Welcome to the Janison Academy help portal

Academy supported browser-based applications

To help ensure a smooth Academy experience, we recommend the minimum specifications below.

Academy browser-based applications are compatible with a range of stable operating system (OS) versions for desktops, laptops, and tablets.

Note: Academy learning has selected responsive design support for mobile devices. Academy admin does not have responsive optimisation for mobile devices, therefore, mobile devices smaller than a standard tablet device (screen resolution 1024 × 768) are not supported.
Operating systemBrowser (Primary compatibility)Browser (Secondary compatibility, limited Support)
MacOSSafariChrome, Firefox
Windows 10 (version 22H2 – build 10.0.19045, until end of life 24 October 2025)ChromeEdge, Firefox
Windows 11Chrome, Edge, Firefoxn/a

Notes regarding operating systems

  • Please refer to the vendors of the operating systems for their minimum hardware requirements.
  • Janison does not support beta, developer or other alternative build versions.
  • Janison does not support ChromeOS Flex.

Any OS versions outside of this range can be negotiated in advance, as required.

Notes regarding web browsers

  • Janison supports the most recent web browsers as indicated in the table above. We request that you use the most recent versions to improve security, performance and stability. Please see Our Pledge below.
  • Cookies and Javascript must be enabled.
  • Janison does not support beta or alternative build versions of these browsers.

Any browser versions outside of this range can be negotiated in advance, as required.

Our pledge

Janison does its best to ensure access and availability for students to participate in assessments and learning.

Due to the sheer volume and variety of devices in the ever-changing marketplace, Janison only supports current and previously released stable operating system versions as listed above in Janison Academy supported browser-based applications. We will endeavour to update these guidelines, as required.

Janison reserves the right to change these guidelines; where possible we will provide reasonable notice of any material changes to these guidelines.

Please contact us should your organisation have special requirements.

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