Janison Remote for test-takers help portal

Onboarding – Prepare for test day

You need to complete the onboarding steps first, in order to be eligible to take a main event test.

Important: Once you have completed the onboarding steps, your face and ID scan data is run through a verification process. As this process can take up to 24 hours, it’s important you complete onboarding with enough time to allow you to complete the onboarding steps again if there are any problems with your identity scans on the first attempt.

Step 1 – Check your device meets the minimum requirements

Janison Remote uses Proctortrack software to supervise your test remotely. You’ll need to download and install the software to use it during onboarding and while sitting your test. Your computer needs to meet the following minimum requirements to install and use Proctortrack.


  • A desktop or laptop computer, either:
    • PC (Windows 7+)
    • Mac (macOS Sierra 10.12+)
  • A web video camera (webcam) with:
    • A resolution of 800×600 or better
    • A working microphone
  • Processor/RAM:
    • Windows: Dual-core 2.4 Ghz CPU, 8GB RAM or better
    • MacOS: Intel Processor, 8GB RAM or better
  • Free disk space: 1GB+


  • Browser: Chrome 70+ or Firefox 69+
  • Javascript: Enabled
  • 3rd Party cookies: Enabled
  • HTML5: Enabled
  • Screen resolution: 1024 x 768px
Internet speed
  • A cable modem, DSL or better connection, with speeds of at least:
    • Download: 300kbps
    • Upload: 250kbps
  • You can run a speed test to check your speed
Important: Tablets and mobiles cannot be used for Proctortrack.

Step 2 – log in to Proctortrack

  1. Go to the Proctortrack website using the link sent to you by your institution.
  2. Enter the username and password sent to you by your institution and then select Sign in.
The Proctortrack home page. The username field, password field and Sign in button are highlighted.
  1. Reset your password as instructed. You will only be required to do this once and this will remain your password.
Important: The temporary password provided by your institution will no longer work from this point onwards.
The Proctortrack password reset screen, with current and new password fields empty.

Step 3 – Select test and view guidelines

The Proctortrack dashboard loads and should include an onboarding test set up by your institution.

  1. Select Go To Test.
Proctortrack dashboard. Go To Test button next to an onboarding test is highlighted.

The first step in the onboarding process displays. This page tells you how to set up your testing environment and the guidelines for the current test, read through the guidelines and scroll to the end of the page.

Instructions to set up a proper testing environment

  1. If you agree with the guidelines, select the I have read, understand and will adhere to the required environment guidelines checkbox at the bottom of the page and then select Go To Next Step.

The 'I agree...' checkbox and Go To Next Step button on the first onboarding step page are highlighted.

Step 4 – Install Proctortrack

  1. Select Download Proctortrack to save the install file to your computer.
the screen where you select to download proctortrack
Tip: Any practice test your institution has included in onboarding will open in the same browser tab you use to download the Proctortrack files. Keep this tab open to make sure the test will load.
  1. Once the file has downloaded, select the downloaded file select Open. Alternatively, go to the install file location on your computer and run the file from there.
  2. The Proctortrack installer launches. When the install is complete, the Proctortrack software launches and connects to the Internet.

Additional steps for Mac users

If you are using a Mac, there are additional steps you may need to take to install and run Proctortrack.

If a ‘malicious software’ notification displays, follow the steps covered in this document.

Step 5 – Set up your identification profile

Once the Proctortrack software is installed, the Proctortrack app will launch and do a system check. You will then need to create a baseline identity profile by scanning:

  • Your face
  • A valid form of ID

The scans will be used to verify your identity and create your profile. Your identity profile is then used to check the correct person is sitting main event tests.

Important: Please refer to your test invitation to find out what form of ID is accepted by your institution.

Follow the onscreen instructions to create your identity profile in the Proctortrack application. The process is intuitive, the slides below will give you an idea of the screens you will encounter during the process.

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More about the room scan

If you are required to do the room scan, follow the onscreen instructions. These are the methods available to you.

Pan your webcam
If you are using an external webcam, move it around to capture your desk and room. Ensure you capture the area on and under the desk.

Animation showing a student scanning his desk and room with an external webcam.

Pan your laptop
If you are using your computer’s internal webcam, move your laptop around to capture your desk and room. Ensure you capture the area on and under the desk.

Animation showing a student scanning his desk and room with an internal laptop webcam.

Use a mirror
Position a mirror in front of the webcam and move it around to capture the room and the area on and under the desk.
Animation showing a student scanning his desk and room by using a mirror to reflect the area at his laptop's webcam.

Step 6 – Take the practice test

You may be required to take a practice test if your institution has provided one as part of onboarding. If the TEST GUIDELINES screen displays in Proctortrack after completing your onboarding scans, a practice test has been provided. See the slideshow below for the screens you will see.
Tip: Sitting a practice test is very similar to sitting a main event test.
To sit the practice test review the test guidelines and then select START PROCTORING.
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The practice test loads in the the browser window you used to download and launch the Proctortrack software. A blue border appears around the edges of your screen and a video panel of yourself displays.

Janison Replay with blue outline showing that Proctortrack is monitoring the test taker
  1. Make your way through the test questions and submit the test once you reach the end.

Once you finish your test, Proctortrack should auto close  – this will end the monitoring of your behaviour and environment, and submit all scan and video proctoring data to the Proctortrack system.

Occasionally Proctortrack may not close, if this happens, please select END.

Test-taker video with END button highlighted

You have an option to return to the test or to confirm that you want to end the session.

Proctortrack screen to confirm ending the test

Proctortrack uploads your proctoring data and advises you not to quit the app.

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Once the upload is complete, the status will show as 100% and you have the option to close or uninstall Proctortrack.

  • Select QUIT APP to exit Proctortrack but leave it installed so you can use for later tests.
  • Select UNINSTALL to uninstall Proctortrack from your computer.

Step 7 – Check if verification scans have passed

After you complete and submit your onboarding test, your face and ID scans are run through a verification process to ensure they meet requirements.

While your onboarding data is being processed, you will see a ‘processing’ message on the Proctortrack dashboard.

The 'processing' message on the Proctotrack dashboard, indicating the onboarding scan data is being processed.
Once processed, you will receive an email notifying you that your scans have either passed or failed.

Onboarding scans pass

You will receive an email notification that your onboarding profile has been accepted. Your Proctortrack dashboard will show your baseline ID profile with a status of ‘passed’.

The 'passed' message on the Proctotrack dashboard, indicating the onboarding scan data has passed verification.
Tip: Once your scans are successfully verified, an encrypted profile containing your identity information is created and will be stored.

At the start of each proctored (video-supervised) test, you will complete the relevant scans that are checked against your encrypted profile.

Onboarding scans fail

If your scans fail, you will receive an email notification that your onboarding profile has been rejected. The email will include details of why the onboarding test was not accepted and advise you to retake the onboarding test.

An example email advising a student that their onboarding test has not been accepted due to 'Photo ID scan not captured'.

The Proctortrack dashboard will show your baseline ID has a status of ‘failed’ and you need to take the onboarding scans again.

The 'failed' message on the Proctotrack dashboard, indicating the onboarding scan data has not passed verification.

You will need to retake the onboarding scan process to ensure your scans meet the requirements.

  1. Take note of the reason your onboarding test failed verification previously, so you can avoid the same problem this time you complete the test.
  2. Select Retake test next to the onboarding test.
The 'failed' message on the Proctotrack dashboard, indicating the onboarding scan data has not passed verification.
  1. Follow the steps to complete setting up your identification profile as you did on your previous attempt.

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