\" role=\"button\" aria-controls=\"elementor-tab-content-32611\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\"> My face scan or identification scan have been rejected, what should I do?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-32611\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"11\" role=\"region\" aria-labelledby=\"elementor-tab-title-32611\"><p>If your baseline identity verification fails, you will receive an email notifying you that your onboarding scans have been rejected. The email will include the reason for the rejection.<\/p><p>Make sure you retake your onboarding test as soon as possible and take the reasons your previous scans were rejected into consideration, to help avoid your scans being rejected again.<\/p><p>Helpful tips:<\/p><ul><li><span class=\"ui-provider ha b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak\" dir=\"ltr\">Follow the guidelines presented on the Proctortrack app to take a perfect scan each time<\/span><\/li><li>Clean your camera lens with a soft cloth<\/li><li>Make sure the room is well lit<\/li><li>Keep the background as plain as possible<\/li><li>For your face scan keep your head approximately 30-45 centimeters away and centered to the computer screen<\/li><li>Take your time to review and confirm that your face scan and identification scan:<ul><li>Are clear and the text on your identification can be read<\/li><li>Can be used to verify that you are the same person in both<\/li><\/ul><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-32612\" class=\"elementor-tab-title\" data-tab=\"12\" role=\"button\" aria-controls=\"elementor-tab-content-32612\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">I missed my test, what should I do?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-32612\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"12\" role=\"region\" aria-labelledby=\"elementor-tab-title-32612\">Contact your institution&#8217;s helpdesk as soon as possible and clearly state:\n<ul>\n \t<li>The name and date of the test you were enrolled in<\/li>\n \t<li>The reason you missed the test<\/li>\n<\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-32613\" class=\"elementor-tab-title\" data-tab=\"13\" role=\"button\" aria-controls=\"elementor-tab-content-32613\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What does it mean when my home button in the test player has a yellow number displaying on it ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-32613\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"13\" role=\"region\" aria-labelledby=\"elementor-tab-title-32613\"><div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-student-info\/01_faqs_image-04.png\" alt=\"Janison Replay test player menu, showing the home buttonwith yellow number indicating the test was submitted while the student's device was offline.\" \/><\/div>\nThis means that your device went offline during the test, and was still offline when you submitted your test.\n\nWhile offline, your test attempt saves to your local device but needs to be sent to the online server to be marked once your test is finished.\n\nIf you see the yellow icon, contact your institution&#8217;s helpdesk where someone will talk you through the steps you need to take to send your test attempt to the online server.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6880ac40 e-con-full e-flex e-con e-parent\" data-id=\"6880ac40\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ef3bf30 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"ef3bf30\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\">Wishing you all the best for your exam!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7ab900f elementor-headline--style-highlight elementor-widget elementor-widget-animated-headline\" data-id=\"7ab900f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;marker&quot;:&quot;underline&quot;,&quot;highlighted_text&quot;:&quot;luck!&quot;,&quot;highlight_animation_duration&quot;:2000,&quot;headline_style&quot;:&quot;highlight&quot;}\" data-widget_type=\"animated-headline.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3 class=\"elementor-headline\">\n\t\t\t\t\t<span class=\"elementor-headline-plain-text elementor-headline-text-wrapper\">Good<\/span>\n\t\t\t\t<span class=\"elementor-headline-dynamic-wrapper elementor-headline-text-wrapper\">\n\t\t\t\t\t<span class=\"elementor-headline-dynamic-text elementor-headline-text-active\">luck!<\/span>\n\t\t\t\t<\/span>\n\t\t\t\t<\/h3>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-27afe6c5 e-con-full e-flex e-con e-parent\" data-id=\"27afe6c5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;sticky&quot;:&quot;bottom&quot;,&quot;sticky_on&quot;:[&quot;widescreen&quot;,&quot;desktop&quot;,&quot;laptop&quot;,&quot;tablet&quot;,&quot;mobile&quot;],&quot;sticky_offset&quot;:0,&quot;sticky_effects_offset&quot;:0,&quot;sticky_anchor_link_offset&quot;:0}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2d897b9 elementor-align-right elementor-widget elementor-widget-global elementor-global-67 elementor-widget-button\" data-id=\"2d897b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;sticky&quot;:&quot;bottom&quot;,&quot;sticky_on&quot;:[&quot;widescreen&quot;,&quot;desktop&quot;,&quot;laptop&quot;,&quot;tablet&quot;,&quot;mobile&quot;],&quot;sticky_offset&quot;:0,&quot;sticky_effects_offset&quot;:0,&quot;sticky_anchor_link_offset&quot;:0}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-xs\" href=\"#top\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-circle-up\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M8 256C8 119 119 8 256 8s248 111 248 248-111 248-248 248S8 393 8 256zm231-113.9L103.5 277.6c-9.4 9.4-9.4 24.6 0 33.9l17 17c9.4 9.4 24.6 9.4 33.9 0L256 226.9l101.6 101.6c9.4 9.4 24.6 9.4 33.9 0l17-17c9.4-9.4 9.4-24.6 0-33.9L273 142.1c-9.4-9.4-24.6-9.4-34 0z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Remote for test-takers Frequently asked questions If you are experiencing an issue with Janison Remote, you may find the solution in the answers to the following frequently asked questions (FAQs). If you can&#8217;t find the information you need, or the issue is still happening, refer to the Getting help page for details on contacting support. [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-103","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Frequently asked questions - Janison Remote for test-takers<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/frequently-asked-questions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently asked questions - Janison Remote for test-takers\" \/>\n<meta property=\"og:description\" content=\"Remote for test-takers Frequently asked questions If you are experiencing an issue with Janison Remote, you may find the solution in the answers to the following frequently asked questions (FAQs). If you can&#8217;t find the information you need, or the issue is still happening, refer to the Getting help page for details on contacting support. 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If you can&#8217;t find the information you need, or the issue is still happening, refer to the Getting help page for details on contacting support. 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help"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"101\" class=\"elementor elementor-101\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3d78ffe2 e-con-full e-flex e-con e-parent\" data-id=\"3d78ffe2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-5f2258f7 e-con-full e-flex e-con e-parent\" data-id=\"5f2258f7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-815526b elementor-widget elementor-widget-global elementor-global-77 elementor-widget-text-editor\" data-id=\"815526b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Remote for test-takers<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8de6b0e elementor-nav-menu__align-start elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-global elementor-global-84 elementor-widget-nav-menu\" data-id=\"8de6b0e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;sticky&quot;:&quot;top&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;fas fa-caret-down&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;,&quot;sticky_on&quot;:[&quot;widescreen&quot;,&quot;desktop&quot;,&quot;laptop&quot;,&quot;tablet&quot;,&quot;mobile&quot;],&quot;sticky_offset&quot;:0,&quot;sticky_effects_offset&quot;:0,&quot;sticky_anchor_link_offset&quot;:0}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-none\">\n\t\t\t\t<ul id=\"menu-1-8de6b0e\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-home menu-item-74\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/\" class=\"elementor-item\">Introduction<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-233\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/prepare-for-test-day\/\" class=\"elementor-item\">Prepare for test day<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-256\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/additional-steps-for-mac-users\/\" class=\"elementor-item\">Additional steps for Mac users<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-149\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/behaviour-and-environment-guidelines\/\" class=\"elementor-item\">Behaviour and environment guidelines<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-98\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/test-day\/\" class=\"elementor-item\">Test day<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-100\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/test-player\/\" class=\"elementor-item\">Test player<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-102\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/getting-help\/\" class=\"elementor-item\">Getting help<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-104\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/frequently-asked-questions\/\" class=\"elementor-item\">FAQ<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<svg aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open e-font-icon-svg e-eicon-menu-bar\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M104 333H896C929 333 958 304 958 271S929 208 896 208H104C71 208 42 237 42 271S71 333 104 333ZM104 583H896C929 583 958 554 958 521S929 458 896 458H104C71 458 42 487 42 521S71 583 104 583ZM104 833H896C929 833 958 804 958 771S929 708 896 708H104C71 708 42 737 42 771S71 833 104 833Z\"><\/path><\/svg><svg aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close e-font-icon-svg e-eicon-close\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M742 167L500 408 258 167C246 154 233 150 217 150 196 150 179 158 167 167 154 179 150 196 150 212 150 229 154 242 171 254L408 500 167 742C138 771 138 800 167 829 196 858 225 858 254 829L496 587 738 829C750 842 767 846 783 846 800 846 817 842 829 829 842 817 846 804 846 783 846 767 842 750 829 737L588 500 833 258C863 229 863 200 833 171 804 137 775 137 742 167Z\"><\/path><\/svg>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-8de6b0e\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-home menu-item-74\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/\" class=\"elementor-item\" tabindex=\"-1\">Introduction<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-233\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/prepare-for-test-day\/\" class=\"elementor-item\" tabindex=\"-1\">Prepare for test day<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-256\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/additional-steps-for-mac-users\/\" class=\"elementor-item\" tabindex=\"-1\">Additional steps for Mac users<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-149\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/behaviour-and-environment-guidelines\/\" class=\"elementor-item\" tabindex=\"-1\">Behaviour and environment guidelines<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-98\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/test-day\/\" class=\"elementor-item\" tabindex=\"-1\">Test day<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-100\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/test-player\/\" class=\"elementor-item\" tabindex=\"-1\">Test player<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-102\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/getting-help\/\" class=\"elementor-item\" tabindex=\"-1\">Getting help<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-104\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/frequently-asked-questions\/\" class=\"elementor-item\" tabindex=\"-1\">FAQ<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-47235b39 e-con-full e-flex e-con e-parent\" data-id=\"47235b39\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5a047807 elementor-widget elementor-widget-text-editor\" data-id=\"5a047807\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1>Getting help<\/h1>\n<p>For issues with your test, contact the instructor for your test or your institution&#8217;s help desk.<\/p>\n<p>If you need help installing or using Proctortrack, browse to the <a href=\"https:\/\/www.proctortrack.com\/support\/\" target=\"_blank\" rel=\"noopener\">Proctortrack support page<\/a> to open a ticket or contact the Proctortrack support team by live-chat, phone, or email.<\/p>\n<h1>Help with Proctortrack during a test<\/h1>\n<p>During a test, select the person icon <img decoding=\"async\" src=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/wp-content\/uploads\/sites\/5\/2023\/05\/support-icon.png\" alt=\"Support icon\"> to link directly to the Proctortrack support page.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/wp-content\/uploads\/sites\/5\/2023\/06\/proctortrack-support.png\" alt=\"the proctortrack support icon highlighted\"><\/p>\n<p>You can then access immediate help&nbsp; by selecting the live chat icon at the bottom right of the Proctortrack support page.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/wp-content\/uploads\/sites\/5\/2023\/06\/proctortrack-support-1.png\" alt=\"Proctortrack support page with the live chat button highlighted\"><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c750fb5 e-con-full e-flex e-con e-parent\" data-id=\"c750fb5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b26fe06 elementor-toc--minimized-on-tablet elementor-widget elementor-widget-global 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data-e-type=\"widget\" data-settings=\"{&quot;sticky&quot;:&quot;bottom&quot;,&quot;sticky_on&quot;:[&quot;widescreen&quot;,&quot;desktop&quot;,&quot;laptop&quot;,&quot;tablet&quot;,&quot;mobile&quot;],&quot;sticky_offset&quot;:0,&quot;sticky_effects_offset&quot;:0,&quot;sticky_anchor_link_offset&quot;:0}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-xs\" href=\"#top\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-circle-up\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M8 256C8 119 119 8 256 8s248 111 248 248-111 248-248 248S8 393 8 256zm231-113.9L103.5 277.6c-9.4 9.4-9.4 24.6 0 33.9l17 17c9.4 9.4 24.6 9.4 33.9 0L256 226.9l101.6 101.6c9.4 9.4 24.6 9.4 33.9 0l17-17c9.4-9.4 9.4-24.6 0-33.9L273 142.1c-9.4-9.4-24.6-9.4-34 0z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Remote for test-takers Getting help For issues with your test, contact the instructor for your test or your institution&#8217;s help desk. If you need help installing or using Proctortrack, browse to the Proctortrack support page to open a ticket or contact the Proctortrack support team by live-chat, phone, or email. Help with Proctortrack during a [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-101","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Getting help - Janison Remote for test-takers<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/getting-help\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Getting help - Janison Remote for test-takers\" \/>\n<meta property=\"og:description\" content=\"Remote for test-takers Getting help For issues with your test, contact the instructor for your test or your institution&#8217;s help desk. 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player"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"99\" class=\"elementor elementor-99\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5ad68371 e-con-full e-flex e-con e-parent\" data-id=\"5ad68371\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-1bf0edf7 e-con-full e-flex e-con e-parent\" data-id=\"1bf0edf7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d4e0200 elementor-widget elementor-widget-global elementor-global-77 elementor-widget-text-editor\" data-id=\"d4e0200\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Remote for test-takers<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d29e5da elementor-nav-menu__align-start elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-global elementor-global-84 elementor-widget-nav-menu\" data-id=\"d29e5da\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;sticky&quot;:&quot;top&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;fas fa-caret-down&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;,&quot;sticky_on&quot;:[&quot;widescreen&quot;,&quot;desktop&quot;,&quot;laptop&quot;,&quot;tablet&quot;,&quot;mobile&quot;],&quot;sticky_offset&quot;:0,&quot;sticky_effects_offset&quot;:0,&quot;sticky_anchor_link_offset&quot;:0}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-none\">\n\t\t\t\t<ul id=\"menu-1-d29e5da\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-home menu-item-74\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/\" class=\"elementor-item\">Introduction<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-233\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/prepare-for-test-day\/\" class=\"elementor-item\">Prepare for test day<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-256\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/additional-steps-for-mac-users\/\" class=\"elementor-item\">Additional steps for Mac users<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-149\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/behaviour-and-environment-guidelines\/\" class=\"elementor-item\">Behaviour and environment guidelines<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-98\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/test-day\/\" class=\"elementor-item\">Test day<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-100\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/test-player\/\" class=\"elementor-item\">Test player<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-102\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/getting-help\/\" class=\"elementor-item\">Getting help<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-104\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/frequently-asked-questions\/\" class=\"elementor-item\">FAQ<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<svg aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open e-font-icon-svg e-eicon-menu-bar\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M104 333H896C929 333 958 304 958 271S929 208 896 208H104C71 208 42 237 42 271S71 333 104 333ZM104 583H896C929 583 958 554 958 521S929 458 896 458H104C71 458 42 487 42 521S71 583 104 583ZM104 833H896C929 833 958 804 958 771S929 708 896 708H104C71 708 42 737 42 771S71 833 104 833Z\"><\/path><\/svg><svg aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close e-font-icon-svg e-eicon-close\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M742 167L500 408 258 167C246 154 233 150 217 150 196 150 179 158 167 167 154 179 150 196 150 212 150 229 154 242 171 254L408 500 167 742C138 771 138 800 167 829 196 858 225 858 254 829L496 587 738 829C750 842 767 846 783 846 800 846 817 842 829 829 842 817 846 804 846 783 846 767 842 750 829 737L588 500 833 258C863 229 863 200 833 171 804 137 775 137 742 167Z\"><\/path><\/svg>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-d29e5da\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-home menu-item-74\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/\" class=\"elementor-item\" tabindex=\"-1\">Introduction<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-233\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/prepare-for-test-day\/\" class=\"elementor-item\" tabindex=\"-1\">Prepare for test day<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-256\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/additional-steps-for-mac-users\/\" class=\"elementor-item\" tabindex=\"-1\">Additional steps for Mac users<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-149\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/behaviour-and-environment-guidelines\/\" class=\"elementor-item\" tabindex=\"-1\">Behaviour and environment guidelines<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-98\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/test-day\/\" class=\"elementor-item\" tabindex=\"-1\">Test day<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-100\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/test-player\/\" class=\"elementor-item\" tabindex=\"-1\">Test player<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-102\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/getting-help\/\" class=\"elementor-item\" tabindex=\"-1\">Getting help<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-104\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/frequently-asked-questions\/\" class=\"elementor-item\" tabindex=\"-1\">FAQ<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-53fd4c79 e-con-full e-flex e-con e-parent\" data-id=\"53fd4c79\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6fb213b2 elementor-widget elementor-widget-text-editor\" data-id=\"6fb213b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1>Introduction<\/h1>\n<p><span style=\"text-align: var(--text-align);\">You will undertake your test in the Janison test player which launches in the Google Chrome browser. The player will launch automatically in your Chrome browser once you start the proctoring.<\/span><\/p>\n<p>The features in the test player are intuitive to use but we have highlighted the features below so that you know what to expect.<\/p>\n<div class=\"important-box\"><strong>Important: <\/strong>The features you see in your test depend on what has been used by the test author. You may not see all features covered below.<\/div>\n<div>\n    <h1>Review your progress<\/h1>\n    <p>At any time during the test, you can visit the <strong>Progress summary<\/strong> screen to review a summary of your questions. On this screen you can filter questions by <strong>Answered<\/strong>, <strong>Not answered<\/strong>, questions you haven&#8217;t yet visited (<strong>Not read<\/strong>), and F<strong>lagged<\/strong> questions.<\/p>\n    <p>Select the<strong> progress icon<\/strong> <img decoding=\"async\" src=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/wp-content\/uploads\/sites\/5\/2023\/06\/button-to-open-progress-summary-screen.png\" alt=\"The button you select to open the progress summary screen.\"> button at the top of a question screen to go to the Progress summary screen.<\/p>\n    <p>You can select any option to filter the questions, for example, if you select <strong>Not answered<\/strong>, only questions you have not responded to will display.<\/p>\n    <div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/wp-content\/uploads\/sites\/5\/2023\/06\/Progress-summary-screen-2.png\" alt=\"\"><\/div>\n    <h1>Flag questions<\/h1>\n<\/div>\n<p>If you would like to come back to a question later in your test, use the flag option to label the question with a flag.<\/p>\n<p>To flag a question select <strong>Flag<\/strong> at the bottom of the question screen. The button will change to <strong>Unflag<\/strong> which gives you the option to remove the flag.<\/p>\n<div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/wp-content\/uploads\/sites\/5\/2023\/06\/Flag-button.png\" alt=\"Flag question button and Unflag question button\"><\/div>\n<div class=\"content-screenshot\">Flagged questions show on the Progress summary screen. You can jump to flagged questions by selecting the question, in this example, question 1.<\/div>\n<div><img decoding=\"async\" src=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/wp-content\/uploads\/sites\/5\/2023\/06\/Progress-summary-screen.png\" alt=\"Progress summary screen with question 1 flagged\"><\/div>\n<h1 data-remapped=\"1\">Helper tools<\/h1>\n<p>You may have helper tools available if your test author has added them to your test. If available, they display at the top right of the test player.<\/p>\n<p><img decoding=\"async\" width=\"298\" height=\"59\" class=\"alignnone size-full wp-image-337\" src=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/wp-content\/uploads\/sites\/5\/2023\/06\/Helper-tools.png\" alt=\"The helper tool icons; resources, ruler, protractor, calculator, &amp; notepad.\"><\/p>\n<p>You can open the tools by clicking the icon, and close then by clicking the icon again.<\/p>\n<h2 data-remapped=\"1\">Calculator<\/h2>\n<p>Use your mouse to operate the buttons.<\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" width=\"278\" height=\"436\" class=\"alignnone size-full wp-image-338\" src=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/wp-content\/uploads\/sites\/5\/2023\/06\/calculator.png\" alt=\"a calculator\" srcset=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/wp-content\/uploads\/sites\/5\/2023\/06\/calculator.png 278w, https:\/\/help.janison.com\/janison-remote-for-test-takers\/wp-content\/uploads\/sites\/5\/2023\/06\/calculator-191x300.png 191w\" sizes=\"(max-width: 278px) 100vw, 278px\" \/><\/p>\n<p>Your calculations are kept private and are not shown to the test marker.<\/p>\n<h2>Protractor<\/h2>\n<p>A protractor may be available for questions requiring you to measure angles.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/wp-content\/uploads\/sites\/5\/2023\/06\/protractor.png\" alt=\"Protractor\"><\/p>\n<p>To move the protractor, click and hold the left mouse button on the protractor and drag.<\/p>\n<p>To rotate the protractor, click and hold and the left mouse button on the red dot above the protractor and drag.<\/p>\n<h2 data-remapped=\"1\">Ruler<\/h2>\n<p>A ruler may be available for questions requiring you to measure length.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/wp-content\/uploads\/sites\/5\/2023\/06\/ruler.png\" alt=\"Ruler\"><\/p>\n<p>To move the ruler, click and hold the left mouse button on the protractor and drag.<\/p>\n<p>To rotate the ruler, click and hold and the left mouse button on the red dot above the protractor and drag.<\/p>\n<h2>Notepad<\/h2>\n<p>A notepad may be included to allow you to take personal notes during the test.<\/p>\n\n    <img decoding=\"async\" src=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/wp-content\/uploads\/sites\/5\/2023\/06\/notepad.png\" alt=\"Notepad\"><br>\n    Your notes will be saved and available until your test is submitted. As these notes are intended for your use only, they are kept private and are not shown to the test marker.<p><\/p>\n    <h2>Reference material<\/h2>\n    <p>A book icon <img decoding=\"async\" src=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/wp-content\/uploads\/sites\/5\/2023\/06\/Reference-material.png\" alt=\"Reference material icon\"> will display if reference material is available for you to use when answering questions.<\/p>\n    <div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/wp-content\/uploads\/sites\/5\/2023\/06\/Reference-material-1.png\" alt=\"Reference material screen\"><\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-21918348 e-con-full e-flex e-con e-parent\" data-id=\"21918348\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4dbca9e elementor-toc--minimized-on-tablet elementor-widget elementor-widget-global elementor-global-69 elementor-widget-table-of-contents\" data-id=\"4dbca9e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;headings_by_tags&quot;:[&quot;h1&quot;,&quot;h2&quot;,&quot;h3&quot;,&quot;h4&quot;,&quot;h5&quot;],&quot;exclude_headings_by_selector&quot;:[],&quot;sticky&quot;:&quot;top&quot;,&quot;collapse_subitems&quot;:&quot;yes&quot;,&quot;no_headings_message&quot;:&quot;No headings were found on this 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xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M500 975V858C696 858 858 696 858 500S696 142 500 142 142 304 142 500H25C25 237 238 25 500 25S975 237 975 500 763 975 500 975Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-596615db e-con-full e-flex e-con e-parent\" data-id=\"596615db\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;sticky&quot;:&quot;bottom&quot;,&quot;sticky_on&quot;:[&quot;widescreen&quot;,&quot;desktop&quot;,&quot;laptop&quot;,&quot;tablet&quot;,&quot;mobile&quot;],&quot;sticky_offset&quot;:0,&quot;sticky_effects_offset&quot;:0,&quot;sticky_anchor_link_offset&quot;:0}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3d04fe6 elementor-align-right elementor-widget elementor-widget-global elementor-global-67 elementor-widget-button\" data-id=\"3d04fe6\" data-element_type=\"widget\" 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101.6c9.4 9.4 24.6 9.4 33.9 0l17-17c9.4-9.4 9.4-24.6 0-33.9L273 142.1c-9.4-9.4-24.6-9.4-34 0z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Remote for test-takers Introduction You will undertake your test in the Janison test player which launches in the Google Chrome browser. The player will launch automatically in your Chrome browser once you start the proctoring. The features in the test player are intuitive to use but we have highlighted the features below so that you [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-99","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Test player - Janison Remote for test-takers<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/test-player\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Test player - Janison Remote for test-takers\" \/>\n<meta property=\"og:description\" content=\"Remote for test-takers Introduction You will undertake your test in the Janison test player which launches in the Google Chrome browser. The player will launch automatically in your Chrome browser once you start the proctoring. The features in the test player are intuitive to use but we have highlighted the features below so that you [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/test-player\/\" \/>\n<meta property=\"og:site_name\" content=\"Janison Remote for test-takers\" \/>\n<meta property=\"article:modified_time\" content=\"2023-06-08T01:00:18+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/wp-content\/uploads\/sites\/5\/2023\/06\/button-to-open-progress-summary-screen.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/help.janison.com\\\/janison-remote-for-test-takers\\\/test-player\\\/\",\"url\":\"https:\\\/\\\/help.janison.com\\\/janison-remote-for-test-takers\\\/test-player\\\/\",\"name\":\"Test player - Janison Remote for test-takers\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/help.janison.com\\\/janison-remote-for-test-takers\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/help.janison.com\\\/janison-remote-for-test-takers\\\/test-player\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/help.janison.com\\\/janison-remote-for-test-takers\\\/test-player\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/help.janison.com\\\/janison-remote-for-test-takers\\\/wp-content\\\/uploads\\\/sites\\\/5\\\/2023\\\/06\\\/button-to-open-progress-summary-screen.png\",\"datePublished\":\"2023-04-06T05:51:42+00:00\",\"dateModified\":\"2023-06-08T01:00:18+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/help.janison.com\\\/janison-remote-for-test-takers\\\/test-player\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/help.janison.com\\\/janison-remote-for-test-takers\\\/test-player\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/help.janison.com\\\/janison-remote-for-test-takers\\\/test-player\\\/#primaryimage\",\"url\":\"https:\\\/\\\/help.janison.com\\\/janison-remote-for-test-takers\\\/wp-content\\\/uploads\\\/sites\\\/5\\\/2023\\\/06\\\/button-to-open-progress-summary-screen.png\",\"contentUrl\":\"https:\\\/\\\/help.janison.com\\\/janison-remote-for-test-takers\\\/wp-content\\\/uploads\\\/sites\\\/5\\\/2023\\\/06\\\/button-to-open-progress-summary-screen.png\",\"width\":24,\"height\":17,\"caption\":\"The button you selct to open the progress summary screen.\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/help.janison.com\\\/janison-remote-for-test-takers\\\/test-player\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/help.janison.com\\\/janison-remote-for-test-takers\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Test player\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/help.janison.com\\\/janison-remote-for-test-takers\\\/#website\",\"url\":\"https:\\\/\\\/help.janison.com\\\/janison-remote-for-test-takers\\\/\",\"name\":\"Janison Remote for test-takers\",\"description\":\"Janison Remote for test-takers\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/help.janison.com\\\/janison-remote-for-test-takers\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Test player - Janison Remote for test-takers","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/help.janison.com\/janison-remote-for-test-takers\/test-player\/","og_locale":"en_US","og_type":"article","og_title":"Test player - Janison Remote for test-takers","og_description":"Remote for test-takers Introduction You will undertake your test in the Janison test player which launches in the Google Chrome browser. 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day"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"97\" class=\"elementor elementor-97\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1799220b e-con-full e-flex e-con e-parent\" data-id=\"1799220b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-2339008b e-con-full e-flex e-con e-child\" data-id=\"2339008b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d54eff9 elementor-widget elementor-widget-global elementor-global-77 elementor-widget-text-editor\" data-id=\"d54eff9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Remote for test-takers<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ebfa4f elementor-nav-menu__align-start elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-global elementor-global-84 elementor-widget-nav-menu\" data-id=\"3ebfa4f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;sticky&quot;:&quot;top&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;fas fa-caret-down&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;,&quot;sticky_on&quot;:[&quot;widescreen&quot;,&quot;desktop&quot;,&quot;laptop&quot;,&quot;tablet&quot;,&quot;mobile&quot;],&quot;sticky_offset&quot;:0,&quot;sticky_effects_offset&quot;:0,&quot;sticky_anchor_link_offset&quot;:0}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-none\">\n\t\t\t\t<ul id=\"menu-1-3ebfa4f\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-home menu-item-74\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/\" class=\"elementor-item\">Introduction<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-233\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/prepare-for-test-day\/\" class=\"elementor-item\">Prepare for test day<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-256\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/additional-steps-for-mac-users\/\" class=\"elementor-item\">Additional steps for Mac users<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-149\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/behaviour-and-environment-guidelines\/\" class=\"elementor-item\">Behaviour and environment guidelines<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-98\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/test-day\/\" class=\"elementor-item\">Test day<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-100\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/test-player\/\" class=\"elementor-item\">Test player<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-102\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/getting-help\/\" class=\"elementor-item\">Getting help<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-104\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/frequently-asked-questions\/\" class=\"elementor-item\">FAQ<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<svg aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open e-font-icon-svg e-eicon-menu-bar\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M104 333H896C929 333 958 304 958 271S929 208 896 208H104C71 208 42 237 42 271S71 333 104 333ZM104 583H896C929 583 958 554 958 521S929 458 896 458H104C71 458 42 487 42 521S71 583 104 583ZM104 833H896C929 833 958 804 958 771S929 708 896 708H104C71 708 42 737 42 771S71 833 104 833Z\"><\/path><\/svg><svg aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close e-font-icon-svg e-eicon-close\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M742 167L500 408 258 167C246 154 233 150 217 150 196 150 179 158 167 167 154 179 150 196 150 212 150 229 154 242 171 254L408 500 167 742C138 771 138 800 167 829 196 858 225 858 254 829L496 587 738 829C750 842 767 846 783 846 800 846 817 842 829 829 842 817 846 804 846 783 846 767 842 750 829 737L588 500 833 258C863 229 863 200 833 171 804 137 775 137 742 167Z\"><\/path><\/svg>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-3ebfa4f\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-home menu-item-74\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/\" class=\"elementor-item\" tabindex=\"-1\">Introduction<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-233\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/prepare-for-test-day\/\" class=\"elementor-item\" tabindex=\"-1\">Prepare for test day<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-256\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/additional-steps-for-mac-users\/\" class=\"elementor-item\" tabindex=\"-1\">Additional steps for Mac users<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-149\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/behaviour-and-environment-guidelines\/\" class=\"elementor-item\" tabindex=\"-1\">Behaviour and environment guidelines<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-98\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/test-day\/\" class=\"elementor-item\" tabindex=\"-1\">Test day<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-100\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/test-player\/\" class=\"elementor-item\" tabindex=\"-1\">Test player<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-102\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/getting-help\/\" class=\"elementor-item\" tabindex=\"-1\">Getting help<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-104\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/frequently-asked-questions\/\" class=\"elementor-item\" tabindex=\"-1\">FAQ<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ff8d802 e-con-full e-flex e-con e-child\" data-id=\"ff8d802\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-33263eca elementor-widget elementor-widget-text-editor\" data-id=\"33263eca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1>Step 1 &#8211; Log in to Proctortrack<\/h1><p>The steps you need to take for your test are very similar to the steps you took during onboarding.<\/p><p>Go to the Proctortrack website using the link sent to you by your institution and sign in.<\/p><div class=\"important-box\"><strong>Important: <\/strong>You will not be able to take your test unless your onboarding scans have been approved.<\/div><div><img decoding=\"async\" src=\"https:\/\/help.janison.com\/janison-remote-for-students\/wp-content\/uploads\/sites\/5\/2023\/05\/Proctortrack-login-screen.jpg\" alt=\"The Proctortrack home page. The username field, password field and Sign in button are highlighted.\" width=\"700\" height=\"369\" \/><\/div><div>\u00a0<\/div><h1>Step 2 &#8211; Select test and view guidelines<\/h1><ol><li>Select <strong>Go To Test<\/strong> next to your main event test.<\/li><\/ol><div><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-student-info\/01_take-test_image-02.png\" alt=\"Test list on Proctortrack dashboard screen. Go To Test button is highlighted.\" \/><\/div><ol start=\"2\"><li>Review the tips for setting up a proper testing environment to earn a high integrity score. Make any changes you think are needed to your testing environment now, before the test starts. You can also refer to the <a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/behaviour-and-environment-guidelines\/\">Behaviour and environment guidelines<\/a> help page for more details.<\/li><li>Review the instructor&#8217;s guidelines for this test.<\/li><\/ol><div class=\"important-box\"><p><strong>Tip: <\/strong>Each test may have different guidelines set, so it&#8217;s important to review and understand the instructor&#8217;s guidelines every time you take a test.<\/p><\/div><div><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/wp-content\/uploads\/sites\/5\/2023\/05\/testing-environment.png\" alt=\"Instructions to set up a proper testing environment\" width=\"700\" height=\"391\" \/><\/div><ol start=\"4\"><li>Once you have read through all the details, select the <strong>I have read, understand and will adhere to the required environment guidelines<\/strong> checkbox at the bottom of the page and then select <strong>Go To Next Step<\/strong>.<\/li><\/ol><div><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/wp-content\/uploads\/sites\/5\/2023\/05\/01_preparation-steps_image-05.png\" alt=\"The 'I agree...' checkbox and Go To Next Step button on the first onboarding step page are highlighted.\" width=\"484\" height=\"112\" \/><\/div><h1>Step 3 &#8211; Connect to, or install Proctortrack<\/h1><div><p><strong>Tip: <\/strong> Your test will open in the same browser tab you use to open or download the Proctortrack files. Keep this tab open to make sure the test will load.<\/p><\/div><p>If you uninstalled Proctortrack after onboarding, download and<a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/prepare-for-test-day\/#download-install-proctortrack\"> install Proctortrack as you previously did<\/a> by selecting <strong>Download Proctortrack<\/strong>.<\/p><p>If you have the Proctortrack software installed, a popup displays. Select <strong>Open Proctortrack<\/strong>.<\/p><p><img decoding=\"async\" src=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/wp-content\/uploads\/sites\/5\/2023\/06\/open-proctortrack.png\" alt=\"A browser popup with 'open Proctortrack' link highlighted.\" \/><\/p><div class=\"important-box\"><strong>Important: <\/strong>you may need to select\u00a0<b>Connect to Proctortrack<\/b> if Proctortrack is pre-opened and is stuck on <strong>Connect to Proctortrack<\/strong> on the App.<\/div><div><img decoding=\"async\" src=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/wp-content\/uploads\/sites\/5\/2023\/05\/Download-proctortrack-1.png\" alt=\"the screen where you select to download or launch proctortrack\" \/><\/div><p>The Proctortrack software launches.<\/p><div class=\"important-box\"><strong>Important: <\/strong>If you are using a Mac, there may be additional steps required for you to be able to run the Proctortrack software. See <a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/additional-steps-for-mac-users\/\">Additional steps for Mac users<\/a>\u00a0 for details.<\/div><h1 style=\"letter-spacing: normal;\"><span style=\"color: var( --e-global-color-primary ); letter-spacing: 0px; text-align: var(--text-align);\">Step 4 &#8211; Complete verification scans<\/span><\/h1><p>Proctortrack will do a system check, you will then need to scan your face and ID card.\u00a0<span style=\"text-align: var(--text-align);\">The scans will be checked against the baseline identity profile you created during onboarding to verify the correct person is sitting the test.<\/span><\/p><p>These steps are the same as used during onboarding.\u00a0<span style=\"text-align: var(--text-align);\">Follow the onscreen instructions, the process is intuitive. The slides below will give you an idea of the screens you will encounter during the process.<\/span><\/p><p>Note that you will only be prompted to do the room scan if your institution has set this as a requirement.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-34ace81 elementor-arrows-position-outside elementor-pagination-position-outside elementor-widget__width-inherit elementor--h-position-center elementor--v-position-middle elementor-widget elementor-widget-slides\" data-id=\"34ace81\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;navigation&quot;:&quot;both&quot;,&quot;transition&quot;:&quot;slide&quot;,&quot;transition_speed&quot;:500}\" data-widget_type=\"slides.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-swiper\">\n\t\t\t\t\t<div class=\"elementor-slides-wrapper elementor-main-swiper swiper\" role=\"region\" aria-roledescription=\"carousel\" aria-label=\"Slides\" dir=\"ltr\" data-animation=\"fadeInUp\">\n\t\t\t\t<div class=\"swiper-wrapper elementor-slides\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-repeater-item-0278adc swiper-slide\" role=\"group\" aria-roledescription=\"slide\"><div class=\"swiper-slide-bg\" role=\"img\" aria-label=\"Proctortrack first screen, welcome to Proctortrack\"><\/div><div class=\"swiper-slide-inner\" ><div class=\"swiper-slide-contents\"><\/div><\/div><\/div><div class=\"elementor-repeater-item-21b5905 swiper-slide\" role=\"group\" aria-roledescription=\"slide\"><div class=\"swiper-slide-bg\" role=\"img\" aria-label=\"Proctortrack agreement to policy\"><\/div><div class=\"swiper-slide-inner\" ><div class=\"swiper-slide-contents\"><\/div><\/div><\/div><div class=\"elementor-repeater-item-90e9016 swiper-slide\" role=\"group\" aria-roledescription=\"slide\"><div class=\"swiper-slide-bg\" role=\"img\" aria-label=\"Proctortrack system check\"><\/div><div class=\"swiper-slide-inner\" ><div class=\"swiper-slide-contents\"><\/div><\/div><\/div><div class=\"elementor-repeater-item-4be0554 swiper-slide\" role=\"group\" aria-roledescription=\"slide\"><div class=\"swiper-slide-bg\" role=\"img\" aria-label=\"03-install-PT\"><\/div><div class=\"swiper-slide-inner\" ><div class=\"swiper-slide-contents\"><\/div><\/div><\/div><div class=\"elementor-repeater-item-7af14ed swiper-slide\" role=\"group\" aria-roledescription=\"slide\"><div class=\"swiper-slide-bg\" role=\"img\" aria-label=\"Proctortrack system ready for exam\"><\/div><div class=\"swiper-slide-inner\" ><div class=\"swiper-slide-contents\"><\/div><\/div><\/div><div class=\"elementor-repeater-item-9070021 swiper-slide\" role=\"group\" aria-roledescription=\"slide\"><div class=\"swiper-slide-bg\" role=\"img\" aria-label=\"05-install-PT\"><\/div><div class=\"swiper-slide-inner\" ><div class=\"swiper-slide-contents\"><\/div><\/div><\/div><div class=\"elementor-repeater-item-c8fd3b1 swiper-slide\" role=\"group\" aria-roledescription=\"slide\"><div class=\"swiper-slide-bg\" role=\"img\" aria-label=\"Proctortrack take selfie screen\"><\/div><div class=\"swiper-slide-inner\" ><div class=\"swiper-slide-contents\"><\/div><\/div><\/div><div class=\"elementor-repeater-item-55b9092 swiper-slide\" role=\"group\" aria-roledescription=\"slide\"><div class=\"swiper-slide-bg\" role=\"img\" aria-label=\"Proctortrack look forward\"><\/div><div class=\"swiper-slide-inner\" ><div class=\"swiper-slide-contents\"><\/div><\/div><\/div><div class=\"elementor-repeater-item-19bee4b swiper-slide\" role=\"group\" aria-roledescription=\"slide\"><div class=\"swiper-slide-bg\" role=\"img\" aria-label=\"08-install-PT\"><\/div><div class=\"swiper-slide-inner\" ><div class=\"swiper-slide-contents\"><\/div><\/div><\/div><div class=\"elementor-repeater-item-e1339cc swiper-slide\" role=\"group\" aria-roledescription=\"slide\"><div class=\"swiper-slide-bg\" role=\"img\" aria-label=\"09-install-PT\"><\/div><div class=\"swiper-slide-inner\" ><div class=\"swiper-slide-contents\"><\/div><\/div><\/div><div class=\"elementor-repeater-item-64f2cc9 swiper-slide\" role=\"group\" aria-roledescription=\"slide\"><div class=\"swiper-slide-bg\" role=\"img\" aria-label=\"11-install-PT\"><\/div><div class=\"swiper-slide-inner\" ><div class=\"swiper-slide-contents\"><\/div><\/div><\/div><div class=\"elementor-repeater-item-668bc2d swiper-slide\" role=\"group\" aria-roledescription=\"slide\"><div class=\"swiper-slide-bg\" role=\"img\" aria-label=\"12-install-PT\"><\/div><div class=\"swiper-slide-inner\" ><div class=\"swiper-slide-contents\"><\/div><\/div><\/div><div class=\"elementor-repeater-item-b46af5b swiper-slide\" role=\"group\" aria-roledescription=\"slide\"><div class=\"swiper-slide-bg\" role=\"img\" aria-label=\"13c-install-PT\"><\/div><div class=\"swiper-slide-inner\" ><div class=\"swiper-slide-contents\"><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-prev\" role=\"button\" tabindex=\"0\" aria-label=\"Previous slide\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-chevron-left\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M646 125C629 125 613 133 604 142L308 442C296 454 292 471 292 487 292 504 296 521 308 533L604 854C617 867 629 875 646 875 663 875 679 871 692 858 704 846 713 829 713 812 713 796 708 779 692 767L438 487 692 225C700 217 708 204 708 187 708 171 704 154 692 142 675 129 663 125 646 125Z\"><\/path><\/svg>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-next\" role=\"button\" tabindex=\"0\" aria-label=\"Next slide\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-chevron-right\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M696 533C708 521 713 504 713 487 713 471 708 454 696 446L400 146C388 133 375 125 354 125 338 125 325 129 313 142 300 154 292 171 292 187 292 204 296 221 308 233L563 492 304 771C292 783 288 800 288 817 288 833 296 850 308 863 321 871 338 875 354 875 371 875 388 867 400 854L696 533Z\"><\/path><\/svg>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-pagination\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f89442e elementor-widget elementor-widget-text-editor\" data-id=\"f89442e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><span style=\"background-color: transparent; color: var( --e-global-color-primary ); letter-spacing: 0px; text-align: var(--text-align);\">More about the room scan<\/span><\/h2><p>If you are required to do the room scan, follow the onscreen instructions. These are the<span style=\"background-color: transparent; font-size: 16px; text-align: var(--text-align); color: #333333; font-family: 'Open Sans', sans-serif; font-weight: 400;\">\u00a0methods available to you.<\/span><\/p><p><strong>Pan your webcam<\/strong><br \/>If you are using an external webcam, move it around to capture your desk and room. Ensure you capture the area on and under the desk.<\/p><div><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-student-info\/room-scan-method-1.gif\" alt=\"Animation showing a student scanning his desk and room with an external webcam.\" \/><\/div><p><strong>Pan your laptop<\/strong><br \/>If you are using your computer&#8217;s internal webcam, move your laptop around to capture your desk and room. Ensure you capture the area on and under the desk.<\/p><div><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-student-info\/room-scan-method-2.gif\" alt=\"Animation showing a student scanning his desk and room with an internal laptop webcam.\" \/><\/div><p><strong>Use a mirror<\/strong><br \/>Position a mirror in front of the webcam and move it around to capture the room and the area on and under the desk.<\/p><div><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-student-info\/room-scan-method-3.gif\" alt=\"Animation showing a student scanning his desk and room by using a mirror to reflect the area at his laptop's webcam.\" \/><\/div><h1><span style=\"color: var( --e-global-color-primary ); font-size: 30px; letter-spacing: 0px; text-align: var(--text-align);\">Step 5 &#8211; <\/span>Complete the test<\/h1><p>To start the test,\u00a0<span style=\"text-align: var(--text-align);\">review the test guidelines and then select <\/span><strong style=\"text-align: var(--text-align);\">START PROCTORING<\/strong><span style=\"text-align: var(--text-align);\">.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6bdb7cd elementor-arrows-position-outside elementor-pagination-position-outside elementor-widget__width-inherit elementor--h-position-center elementor--v-position-middle elementor-widget elementor-widget-slides\" data-id=\"6bdb7cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;navigation&quot;:&quot;both&quot;,&quot;transition&quot;:&quot;slide&quot;,&quot;transition_speed&quot;:500}\" data-widget_type=\"slides.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-swiper\">\n\t\t\t\t\t<div class=\"elementor-slides-wrapper elementor-main-swiper swiper\" role=\"region\" aria-roledescription=\"carousel\" aria-label=\"Slides\" dir=\"ltr\" data-animation=\"fadeInUp\">\n\t\t\t\t<div class=\"swiper-wrapper elementor-slides\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-repeater-item-0278adc swiper-slide\" role=\"group\" aria-roledescription=\"slide\"><div class=\"swiper-slide-bg\" role=\"img\" aria-label=\"Proctortrack test guidelines\"><\/div><div class=\"swiper-slide-inner\" ><div class=\"swiper-slide-contents\"><\/div><\/div><\/div><div class=\"elementor-repeater-item-1aaa532 swiper-slide\" role=\"group\" aria-roledescription=\"slide\"><div class=\"swiper-slide-bg\" role=\"img\" aria-label=\"13ab-install-PT\"><\/div><div class=\"swiper-slide-inner\" ><div class=\"swiper-slide-contents\"><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-prev\" role=\"button\" tabindex=\"0\" aria-label=\"Previous slide\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-chevron-left\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M646 125C629 125 613 133 604 142L308 442C296 454 292 471 292 487 292 504 296 521 308 533L604 854C617 867 629 875 646 875 663 875 679 871 692 858 704 846 713 829 713 812 713 796 708 779 692 767L438 487 692 225C700 217 708 204 708 187 708 171 704 154 692 142 675 129 663 125 646 125Z\"><\/path><\/svg>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-next\" role=\"button\" tabindex=\"0\" aria-label=\"Next slide\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-chevron-right\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M696 533C708 521 713 504 713 487 713 471 708 454 696 446L400 146C388 133 375 125 354 125 338 125 325 129 313 142 300 154 292 171 292 187 292 204 296 221 308 233L563 492 304 771C292 783 288 800 288 817 288 833 296 850 308 863 321 871 338 875 354 875 371 875 388 867 400 854L696 533Z\"><\/path><\/svg>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-pagination\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ddfb0f5 elementor-widget elementor-widget-text-editor\" data-id=\"ddfb0f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The test loads in the Janison Test Player, in the Chrome browser window you used to access your test and download\/connect to the Proctortrack software.<\/p><p>Proctortrack starts monitoring you and your computer.\u00a0A blue border appears around the edges of your screen and a\u00a0video panel of yourself displays.<\/p><div><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/wp-content\/uploads\/sites\/5\/2023\/05\/proctoring-active.png\" alt=\"Janison Replay with blue outline showing that Proctortrack is monitoring the test taker\" width=\"619\" height=\"464\" \/><\/div><p><strong>Important: <\/strong>The test&#8217;s time limit does not include the time spent on completing preparation steps. Once you have confirmed you have finished reading the instructions, the timer will start. For example, in the screen capture below, once you select Yes, the timer will start.<\/p><div><img decoding=\"async\" class=\"alignnone\" src=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/wp-content\/uploads\/sites\/5\/2023\/05\/James-bond.png\" alt=\"the screen you see where you have to confirm that you have read the instructions.\" \/><\/div><p>Make your way through the test questions and submit the test once you reach the end.\u00a0<\/p><h2>Proctortrack controls available<\/h2><p>Select the two blue arrows to minimise or maximise the bar at the top of the screen:<\/p><div><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/wp-content\/uploads\/sites\/5\/2023\/05\/top-bar.png\" alt=\"The top bar of Proctortrack with the arrows to minimise the bar highlighted\" width=\"619\" height=\"47\" \/><\/div><p>Move the student video panel around your screen by dragging the top (as highlighted in the screen capture below) with your mouse.<\/p><div><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/wp-content\/uploads\/sites\/5\/2023\/05\/student-video-top-panel.png\" alt=\"Top bar of student panel highlighted to indicate it can be dragged by selecting this region.\" width=\"317\" height=\"78\" \/><\/div><p>Minimise the student video panel be selecting the minus &#8211; icon<b>.<\/b><\/p><p>Open the Proctortrack support page by selecting the person <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/wp-content\/uploads\/sites\/5\/2023\/05\/support-icon.png\" alt=\"\" width=\"16\" height=\"22\" \/> icon.<\/p><div><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/wp-content\/uploads\/sites\/5\/2023\/05\/student-video-top-panel-2.png\" alt=\"Proctortrack video top bar with minimise icons and person icon highlighted.\" width=\"316\" height=\"77\" \/><\/div><h1>Step 6 &#8211; End proctoring<\/h1><p>After you have completed and submitted your test, you should end the Proctortrack session.<\/p><p><span style=\"background-color: transparent; text-align: var(--text-align);\">Either select <\/span><strong style=\"background-color: transparent; text-align: var(--text-align);\">END PROCTORING<\/strong><span style=\"background-color: transparent; text-align: var(--text-align);\"> in the top Proctortrack menu bar or select <strong>END\u00a0<\/strong><\/span><span style=\"text-align: var(--text-align);\">on the student video panel.<\/span><span style=\"background-color: transparent; text-align: var(--text-align);\">\u00a0<\/span><\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-306\" src=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/wp-content\/uploads\/sites\/5\/2023\/05\/End-proctortrack-session-2.png\" alt=\"Top bar with END highlighted\" width=\"478\" height=\"47\" srcset=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/wp-content\/uploads\/sites\/5\/2023\/05\/End-proctortrack-session-2.png 478w, https:\/\/help.janison.com\/janison-remote-for-test-takers\/wp-content\/uploads\/sites\/5\/2023\/05\/End-proctortrack-session-2-300x29.png 300w\" sizes=\"(max-width: 478px) 100vw, 478px\" \/><\/p><div><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-307\" src=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/wp-content\/uploads\/sites\/5\/2023\/05\/End-proctortrack-session-1.png\" alt=\"Top bar with END highlighted\" width=\"317\" height=\"78\" srcset=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/wp-content\/uploads\/sites\/5\/2023\/05\/End-proctortrack-session-1.png 317w, https:\/\/help.janison.com\/janison-remote-for-test-takers\/wp-content\/uploads\/sites\/5\/2023\/05\/End-proctortrack-session-1-300x74.png 300w\" sizes=\"(max-width: 317px) 100vw, 317px\" \/><\/div><p>You have an option to return to the test or to confirm that you want to end the session.<\/p><div><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-283\" src=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/wp-content\/uploads\/sites\/5\/2023\/05\/17-install-PT.png\" alt=\"Proctortrack screen to confirm ending the test\" width=\"488\" height=\"259\" srcset=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/wp-content\/uploads\/sites\/5\/2023\/05\/17-install-PT.png 488w, https:\/\/help.janison.com\/janison-remote-for-test-takers\/wp-content\/uploads\/sites\/5\/2023\/05\/17-install-PT-300x159.png 300w\" sizes=\"(max-width: 488px) 100vw, 488px\" \/><\/div><p>When you select\u00a0<b>END<\/b>, Proctortrack uploads your proctoring data. Do not close the Proctortrack software while the upload is in progress.<\/p><p>Once the upload is complete, the status will show as 100% and you have the option to close or uninstall Proctortrack.<\/p><ul><li>Select <strong>QUIT APP<\/strong> to exit Proctortrack but leave it installed so you can use for later tests.<\/li><li>Select <strong>UNINSTALL<\/strong> to uninstall Proctortrack from your computer. If you need to use Proctortrack again, you will be prompted to download and install the software the next time you take a test.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bb68271 elementor-arrows-position-outside elementor-pagination-position-outside elementor-widget__width-inherit elementor--h-position-center elementor--v-position-middle elementor-widget elementor-widget-slides\" data-id=\"bb68271\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;navigation&quot;:&quot;both&quot;,&quot;transition&quot;:&quot;slide&quot;,&quot;transition_speed&quot;:500}\" data-widget_type=\"slides.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-swiper\">\n\t\t\t\t\t<div class=\"elementor-slides-wrapper elementor-main-swiper swiper\" role=\"region\" aria-roledescription=\"carousel\" aria-label=\"Slides\" dir=\"ltr\" data-animation=\"fadeInUp\">\n\t\t\t\t<div class=\"swiper-wrapper elementor-slides\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-repeater-item-0278adc swiper-slide\" role=\"group\" aria-roledescription=\"slide\"><div class=\"swiper-slide-bg\" role=\"img\" aria-label=\"The Proctortrack uplaoding progress screen, with an upload progress of 80%.\"><\/div><div class=\"swiper-slide-inner\" ><div class=\"swiper-slide-contents\"><\/div><\/div><\/div><div class=\"elementor-repeater-item-c60fc20 swiper-slide\" role=\"group\" aria-roledescription=\"slide\"><div class=\"swiper-slide-bg\" role=\"img\" aria-label=\"The Proctortrack Uploading Completed! screen, with QUIT APP and UNINSTALL buttons.\"><\/div><div class=\"swiper-slide-inner\" ><div class=\"swiper-slide-contents\"><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-prev\" role=\"button\" tabindex=\"0\" aria-label=\"Previous slide\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-chevron-left\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M646 125C629 125 613 133 604 142L308 442C296 454 292 471 292 487 292 504 296 521 308 533L604 854C617 867 629 875 646 875 663 875 679 871 692 858 704 846 713 829 713 812 713 796 708 779 692 767L438 487 692 225C700 217 708 204 708 187 708 171 704 154 692 142 675 129 663 125 646 125Z\"><\/path><\/svg>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-next\" role=\"button\" tabindex=\"0\" aria-label=\"Next slide\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-chevron-right\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M696 533C708 521 713 504 713 487 713 471 708 454 696 446L400 146C388 133 375 125 354 125 338 125 325 129 313 142 300 154 292 171 292 187 292 204 296 221 308 233L563 492 304 771C292 783 288 800 288 817 288 833 296 850 308 863 321 871 338 875 354 875 371 875 388 867 400 854L696 533Z\"><\/path><\/svg>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-pagination\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bf459b0 elementor-widget elementor-widget-text-editor\" data-id=\"bf459b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Troubleshoot upload issues<\/h2><p>A problem with your internet connection can cause Proctortrack to stay on the uploading screen, with the upload not progressing.<\/p><p>Your proctoring data (scans and videos of behaviour and environment during the test) will be stored on your local device until it can be uploaded, but <em><strong>must be uploaded within 24 hours<\/strong><\/em> after your test was submitted.<\/p><p>You can resolve the issue by restoring your computer&#8217;s internet connection while the Proctortrack software is still open. Once your computer is back online, Proctortrack will automatically resume the upload.<\/p><p>If you are unable to reconnect, you can close the Proctortrack software and your data will still be held locally on your computer.<\/p><p>Once your computer is back online, reattempt the upload by using the same steps you used above to launch Proctortrack.<\/p><ol><li>Log in to the Proctortrack website using the link from your institution.<br \/>Your tests summary will display <strong>upload failed<\/strong>\u00a0 at the top of the summary graph and a red icon displays in the <strong>status<\/strong> column.<\/li><li>Select <strong>Retake Test <\/strong>next to the test with the failed upload. You will not need to retake the test, just upload your test attempt.<\/li><\/ol><div><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-313\" src=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/wp-content\/uploads\/sites\/5\/2023\/05\/01_take-test_image-38-1.png\" alt=\"\" width=\"800\" height=\"387\" srcset=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/wp-content\/uploads\/sites\/5\/2023\/05\/01_take-test_image-38-1.png 800w, https:\/\/help.janison.com\/janison-remote-for-test-takers\/wp-content\/uploads\/sites\/5\/2023\/05\/01_take-test_image-38-1-300x145.png 300w, https:\/\/help.janison.com\/janison-remote-for-test-takers\/wp-content\/uploads\/sites\/5\/2023\/05\/01_take-test_image-38-1-768x372.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/div><ol start=\"3\"><li>Select the <strong>I have read, understand and will adhere to the required environment guidelines<\/strong> checkbox at the bottom of the page and then select <strong>Go To Next Step<\/strong>.<\/li><\/ol><div><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-student-info\/01_take-test_image-40.jpg\" alt=\"Checkbox and Go To Next Step button highlighted.\" \/><\/div><ol start=\"4\"><li>Select <strong>Connect to Proctortrack<\/strong> to open the software on your computer.<\/li><\/ol><div><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-315\" src=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/wp-content\/uploads\/sites\/5\/2023\/05\/connect-to-proctortrack.png\" alt=\"the screen where you select to download or launch proctortrack with the download button selected.\" width=\"700\" height=\"467\" srcset=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/wp-content\/uploads\/sites\/5\/2023\/05\/connect-to-proctortrack.png 700w, https:\/\/help.janison.com\/janison-remote-for-test-takers\/wp-content\/uploads\/sites\/5\/2023\/05\/connect-to-proctortrack-300x200.png 300w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><\/div><p>The Proctortrack software will open and automatically restart the upload of your proctoring data.<\/p><p>Once the upload is complete, the status will show as 100% and you have the option to close or uninstall Proctortrack.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bad5538 elementor-arrows-position-outside elementor-pagination-position-outside elementor-widget__width-inherit elementor--h-position-center elementor--v-position-middle elementor-widget elementor-widget-slides\" data-id=\"bad5538\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;navigation&quot;:&quot;both&quot;,&quot;transition&quot;:&quot;slide&quot;,&quot;transition_speed&quot;:500}\" data-widget_type=\"slides.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-swiper\">\n\t\t\t\t\t<div class=\"elementor-slides-wrapper elementor-main-swiper swiper\" role=\"region\" aria-roledescription=\"carousel\" aria-label=\"Slides\" dir=\"ltr\" data-animation=\"fadeInUp\">\n\t\t\t\t<div class=\"swiper-wrapper elementor-slides\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-repeater-item-0278adc swiper-slide\" role=\"group\" aria-roledescription=\"slide\"><div class=\"swiper-slide-bg\" role=\"img\" aria-label=\"The Proctortrack uplaoding progress screen, with an upload progress of 80%.\"><\/div><div class=\"swiper-slide-inner\" ><div class=\"swiper-slide-contents\"><\/div><\/div><\/div><div class=\"elementor-repeater-item-c60fc20 swiper-slide\" role=\"group\" aria-roledescription=\"slide\"><div class=\"swiper-slide-bg\" role=\"img\" aria-label=\"The Proctortrack Uploading Completed! screen, with QUIT APP and UNINSTALL buttons.\"><\/div><div class=\"swiper-slide-inner\" ><div class=\"swiper-slide-contents\"><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-prev\" role=\"button\" tabindex=\"0\" aria-label=\"Previous slide\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-chevron-left\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M646 125C629 125 613 133 604 142L308 442C296 454 292 471 292 487 292 504 296 521 308 533L604 854C617 867 629 875 646 875 663 875 679 871 692 858 704 846 713 829 713 812 713 796 708 779 692 767L438 487 692 225C700 217 708 204 708 187 708 171 704 154 692 142 675 129 663 125 646 125Z\"><\/path><\/svg>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-next\" role=\"button\" tabindex=\"0\" aria-label=\"Next slide\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-chevron-right\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M696 533C708 521 713 504 713 487 713 471 708 454 696 446L400 146C388 133 375 125 354 125 338 125 325 129 313 142 300 154 292 171 292 187 292 204 296 221 308 233L563 492 304 771C292 783 288 800 288 817 288 833 296 850 308 863 321 871 338 875 354 875 371 875 388 867 400 854L696 533Z\"><\/path><\/svg>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-pagination\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d34173c elementor-widget elementor-widget-text-editor\" data-id=\"d34173c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"background-color: transparent; text-align: var(--text-align);\">Select <\/span><strong style=\"background-color: transparent; text-align: var(--text-align);\">QUIT APP<\/strong><span style=\"background-color: transparent; text-align: var(--text-align);\"> to exit Proctortrack or <\/span><strong style=\"background-color: transparent; text-align: var(--text-align);\">UNINSTALL<\/strong><span style=\"background-color: transparent; text-align: var(--text-align);\"> to exit and uninstall Proctortrack from your computer.<\/span><\/p><p>On the Proctortrack dashboard, the test&#8217;s status will now be shown as green &#8216;Upload Successful&#8217;.<\/p><div><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-student-info\/01_take-test_image-42.png\" alt=\"Test now shown in the Proctortrack website dashboard with green 'Upload Successful' status.\" \/><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-445cb5be e-con-full e-flex e-con e-child\" data-id=\"445cb5be\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-96fd374 elementor-toc--minimized-on-tablet elementor-widget elementor-widget-global elementor-global-69 elementor-widget-table-of-contents\" data-id=\"96fd374\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;headings_by_tags&quot;:[&quot;h1&quot;,&quot;h2&quot;,&quot;h3&quot;,&quot;h4&quot;,&quot;h5&quot;],&quot;exclude_headings_by_selector&quot;:[],&quot;sticky&quot;:&quot;top&quot;,&quot;collapse_subitems&quot;:&quot;yes&quot;,&quot;no_headings_message&quot;:&quot;No headings were found on this page.&quot;,&quot;marker_view&quot;:&quot;numbers&quot;,&quot;minimize_box&quot;:&quot;yes&quot;,&quot;minimized_on&quot;:&quot;tablet&quot;,&quot;hierarchical_view&quot;:&quot;yes&quot;,&quot;min_height&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_laptop&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;sticky_on&quot;:[&quot;widescreen&quot;,&quot;desktop&quot;,&quot;laptop&quot;,&quot;tablet&quot;,&quot;mobile&quot;],&quot;sticky_offset&quot;:0,&quot;sticky_effects_offset&quot;:0,&quot;sticky_anchor_link_offset&quot;:0}\" data-widget_type=\"table-of-contents.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-toc__header\">\n\t\t\t\t\t\t<h2 class=\"elementor-toc__header-title\">\n\t\t\t\tTopics on this page\t\t\t<\/h2>\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--expand\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__96fd374\" aria-expanded=\"true\" aria-label=\"Open table of contents\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div>\n\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--collapse\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__96fd374\" aria-expanded=\"true\" aria-label=\"Close table of contents\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<div id=\"elementor-toc__96fd374\" class=\"elementor-toc__body elementor-toc__list-items--collapsible\">\n\t\t\t<div class=\"elementor-toc__spinner-container\">\n\t\t\t\t<svg class=\"elementor-toc__spinner eicon-animation-spin e-font-icon-svg e-eicon-loading\" aria-hidden=\"true\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M500 975V858C696 858 858 696 858 500S696 142 500 142 142 304 142 500H25C25 237 238 25 500 25S975 237 975 500 763 975 500 975Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-44543103 e-con-full e-flex e-con e-parent\" data-id=\"44543103\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;sticky&quot;:&quot;bottom&quot;,&quot;sticky_on&quot;:[&quot;widescreen&quot;,&quot;desktop&quot;,&quot;laptop&quot;,&quot;tablet&quot;,&quot;mobile&quot;],&quot;sticky_offset&quot;:0,&quot;sticky_effects_offset&quot;:0,&quot;sticky_anchor_link_offset&quot;:0}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3508d6d elementor-align-right elementor-widget elementor-widget-global elementor-global-67 elementor-widget-button\" data-id=\"3508d6d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;sticky&quot;:&quot;bottom&quot;,&quot;sticky_on&quot;:[&quot;widescreen&quot;,&quot;desktop&quot;,&quot;laptop&quot;,&quot;tablet&quot;,&quot;mobile&quot;],&quot;sticky_offset&quot;:0,&quot;sticky_effects_offset&quot;:0,&quot;sticky_anchor_link_offset&quot;:0}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-xs\" href=\"#top\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-circle-up\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M8 256C8 119 119 8 256 8s248 111 248 248-111 248-248 248S8 393 8 256zm231-113.9L103.5 277.6c-9.4 9.4-9.4 24.6 0 33.9l17 17c9.4 9.4 24.6 9.4 33.9 0L256 226.9l101.6 101.6c9.4 9.4 24.6 9.4 33.9 0l17-17c9.4-9.4 9.4-24.6 0-33.9L273 142.1c-9.4-9.4-24.6-9.4-34 0z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Remote for test-takers Step 1 &#8211; Log in to Proctortrack The steps you need to take for your test are very similar to the steps you took during onboarding. Go to the Proctortrack website using the link sent to you by your institution and sign in. Important: You will not be able to take your [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-97","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Test day - Janison Remote for test-takers<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/test-day\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Test day - Janison Remote for test-takers\" \/>\n<meta property=\"og:description\" content=\"Remote for test-takers Step 1 &#8211; Log in to Proctortrack The steps you need to take for your test are very similar to the steps you took during onboarding. Go to the Proctortrack website using the link sent to you by your institution and sign in. 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remote introduction"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"44\" class=\"elementor elementor-44\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2f7f39a7 e-con-full e-flex e-con e-parent\" data-id=\"2f7f39a7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-497d32de e-con-full e-flex e-con e-child\" data-id=\"497d32de\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c326b9f elementor-widget elementor-widget-global elementor-global-77 elementor-widget-text-editor\" data-id=\"c326b9f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Remote for test-takers<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0267e26 elementor-nav-menu__align-start elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-global elementor-global-84 elementor-widget-nav-menu\" data-id=\"0267e26\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;sticky&quot;:&quot;top&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;fas fa-caret-down&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;,&quot;sticky_on&quot;:[&quot;widescreen&quot;,&quot;desktop&quot;,&quot;laptop&quot;,&quot;tablet&quot;,&quot;mobile&quot;],&quot;sticky_offset&quot;:0,&quot;sticky_effects_offset&quot;:0,&quot;sticky_anchor_link_offset&quot;:0}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-none\">\n\t\t\t\t<ul id=\"menu-1-0267e26\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-home menu-item-74\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/\" class=\"elementor-item\">Introduction<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-233\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/prepare-for-test-day\/\" class=\"elementor-item\">Prepare for test day<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-256\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/additional-steps-for-mac-users\/\" class=\"elementor-item\">Additional steps for Mac users<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-149\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/behaviour-and-environment-guidelines\/\" class=\"elementor-item\">Behaviour and environment guidelines<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-98\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/test-day\/\" class=\"elementor-item\">Test day<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-100\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/test-player\/\" class=\"elementor-item\">Test player<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-102\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/getting-help\/\" class=\"elementor-item\">Getting help<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-104\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/frequently-asked-questions\/\" class=\"elementor-item\">FAQ<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<svg aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open e-font-icon-svg e-eicon-menu-bar\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M104 333H896C929 333 958 304 958 271S929 208 896 208H104C71 208 42 237 42 271S71 333 104 333ZM104 583H896C929 583 958 554 958 521S929 458 896 458H104C71 458 42 487 42 521S71 583 104 583ZM104 833H896C929 833 958 804 958 771S929 708 896 708H104C71 708 42 737 42 771S71 833 104 833Z\"><\/path><\/svg><svg aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close e-font-icon-svg e-eicon-close\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M742 167L500 408 258 167C246 154 233 150 217 150 196 150 179 158 167 167 154 179 150 196 150 212 150 229 154 242 171 254L408 500 167 742C138 771 138 800 167 829 196 858 225 858 254 829L496 587 738 829C750 842 767 846 783 846 800 846 817 842 829 829 842 817 846 804 846 783 846 767 842 750 829 737L588 500 833 258C863 229 863 200 833 171 804 137 775 137 742 167Z\"><\/path><\/svg>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-0267e26\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-home menu-item-74\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/\" class=\"elementor-item\" tabindex=\"-1\">Introduction<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-233\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/prepare-for-test-day\/\" class=\"elementor-item\" tabindex=\"-1\">Prepare for test day<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-256\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/additional-steps-for-mac-users\/\" class=\"elementor-item\" tabindex=\"-1\">Additional steps for Mac users<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-149\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/behaviour-and-environment-guidelines\/\" class=\"elementor-item\" tabindex=\"-1\">Behaviour and environment guidelines<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-98\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/test-day\/\" class=\"elementor-item\" tabindex=\"-1\">Test day<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-100\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/test-player\/\" class=\"elementor-item\" tabindex=\"-1\">Test player<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-102\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/getting-help\/\" class=\"elementor-item\" tabindex=\"-1\">Getting help<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-104\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/frequently-asked-questions\/\" class=\"elementor-item\" tabindex=\"-1\">FAQ<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-263c6104 e-con-full e-flex e-con e-child\" data-id=\"263c6104\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3d0a9083 elementor-widget elementor-widget-text-editor\" data-id=\"3d0a9083\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1>Introduction<\/h1><p>Welcome to the Janison Remote test-taker help site! Our aim is to assist you with your device setup and to let you know what to expect during your exam.<\/p><h1>What is Janison Remote?<\/h1><p>Janison Remote, powered by Proctortrack, is an online remote proctoring service that allows test-takers to securely take exams from remote locations, ensuring the integrity of the examination process.<\/p><p>The software confirms your identity and monitors you through a webcam. It has a lockdown mechanism that prevents you from accessing web browsers or other applications.<\/p><h1>Onboarding<\/h1><p>Onboarding is the preparation process before the main event is scheduled. The Onboarding process establishes your identity with Proctortrack and ensures that the exam software functions properly on your device.<\/p><h1>Main Events<\/h1><p>At the start of a main event test, you will need to complete facial and ID scans to verify your identity against the details provided during onboarding.<\/p><p>A room scan, providing a 360-degree view of your testing environment may be required by your institution.<\/p><h1>Accommodations and accessibility<\/h1><p>If you need additional time or specific accommodations in order to sit a test, contact your institution&#8217;s course team so they can review your request and make any adjustments before the start of your test.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-29ac2f45 e-con-full e-flex e-con e-child\" data-id=\"29ac2f45\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-00c1117 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Our aim is to assist you with your device setup and to let you know what to expect during your exam. What is Janison Remote? Janison Remote, powered by Proctortrack, is an online remote proctoring service that allows test-takers to securely take exams [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-44","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Janison remote introduction - Janison Remote for test-takers<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Janison remote introduction - Janison Remote for test-takers\" \/>\n<meta property=\"og:description\" content=\"Remote for test-takers Introduction Welcome to the Janison Remote test-taker help site! 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for test day"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2\" class=\"elementor elementor-2\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-73f31c8e e-con-full e-flex e-con e-parent\" data-id=\"73f31c8e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-6ea4cc92 e-con-full e-flex e-con e-parent\" data-id=\"6ea4cc92\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d46a166 elementor-widget elementor-widget-global elementor-global-77 elementor-widget-text-editor\" data-id=\"d46a166\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Remote for test-takers<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9cb53b1 elementor-nav-menu__align-start elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-global elementor-global-84 elementor-widget-nav-menu\" data-id=\"9cb53b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;sticky&quot;:&quot;top&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;fas fa-caret-down&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;,&quot;sticky_on&quot;:[&quot;widescreen&quot;,&quot;desktop&quot;,&quot;laptop&quot;,&quot;tablet&quot;,&quot;mobile&quot;],&quot;sticky_offset&quot;:0,&quot;sticky_effects_offset&quot;:0,&quot;sticky_anchor_link_offset&quot;:0}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-none\">\n\t\t\t\t<ul id=\"menu-1-9cb53b1\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-home menu-item-74\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/\" class=\"elementor-item\">Introduction<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-233\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/prepare-for-test-day\/\" class=\"elementor-item\">Prepare for test day<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-256\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/additional-steps-for-mac-users\/\" class=\"elementor-item\">Additional steps for Mac users<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-149\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/behaviour-and-environment-guidelines\/\" class=\"elementor-item\">Behaviour and environment guidelines<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-98\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/test-day\/\" class=\"elementor-item\">Test day<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-100\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/test-player\/\" class=\"elementor-item\">Test player<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-102\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/getting-help\/\" class=\"elementor-item\">Getting help<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-104\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/frequently-asked-questions\/\" class=\"elementor-item\">FAQ<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<svg aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open e-font-icon-svg e-eicon-menu-bar\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M104 333H896C929 333 958 304 958 271S929 208 896 208H104C71 208 42 237 42 271S71 333 104 333ZM104 583H896C929 583 958 554 958 521S929 458 896 458H104C71 458 42 487 42 521S71 583 104 583ZM104 833H896C929 833 958 804 958 771S929 708 896 708H104C71 708 42 737 42 771S71 833 104 833Z\"><\/path><\/svg><svg aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close e-font-icon-svg e-eicon-close\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M742 167L500 408 258 167C246 154 233 150 217 150 196 150 179 158 167 167 154 179 150 196 150 212 150 229 154 242 171 254L408 500 167 742C138 771 138 800 167 829 196 858 225 858 254 829L496 587 738 829C750 842 767 846 783 846 800 846 817 842 829 829 842 817 846 804 846 783 846 767 842 750 829 737L588 500 833 258C863 229 863 200 833 171 804 137 775 137 742 167Z\"><\/path><\/svg>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-9cb53b1\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-home menu-item-74\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/\" class=\"elementor-item\" tabindex=\"-1\">Introduction<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-233\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/prepare-for-test-day\/\" class=\"elementor-item\" tabindex=\"-1\">Prepare for test day<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-256\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/additional-steps-for-mac-users\/\" class=\"elementor-item\" tabindex=\"-1\">Additional steps for Mac users<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-149\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/behaviour-and-environment-guidelines\/\" class=\"elementor-item\" tabindex=\"-1\">Behaviour and environment guidelines<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-98\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/test-day\/\" class=\"elementor-item\" tabindex=\"-1\">Test day<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-100\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/test-player\/\" class=\"elementor-item\" tabindex=\"-1\">Test player<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-102\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/getting-help\/\" class=\"elementor-item\" tabindex=\"-1\">Getting help<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-104\"><a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/frequently-asked-questions\/\" class=\"elementor-item\" tabindex=\"-1\">FAQ<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-67a86a96 e-con-full e-flex e-con e-parent\" data-id=\"67a86a96\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0846c04 elementor-widget elementor-widget-text-editor\" data-id=\"0846c04\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1>Onboarding &#8211;&nbsp;Prepare for test day<\/h1>\n<p>You need to complete the onboarding steps first, in order to be eligible to take a main event test.<\/p>\n<div class=\"important-box\">\n<strong>Important: <\/strong>Once you have completed the onboarding steps, your face and ID scan data is run through a verification process. As this process can take up to 24 hours, it&#8217;s important you complete onboarding with enough time to allow you to complete the onboarding steps again if there are any problems with your identity scans on the first attempt.\n<\/div>\n<h1>Step 1 &#8211; Check your device meets the minimum requirements<\/h1>\n<p>Janison Remote uses Proctortrack software to supervise your test remotely. You&#8217;ll need to download and install the software to use it during onboarding and while sitting your test. Your computer needs to meet the following minimum requirements to install and use Proctortrack.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-aae410e e-con-full e-flex e-con e-parent\" data-id=\"aae410e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-b88b378 e-flex e-con-boxed e-con e-parent\" data-id=\"b88b378\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1063700 e-flex e-con-boxed e-con e-parent\" data-id=\"1063700\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7b8053a elementor-widget elementor-widget-text-editor\" data-id=\"7b8053a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Hardware<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d511917 elementor-widget elementor-widget-text-editor\" data-id=\"d511917\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>A desktop or laptop computer, either:<ul><li>PC (Windows 7+)<\/li><li>Mac (macOS Sierra 10.12+)<\/li><\/ul><\/li><li>A web video camera (webcam) with:<ul><li>A resolution of 800\u00d7600 or better<\/li><li>A working microphone<\/li><\/ul><\/li><li>Processor\/RAM:<ul><li>Windows: Dual-core 2.4 Ghz CPU, 8GB RAM or better<\/li><li>MacOS: Intel Processor, 8GB RAM or better<\/li><\/ul><\/li><li>Free disk space: 1GB+<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0d62894 e-con-full e-flex e-con e-parent\" data-id=\"0d62894\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-b8c2fec e-con-full e-flex e-con e-parent\" data-id=\"b8c2fec\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e1edbaa elementor-widget elementor-widget-text-editor\" data-id=\"e1edbaa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Software<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-de86f30 elementor-widget elementor-widget-text-editor\" data-id=\"de86f30\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Browser: Chrome 70+ or Firefox 69+<ul><li>You can\u00a0<a href=\"https:\/\/www.google.com\/chrome\/\" target=\"_blank\" rel=\"noopener\">download Chrome from Google<\/a><\/li><\/ul><\/li><li>Javascript: Enabled<\/li><li>3rd Party cookies: Enabled<\/li><li>HTML5: Enabled<\/li><li>Screen resolution: 1024 x 768px<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a987cd2 e-flex e-con-boxed e-con e-parent\" data-id=\"a987cd2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0c711ef elementor-widget elementor-widget-text-editor\" data-id=\"0c711ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tInternet speed\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8cd9ea5 elementor-widget elementor-widget-text-editor\" data-id=\"8cd9ea5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>A cable modem, DSL or better connection, with speeds of at least:<ul><li>Download: 300kbps<\/li><li>Upload: 250kbps<\/li><\/ul><\/li><li>You can\u00a0<a href=\"https:\/\/www.google.com\/search?q=internet+speed+test\" target=\"_blank\" rel=\"noopener\">run a speed test<\/a>\u00a0to check your speed<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2aebeb7 elementor-widget elementor-widget-text-editor\" data-id=\"2aebeb7\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"download-install-proctortrack\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div><strong>Important<\/strong>: Tablets and mobiles cannot be used for Proctortrack.<\/div>\n<h1>Step 2 &#8211; log in to Proctortrack<\/h1>\n<ol>\n \t<li>Go to the Proctortrack website using the link sent to you by your institution.<\/li>\n \t<li>Enter the username and password sent to you by your institution and then select <strong>Sign in<\/strong>.<\/li>\n<\/ol>\n<div><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-student-info\/proctortrack-login-screen.png\" alt=\"The Proctortrack home page. The username field, password field and Sign in button are highlighted.\" \/><\/div>\n<ol start=\"3\">\n \t<li>Reset your password as instructed. You will only be required to do this once and this will remain your password.<\/li>\n<\/ol>\n\n<div class=\"important-box\">\n<strong>Important: <\/strong>The temporary password provided by your institution will no longer work from this point onwards.\n<\/div>\n\n<img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-student-info\/01_preparation-steps_image-02.png\" alt=\"The Proctortrack password reset screen, with current and new password fields empty.\" \/>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-290b092 elementor-widget elementor-widget-text-editor\" data-id=\"290b092\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1>Step 3 &#8211; Select test and view guidelines<\/h1>\n<p>The Proctortrack dashboard loads and should include an onboarding test set up by your institution.<\/p>\n<ol>\n<li>Select <strong>Go To Test<\/strong>.<\/li>\n<\/ol>\n<div><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-student-info\/Proctortrack-dashboard.png\" alt=\"Proctortrack dashboard. Go To Test button next to an onboarding test is highlighted.\"><\/div>\n<p>The first step in the onboarding process displays. This page tells you how to set up your testing environment and the guidelines for the current test, read through the guidelines and scroll to the end of the page.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/wp-content\/uploads\/sites\/5\/2023\/05\/testing-environment.png\" alt=\"Instructions to set up a proper testing environment\"><\/p>\n<ol start=\"2\">\n<li>If you agree with the guidelines, select the <strong>I have read, understand and will adhere to the required environment guidelines<\/strong> checkbox at the bottom of the page and then select <strong>Go To Next Step<\/strong>.<\/li>\n<\/ol>\n<p><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-student-info\/01_preparation-steps_image-05.png\" alt=\"The 'I agree...' checkbox and Go To Next Step button on the first onboarding step page are highlighted.\"><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f972e7e elementor-widget elementor-widget-text-editor\" data-id=\"f972e7e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1>Step 4 \u2013 Install Proctortrack<\/h1><ol><li>Select <strong>Download Proctortrack<\/strong> to save the install file to your computer.<\/li><\/ol><div><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/wp-content\/uploads\/sites\/5\/2023\/05\/Download-proctortrack.png\" alt=\"the screen where you select to download proctortrack\" width=\"700\" height=\"467\" \/><\/div><div class=\"tip-box\"><strong>Tip:<\/strong> Any practice test your institution has included in onboarding will open in the same browser tab you use to download the Proctortrack files. Keep this tab open to make sure the test will load.<\/div><ol start=\"2\"><li>Once the file has downloaded, select the downloaded file select <strong>Open<\/strong>. Alternatively, go to the install file location on your computer and run the file from there.<\/li><li>The Proctortrack installer launches. When the install is complete, the Proctortrack software launches and connects to the Internet.<\/li><\/ol><h2>Additional steps for Mac users<\/h2><p>If you are using a Mac, there are additional steps you may need to take to install and run Proctortrack.<\/p><p>If a <b>&#8216;malicious software&#8217;<\/b> notification displays, follow the steps covered in <a href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/additional-steps-for-mac-users\/\">this document<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7df95cb elementor-widget elementor-widget-text-editor\" data-id=\"7df95cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1>Step 5 &#8211; Set up your identification profile<\/h1><p>Once the Proctortrack software is installed, the Proctortrack app will launch and do a system check. You will then need to create a baseline identity profile by scanning:<\/p><ul><li>Your face<\/li><li>A valid form of ID<\/li><\/ul><p>The scans will be used to verify your identity and create your profile. Your identity profile is then used to check the correct person is sitting main event tests.<\/p><div class=\"tip-box\"><strong>Important<\/strong>: Please refer to your test invitation to find out what form of ID is accepted by your institution.<\/div><p>Follow the onscreen instructions to create your identity profile in the Proctortrack application. The process is intuitive, the slides below will give you an idea of the screens you will encounter during the process.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0eaba4c elementor-arrows-position-outside elementor-pagination-position-outside elementor-widget__width-inherit elementor--h-position-center elementor--v-position-middle elementor-widget elementor-widget-slides\" data-id=\"0eaba4c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;navigation&quot;:&quot;both&quot;,&quot;transition&quot;:&quot;slide&quot;,&quot;transition_speed&quot;:500}\" data-widget_type=\"slides.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-swiper\">\n\t\t\t\t\t<div class=\"elementor-slides-wrapper elementor-main-swiper swiper\" role=\"region\" aria-roledescription=\"carousel\" aria-label=\"Slides\" dir=\"ltr\" data-animation=\"fadeInUp\">\n\t\t\t\t<div class=\"swiper-wrapper elementor-slides\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-repeater-item-0278adc swiper-slide\" role=\"group\" aria-roledescription=\"slide\"><div class=\"swiper-slide-bg\" role=\"img\" aria-label=\"Proctortrack first screen, welcome to Proctortrack\"><\/div><div class=\"swiper-slide-inner\" ><div class=\"swiper-slide-contents\"><\/div><\/div><\/div><div class=\"elementor-repeater-item-21b5905 swiper-slide\" role=\"group\" aria-roledescription=\"slide\"><div class=\"swiper-slide-bg\" role=\"img\" aria-label=\"Proctortrack agreement to policy\"><\/div><div class=\"swiper-slide-inner\" ><div class=\"swiper-slide-contents\"><\/div><\/div><\/div><div class=\"elementor-repeater-item-90e9016 swiper-slide\" role=\"group\" aria-roledescription=\"slide\"><div class=\"swiper-slide-bg\" role=\"img\" aria-label=\"Proctortrack system check\"><\/div><div class=\"swiper-slide-inner\" ><div class=\"swiper-slide-contents\"><\/div><\/div><\/div><div class=\"elementor-repeater-item-4be0554 swiper-slide\" role=\"group\" aria-roledescription=\"slide\"><div class=\"swiper-slide-bg\" role=\"img\" aria-label=\"03-install-PT\"><\/div><div class=\"swiper-slide-inner\" ><div class=\"swiper-slide-contents\"><\/div><\/div><\/div><div class=\"elementor-repeater-item-7af14ed swiper-slide\" role=\"group\" aria-roledescription=\"slide\"><div class=\"swiper-slide-bg\" role=\"img\" aria-label=\"Proctortrack system ready for exam\"><\/div><div class=\"swiper-slide-inner\" ><div class=\"swiper-slide-contents\"><\/div><\/div><\/div><div class=\"elementor-repeater-item-9070021 swiper-slide\" role=\"group\" aria-roledescription=\"slide\"><div class=\"swiper-slide-bg\" role=\"img\" aria-label=\"05-install-PT\"><\/div><div class=\"swiper-slide-inner\" ><div class=\"swiper-slide-contents\"><\/div><\/div><\/div><div class=\"elementor-repeater-item-c8fd3b1 swiper-slide\" role=\"group\" aria-roledescription=\"slide\"><div class=\"swiper-slide-bg\" role=\"img\" aria-label=\"Proctortrack take selfie screen\"><\/div><div class=\"swiper-slide-inner\" ><div class=\"swiper-slide-contents\"><\/div><\/div><\/div><div class=\"elementor-repeater-item-55b9092 swiper-slide\" role=\"group\" aria-roledescription=\"slide\"><div class=\"swiper-slide-bg\" role=\"img\" aria-label=\"Proctortrack look forward\"><\/div><div class=\"swiper-slide-inner\" ><div class=\"swiper-slide-contents\"><\/div><\/div><\/div><div class=\"elementor-repeater-item-19bee4b swiper-slide\" role=\"group\" aria-roledescription=\"slide\"><div class=\"swiper-slide-bg\" role=\"img\" aria-label=\"08-install-PT\"><\/div><div class=\"swiper-slide-inner\" ><div class=\"swiper-slide-contents\"><\/div><\/div><\/div><div class=\"elementor-repeater-item-e1339cc swiper-slide\" role=\"group\" aria-roledescription=\"slide\"><div class=\"swiper-slide-bg\" role=\"img\" aria-label=\"09-install-PT\"><\/div><div class=\"swiper-slide-inner\" ><div class=\"swiper-slide-contents\"><\/div><\/div><\/div><div class=\"elementor-repeater-item-64f2cc9 swiper-slide\" role=\"group\" aria-roledescription=\"slide\"><div class=\"swiper-slide-bg\" role=\"img\" aria-label=\"11-install-PT\"><\/div><div class=\"swiper-slide-inner\" ><div class=\"swiper-slide-contents\"><\/div><\/div><\/div><div class=\"elementor-repeater-item-668bc2d swiper-slide\" role=\"group\" aria-roledescription=\"slide\"><div class=\"swiper-slide-bg\" role=\"img\" aria-label=\"12-install-PT\"><\/div><div class=\"swiper-slide-inner\" ><div class=\"swiper-slide-contents\"><\/div><\/div><\/div><div class=\"elementor-repeater-item-b46af5b swiper-slide\" role=\"group\" aria-roledescription=\"slide\"><div class=\"swiper-slide-bg\" role=\"img\" aria-label=\"13c-install-PT\"><\/div><div class=\"swiper-slide-inner\" ><div class=\"swiper-slide-contents\"><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-prev\" role=\"button\" tabindex=\"0\" aria-label=\"Previous slide\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-chevron-left\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M646 125C629 125 613 133 604 142L308 442C296 454 292 471 292 487 292 504 296 521 308 533L604 854C617 867 629 875 646 875 663 875 679 871 692 858 704 846 713 829 713 812 713 796 708 779 692 767L438 487 692 225C700 217 708 204 708 187 708 171 704 154 692 142 675 129 663 125 646 125Z\"><\/path><\/svg>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-next\" role=\"button\" tabindex=\"0\" aria-label=\"Next slide\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-chevron-right\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M696 533C708 521 713 504 713 487 713 471 708 454 696 446L400 146C388 133 375 125 354 125 338 125 325 129 313 142 300 154 292 171 292 187 292 204 296 221 308 233L563 492 304 771C292 783 288 800 288 817 288 833 296 850 308 863 321 871 338 875 354 875 371 875 388 867 400 854L696 533Z\"><\/path><\/svg>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-pagination\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60fd0ad elementor-widget elementor-widget-text-editor\" data-id=\"60fd0ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>More about the room scan<\/h2><p>If you are required to do the room scan, follow the onscreen instructions. These are the methods available to you.<\/p><p><strong>Pan your webcam<\/strong><br \/>If you are using an external webcam, move it around to capture your desk and room. Ensure you capture the area on and under the desk.<\/p><div><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-student-info\/room-scan-method-1.gif\" alt=\"Animation showing a student scanning his desk and room with an external webcam.\" \/><\/div><p><strong>Pan your laptop<\/strong><br \/>If you are using your computer&#8217;s internal webcam, move your laptop around to capture your desk and room. Ensure you capture the area on and under the desk.<\/p><div><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-student-info\/room-scan-method-2.gif\" alt=\"Animation showing a student scanning his desk and room with an internal laptop webcam.\" \/><\/div><p><strong>Use a mirror<\/strong><br \/>Position a mirror in front of the webcam and move it around to capture the room and the area on and under the desk.<br \/><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-student-info\/room-scan-method-3.gif\" alt=\"Animation showing a student scanning his desk and room by using a mirror to reflect the area at his laptop's webcam.\" \/><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bd7213b elementor-widget elementor-widget-text-editor\" data-id=\"bd7213b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1>Step 6 &#8211; Take the practice test<\/h1>\nYou <b><i>may <\/i><\/b>be required to take a practice test if your institution has provided one as part of onboarding.\n\nIf the <strong>TEST GUIDELINES<\/strong> screen displays in Proctortrack after completing your onboarding scans, a practice test has been provided. See the slideshow below for the screens you will see.\n\n<div class=\"tip-box\">\n<strong>Tip:\u00a0<\/strong>Sitting a practice test is very similar to sitting a main event test.\n<\/div>\n\nTo sit the practice test review the test guidelines and then select <strong>START PROCTORING<\/strong>.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc6a3d1 elementor-arrows-position-outside elementor-pagination-position-outside elementor-widget__width-inherit elementor--h-position-center elementor--v-position-middle elementor-widget elementor-widget-slides\" data-id=\"fc6a3d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;navigation&quot;:&quot;both&quot;,&quot;transition&quot;:&quot;slide&quot;,&quot;transition_speed&quot;:500}\" data-widget_type=\"slides.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-swiper\">\n\t\t\t\t\t<div class=\"elementor-slides-wrapper elementor-main-swiper swiper\" role=\"region\" aria-roledescription=\"carousel\" aria-label=\"Slides\" dir=\"ltr\" data-animation=\"fadeInUp\">\n\t\t\t\t<div class=\"swiper-wrapper elementor-slides\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-repeater-item-0278adc swiper-slide\" role=\"group\" aria-roledescription=\"slide\"><div class=\"swiper-slide-bg\" role=\"img\" aria-label=\"Proctortrack test guidelines\"><\/div><div class=\"swiper-slide-inner\" ><div class=\"swiper-slide-contents\"><\/div><\/div><\/div><div class=\"elementor-repeater-item-1aaa532 swiper-slide\" role=\"group\" aria-roledescription=\"slide\"><div class=\"swiper-slide-bg\" role=\"img\" aria-label=\"13ab-install-PT\"><\/div><div class=\"swiper-slide-inner\" ><div class=\"swiper-slide-contents\"><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-prev\" role=\"button\" tabindex=\"0\" aria-label=\"Previous slide\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-chevron-left\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M646 125C629 125 613 133 604 142L308 442C296 454 292 471 292 487 292 504 296 521 308 533L604 854C617 867 629 875 646 875 663 875 679 871 692 858 704 846 713 829 713 812 713 796 708 779 692 767L438 487 692 225C700 217 708 204 708 187 708 171 704 154 692 142 675 129 663 125 646 125Z\"><\/path><\/svg>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-next\" role=\"button\" tabindex=\"0\" aria-label=\"Next slide\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-chevron-right\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M696 533C708 521 713 504 713 487 713 471 708 454 696 446L400 146C388 133 375 125 354 125 338 125 325 129 313 142 300 154 292 171 292 187 292 204 296 221 308 233L563 492 304 771C292 783 288 800 288 817 288 833 296 850 308 863 321 871 338 875 354 875 371 875 388 867 400 854L696 533Z\"><\/path><\/svg>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-pagination\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e39f04 elementor-widget elementor-widget-text-editor\" data-id=\"6e39f04\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The practice test loads in the the browser window you used to download and launch the Proctortrack software. A blue border appears around the edges of your screen and a video panel of yourself displays.<\/p>\n<div><img decoding=\"async\" src=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/wp-content\/uploads\/sites\/5\/2023\/05\/proctoring-active.png\" alt=\"Janison Replay with blue outline showing that Proctortrack is monitoring the test taker\"><\/div>\n<ol start=\"1\">\n<li>Make your way through the test questions and submit the test once you reach the end.<\/li>\n<\/ol>\n<p>Once you finish your test,&nbsp;<span class=\"ui-provider ha b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak ContentPasted0\" dir=\"ltr\">Proctortrack should auto close <\/span>&nbsp;&#8211; this will end the monitoring of your behaviour and environment, and submit all scan and video proctoring data to the Proctortrack system.<\/p>\n<p>Occasionally Proctortrack may not close, if this happens, please select <strong>END<\/strong>.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/wp-content\/uploads\/sites\/5\/2023\/05\/Practice-test-02.png\" alt=\"Test-taker video with END button highlighted\"><\/p>\n<p>You have an option to return to the test or to confirm that you want to end the session.<\/p>\n<div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/wp-content\/uploads\/sites\/5\/2023\/05\/17-install-PT.png\" alt=\"Proctortrack screen to confirm ending the test \"><\/div>\n<p>Proctortrack uploads your proctoring data and advises you not to quit the app.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-23bce35 elementor-arrows-position-outside elementor-pagination-position-outside elementor-widget__width-inherit elementor--h-position-center elementor--v-position-middle elementor-widget elementor-widget-slides\" data-id=\"23bce35\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;navigation&quot;:&quot;both&quot;,&quot;transition&quot;:&quot;slide&quot;,&quot;transition_speed&quot;:500}\" data-widget_type=\"slides.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-swiper\">\n\t\t\t\t\t<div class=\"elementor-slides-wrapper elementor-main-swiper swiper\" role=\"region\" aria-roledescription=\"carousel\" aria-label=\"Slides\" dir=\"ltr\" data-animation=\"fadeInUp\">\n\t\t\t\t<div class=\"swiper-wrapper elementor-slides\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-repeater-item-0278adc swiper-slide\" role=\"group\" aria-roledescription=\"slide\"><div class=\"swiper-slide-bg\" role=\"img\" aria-label=\"The Proctortrack uplaoding progress screen, with an upload progress of 80%.\"><\/div><div class=\"swiper-slide-inner\" ><div class=\"swiper-slide-contents\"><\/div><\/div><\/div><div class=\"elementor-repeater-item-c60fc20 swiper-slide\" role=\"group\" aria-roledescription=\"slide\"><div class=\"swiper-slide-bg\" role=\"img\" aria-label=\"The Proctortrack Uploading Completed! screen, with QUIT APP and UNINSTALL buttons.\"><\/div><div class=\"swiper-slide-inner\" ><div class=\"swiper-slide-contents\"><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-prev\" role=\"button\" tabindex=\"0\" aria-label=\"Previous slide\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-chevron-left\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M646 125C629 125 613 133 604 142L308 442C296 454 292 471 292 487 292 504 296 521 308 533L604 854C617 867 629 875 646 875 663 875 679 871 692 858 704 846 713 829 713 812 713 796 708 779 692 767L438 487 692 225C700 217 708 204 708 187 708 171 704 154 692 142 675 129 663 125 646 125Z\"><\/path><\/svg>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-next\" role=\"button\" tabindex=\"0\" aria-label=\"Next slide\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-chevron-right\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M696 533C708 521 713 504 713 487 713 471 708 454 696 446L400 146C388 133 375 125 354 125 338 125 325 129 313 142 300 154 292 171 292 187 292 204 296 221 308 233L563 492 304 771C292 783 288 800 288 817 288 833 296 850 308 863 321 871 338 875 354 875 371 875 388 867 400 854L696 533Z\"><\/path><\/svg>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-pagination\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fb41e7d elementor-widget elementor-widget-text-editor\" data-id=\"fb41e7d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Once the upload is complete, the status will show as 100% and you have the option to close or uninstall Proctortrack.<\/p><ul><li>Select <strong>QUIT APP<\/strong> to exit Proctortrack but leave it installed so you can use for later tests.<\/li><li>Select <strong>UNINSTALL<\/strong> to uninstall Proctortrack from your computer.<\/li><\/ul><h1>Step 7 &#8211; Check if verification scans have passed<\/h1><p>After you complete and submit your onboarding test, your face and ID scans are run through a verification process to ensure they meet requirements.<\/p><p>While your onboarding data is being processed, you will see a &#8216;processing&#8217; message on the Proctortrack dashboard.<\/p><div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-student-info\/01_preparation-steps_image-26.jpg\" alt=\"The 'processing' message on the Proctotrack dashboard, indicating the onboarding scan data is being processed.\" \/><\/div><div>Once processed, you will receive an email notifying you that your scans have either passed or failed.<\/div><h2 data-remapped=\"1\">Onboarding scans pass<\/h2><p>You will receive an email notification that your onboarding profile has been accepted. Your Proctortrack dashboard will show your baseline ID profile with a status of &#8216;passed&#8217;.<\/p><div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-student-info\/01_preparation-steps_image-27.jpg\" alt=\"The 'passed' message on the Proctotrack dashboard, indicating the onboarding scan data has passed verification.\" \/><\/div><div class=\"tip-box\"><strong>Tip: <\/strong>Once your scans are successfully verified, an encrypted profile containing your identity information is created and will be stored.<p>At the start of each proctored (video-supervised) test, you will complete the relevant scans that are checked against your encrypted profile.<\/p><\/div><h2 data-remapped=\"1\">Onboarding scans fail<\/h2><p>If your scans fail, you will receive an email notification that your onboarding profile has been rejected. The email will include details of why the onboarding test was not accepted and advise you to retake the onboarding test.<\/p><div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-student-info\/01_preparation-steps_image-28.png\" alt=\"An example email advising a student that their onboarding test has not been accepted due to 'Photo ID scan not captured'.\" \/><\/div><p>The Proctortrack dashboard will show your baseline ID has a status of &#8216;failed&#8217; and you need to take the onboarding scans again.<\/p><div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-student-info\/01_preparation-steps_image-29.jpg\" alt=\"The 'failed' message on the Proctotrack dashboard, indicating the onboarding scan data has not passed verification.\" \/><\/div><p>You will need to retake the onboarding scan process to ensure your scans meet the requirements.<\/p><ol><li>Take note of the reason your onboarding test failed verification previously, so you can avoid the same problem this time you complete the test.<\/li><li>Select <strong>Retake test<\/strong> next to the onboarding test.<\/li><\/ol><div class=\"content-screenshot\"><img decoding=\"async\" src=\"https:\/\/help.janison.com\/wp-content\/uploads\/sites\/5\/2023\/04\/01-student-info\/01_preparation-steps_image-30.png\" alt=\"The 'failed' message on the Proctotrack dashboard, indicating the onboarding scan data has not passed verification.\" \/><\/div><ol start=\"3\"><li>Follow the steps to complete setting up your identification profile as you did on your previous attempt.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-76ae559d e-con-full e-flex e-con e-parent\" data-id=\"76ae559d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f54c5af elementor-toc--minimized-on-tablet elementor-widget elementor-widget-global elementor-global-69 elementor-widget-table-of-contents\" data-id=\"f54c5af\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;headings_by_tags&quot;:[&quot;h1&quot;,&quot;h2&quot;,&quot;h3&quot;,&quot;h4&quot;,&quot;h5&quot;],&quot;exclude_headings_by_selector&quot;:[],&quot;sticky&quot;:&quot;top&quot;,&quot;collapse_subitems&quot;:&quot;yes&quot;,&quot;no_headings_message&quot;:&quot;No headings were found on this page.&quot;,&quot;marker_view&quot;:&quot;numbers&quot;,&quot;minimize_box&quot;:&quot;yes&quot;,&quot;minimized_on&quot;:&quot;tablet&quot;,&quot;hierarchical_view&quot;:&quot;yes&quot;,&quot;min_height&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_laptop&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;sticky_on&quot;:[&quot;widescreen&quot;,&quot;desktop&quot;,&quot;laptop&quot;,&quot;tablet&quot;,&quot;mobile&quot;],&quot;sticky_offset&quot;:0,&quot;sticky_effects_offset&quot;:0,&quot;sticky_anchor_link_offset&quot;:0}\" data-widget_type=\"table-of-contents.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-toc__header\">\n\t\t\t\t\t\t<h2 class=\"elementor-toc__header-title\">\n\t\t\t\tTopics on this page\t\t\t<\/h2>\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--expand\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__f54c5af\" aria-expanded=\"true\" aria-label=\"Open table of contents\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div>\n\t\t\t\t<div class=\"elementor-toc__toggle-button 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Important: Once you have completed the onboarding steps, your face and ID scan data is run through a verification process. As this process can take up to 24 [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Prepare for test day - Janison Remote for test-takers<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/help.janison.com\/janison-remote-for-test-takers\/prepare-for-test-day\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Prepare for test day - Janison Remote for test-takers\" \/>\n<meta property=\"og:description\" content=\"Remote for test-takers Onboarding &#8211;&nbsp;Prepare for test day You need to complete the onboarding steps first, in order to be eligible to take a main event test. 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