Janison Remote for test-takers help portal
Remote for test-takers
If you are experiencing an issue with Janison Remote, you may find the solution in the answers to the following frequently asked questions (FAQs). If you can’t find the information you need, or the issue is still happening, refer to the Getting help page for details on contacting support.
Contact the Proctortrack support team:
Before your first proctored (video supervised) test, you will be instructed to submit scans of your face and your photo identification.
Once these scans are processed to verified that they match, an encrypted baseline identity profile is created and stored for up to 365 days.
At the start of each proctored test, you will need to submit a face scan to be checked against your encrypted profile.
If your baseline identity verification fails, you will receive an email notifying you that your onboarding scans have been rejected. The email will include the reason for the rejection.
Make sure you retake your onboarding test as soon as possible and take the reasons your previous scans were rejected into consideration, to help avoid your scans being rejected again.
Helpful tips:
Wishing you all the best for your exam!
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