Janison Remote for test-takers help portal
Janison Remote for test-takers help portal
Remote for test-takers
You need to complete the onboarding steps first, in order to be eligible to take a main event test.
Janison Remote uses Proctortrack software to supervise your test remotely. You’ll need to download and install the software to use it during onboarding and while sitting your test. Your computer needs to meet the following minimum requirements to install and use Proctortrack.
Hardware
Software
The Proctortrack dashboard loads and should include an onboarding test set up by your institution.
The first step in the onboarding process displays. This page tells you how to set up your testing environment and the guidelines for the current test, read through the guidelines and scroll to the end of the page.
If you are using a Mac, there are additional steps you may need to take to install and run Proctortrack.
If a ‘malicious software’ notification displays, follow the steps covered in this document.
Once the Proctortrack software is installed, the Proctortrack app will launch and do a system check. You will then need to create a baseline identity profile by scanning:
The scans will be used to verify your identity and create your profile. Your identity profile is then used to check the correct person is sitting main event tests.
Follow the onscreen instructions to create your identity profile in the Proctortrack application. The process is intuitive, the slides below will give you an idea of the screens you will encounter during the process.
If you are required to do the room scan, follow the onscreen instructions. These are the methods available to you.
Pan your webcam
If you are using an external webcam, move it around to capture your desk and room. Ensure you capture the area on and under the desk.
Pan your laptop
If you are using your computer’s internal webcam, move your laptop around to capture your desk and room. Ensure you capture the area on and under the desk.
Use a mirror
Position a mirror in front of the webcam and move it around to capture the room and the area on and under the desk.
The practice test loads in the the browser window you used to download and launch the Proctortrack software. A blue border appears around the edges of your screen and a video panel of yourself displays.
Once you finish your test, Proctortrack should auto close – this will end the monitoring of your behaviour and environment, and submit all scan and video proctoring data to the Proctortrack system.
Occasionally Proctortrack may not close, if this happens, please select END.
You have an option to return to the test or to confirm that you want to end the session.
Proctortrack uploads your proctoring data and advises you not to quit the app.
Once the upload is complete, the status will show as 100% and you have the option to close or uninstall Proctortrack.
After you complete and submit your onboarding test, your face and ID scans are run through a verification process to ensure they meet requirements.
While your onboarding data is being processed, you will see a ‘processing’ message on the Proctortrack dashboard.
You will receive an email notification that your onboarding profile has been accepted. Your Proctortrack dashboard will show your baseline ID profile with a status of ‘passed’.
At the start of each proctored (video-supervised) test, you will complete the relevant scans that are checked against your encrypted profile.
If your scans fail, you will receive an email notification that your onboarding profile has been rejected. The email will include details of why the onboarding test was not accepted and advise you to retake the onboarding test.
The Proctortrack dashboard will show your baseline ID has a status of ‘failed’ and you need to take the onboarding scans again.
You will need to retake the onboarding scan process to ensure your scans meet the requirements.
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