Review candidate scans and videos

Instructors can review candidate identity scans and test videos in Proctortrack and pass or fail them as required. This task can be completed for onboarding tests and main event tests.

Review onboarding scans

Where required, candidates complete onboarding and capture their identities via a scans of their face and an accepted form of identification. This creates a baseline identity profile that remains valid for 365 days and is used to verify the correct candidate is taking each main event test. Refer to the Onboarding introduction page for more information on onboarding events.

After a candidate has completed onboarding, instructors can review the scans in Proctortrack to check for any issues and pass or fail the scans as required.

Follow the steps below to review onboarding scans. If you need instructions on reviewing main event test scans and proctoring videos, refer to the Reviewing main event scans and videos page for more information.

Step 1 – Select the required onboarding test

1. Go to the Proctortrack instructor dashboard by logging in to Proctortrack, or selecting Dashboard if you are already logged in.
2. On the instructor dashboard, locate the required onboarding test in the View Reports list.

   Tip

   • Onboarding tests can be identified by the green Onboarding label under the test name.
   • If the test is still open, it will be shown on the Current Tests tab under View Reports.
   • If the test has ended, it will be shown on the Past Tests tab under View Reports.
   
3. Select the required onboarding test’s name in the TEST NAME column.
   
4. The onboarding test’s dashboard displays. Refer to the next step for an overview of the dashboard.

Step 2 – Review the onboarding test’s dashboard

The selected onboarding test’s dashboard contains the following sections and features.

Step 3 – Review onboarding scans

Scans can be reviewed with limited options within the Onboarding Student List itself or with more functionality in a new browser tab.

Reviewing within the Onboarding Student List

This option is useful for performing a quick check on the candidate’s onboarding scans.

1. Select the drop-down arrow next to the required candidate session.
   
2. This opens the candidate’s scans immediately below the row in the list. Review the images from the scans. The reason a scan has been rejected is shown in the text above the scan.
   
3. Either leave the current status as it is, or override the passed or failed status assigned automatically by Proctortrack by selecting the checkbox next to the session and then select Pass or Fail above the list. In this example, the instructor is selecting Pass.
   
4. Select Yes … to confirm the change on the Are you sure? popup.
   
5. The candidate’s session is now shown with the new status in the Student Onboarding List. In this example, as the session was set to passed, the session’s text in the list is now blue. The session also has a blue Prof label to indicate that the session has been reviewed and professor feedback of passed has been provided.
   

Reviewing in a new browser tab

This option provides more functionality and is useful if you need to take a closer look at the scans or want to add a note to the session.

1. Select the candidate’s First Name in the required session on the Student Onboarding List.
   
2. The candidate’s session details open in a new browser tab.
   
3. Review the images from the scans and the reason for any failed scan.
   1. Select the expand arrows in the top right corner of a scan to open an expanded view of the image in a popup.
      
   2. Select the arrows to skip between scans while in the expanded view.
      
   3. Select the x in the top right corner or the popup to close the expanded view.
      
4. You can add a note by entering text in the Enter Note field and then selecting Save Note.
   
5. Either leave the current status as it is, or override the passed or failed status by selecting Pass or Fail above the scans. Note that you can only select the opposite button to the session’s current status. For example, only the Pass button will be available for a session with current status of failed.
   
6. Confirm the pass or fail change on the Are you sure popup.
   
7. The candidate’s session is now shown with the new status in the Student Onboarding List. In this example, as the session was set to passed, the session’s text in the list is now blue. The session also has a blue Prof label to indicate that the session has been reviewed and professor feedback of passed has been provided.
   

Review main event videos and scans

Instructors can review exam attempts requiring attention, for example if there have been violations during the exam. The type of violation is listed when reviewing the proctoring video. There are two types of violations:

• Soft violations – includes incidents such as a candidate looking away from the screen for more than three seconds.
• Hard violations – these are more serious incidents such as a candidate leaving the room. The types of violations can differ depending on what is set to be allowed or not allowed in a test’s configuration settings.

Follow the steps below to review main event proctoring videos and scans . If you need instructions on reviewing onboarding scans, refer to the Reviewing onboarding scans page for more information.

Step 1 – Select the required main event test

1. Go to the Proctortrack instructor dashboard by logging in to Proctortrack, or selecting Dashboard if you are already logged in.
2. On the instructor dashboard, locate the required main event test in the View Reports list.

   Tip

   • If the test is still open, it will be shown on the Current Tests tab.
   • If the test has ended, it will be shown on the Past Tests tab.
   
3. Select the required onboarding test’s name in the TEST NAME column.
   
4. The main event test’s dashboard displays. Refer to the next step for an overview of the dashboard.

Step 2 – Review the main event test’s dashboard

The selected main event test’s dashboard contains the following sections and features.

#	Item	Description
A	Candidate count summary	A count of the candidates with each status is shown at the top of the dashboard. The Require Attention status count shown in red indicates the number of main event test attempts to be reviewed because Proctortrack has flagged them as being suspicious or having violations.
B	Student List	A list of the candidates who have completed proctoring for the main event test. Blue text indicates no issues or violations have been detected. Red text indicates there is an issue or violation in the session’s proctoring video. Bold text indicates the session has not yet been viewed by an instructor.
C	Search	Can be used to search for a specific candidate by name or email.
D	Review status filter	Can be used to filter the Student List to show: All Sessions – This lists all main event sessions except for those that have been archived. Reviewed Sessions – These are main event proctoring sessions that an instructor has opened to view. Unreviewed Sessions – These are main event proctoring sessions that have not been viewed by an instructor. This is the default view when a main event test dashboard displays. Archive Sessions – Main event test sessions that have been archived by an instructor.
E	Proctoring status filter	Can be used to filter the Student List to show: All Sessions – This lists all main event proctoring sessions except for those that have been archived. Failed Sessions – These are main event proctoring sessions that have been failed automatically by the Proctortrack system or manually by an instructor. Passed Sessions – These are main event proctoring sessions that have been passed automatically by Proctortrack or manually by an instructor. Suspicious Sessions – These are main event proctoring sessions that Proctortrack has flagged as containing suspicious scans or behaviour. Pending Sessions – Main event test sessions that are still in progress.
F	Date filter	Can be used to filter the Student List to show main event test  sessions completed within a certain date range.
G	Reset button	Can be used to remove any filtering from the Student List and display all main event test sessions.
H	Pass and Fail buttons	Can be used to pass or fail a session. Select the checkbox next to one or more candidate sessions in the list and then select the required option: Pass – set the selected session(s) as passed. Fail – set the selected session(s) as failed.
I	Options menu	Can be used to: Archive selected onboarding sessions. For example, if a candidate has attempted onboarding multiple times, any failed attempts can be selected and archived and the successful attempts kept in the Onboarding Student List. Raise a request to Export Sesssions Data (eg. Video and Desktop proctoring snapshots) for the selected candidate session(s). This request is submitted to Proctortrack and you should receive an email with the download links for the data within four hours. Raise a request to Export Test Takers List containing all onboarding sessions. This request is submitted to Proctortrack and the data should be available and sent to your email address within four hours.
J	Column headers	Any heading with the blue arrow icons can be selected to sort the Student List by the contents of the selected heading’s column. The first heading is for the Status column. The value in this column for a candidate’s session can be checked by hovering over the icon and will be one of the following: Passed (green tick icon) – No violations or incidents were reported and the candidate followed the exam guidelines. Ready for Preview (yellow arrows icon) – The proctoring data is still being processed by Proctortrack. You won’t be able to perform any actions for the test session, but you can watch the preview video. Suspicious (yellow question mark icon) – One or more soft violations were detected. Failed (red cross icon) – One or more hard violations were detected.
K	Candidate details link	Select a candidate’s first name to open their details in a new browser tab, where you can review the candidate’s scans and proctoring videos.
L	Message column	If there are any messages from Proctortrack regarding the status of the main test event session’s proctoring data, a comment icon will be shown here. Hover over the icon to see the details of the message. For example:
M	Flags column	Provides a count of the number of violations Proctortrack has flagged in the proctoring videos. You can view these violations when you review the proctoring video(s).
N	Candidate record drop-down	Select this to open a limited view of thecandidate’s proctoring video in drop-down with limited options immediately below the session’s row in the Student List.
O	Pending Test Takers list	Lists candidates enrolled in the main event test but who have not yet completed proctoring for it.

Step 3 – Review proctoring videos and scans

Proctoring videos can be reviewed with limited options within the Student List itself or with more functionality in a new browser tab.

Reviewing within the Student List

This option is useful for performing a quick check on the candidate’s proctoring videos.

1. Select the drop-down arrow next to the required candidate session.
   
2. This opens the candidate’s proctoring video immediately below the row in the list. Review the video for violations. Select a red arrow next to the Real Time Violations Visualizer to skip between violations.
   
3. To change the session’s status after reviewing the video, select the checkbox next to the session in the Student List and then select Pass or Fail above the Student List. In this example, the instructor is selecting Pass.
   
4. Select Yes … to confirm the change on the Are you sure? popup.
   
5. The candidate’s session will show with the new status in the Student  List.

Reviewing in a new browser tab

This option provides more functionality and is useful if you need to take a closer look at scans, videos or violations.

1. Select the candidate’s First Name in the required session on the Student List.
   
2. The candidate’s session details open in a new browser tab. This screen has the following features.

   #	Item	Description
   A	Candidate  data tabs	Data and issues are categorised by type and can be accessed by selecting the required tab. Video Monitoring – This is the tab shown by default when this screen loads and shown in the example below. It contains the candidate’s proctoring video, which is playable and can be controlled by a time-stamped timeline to quickly skip to any flagged violations. Online Violations – Contains screenshot images of desktop and online activity as well as any flagged online aid violations. Verification Scans – Contains the facial scan from the current test and the onboarding facial scan, allowing you to compare these. Onboarding – Contains the candidate’s facial and ID scans captured during onboarding, for reference.
   B	Video play button	Can be used to start playback of the whole proctoring video. You can choose to watch the whole video if needed, but it is likely to be quicker and more effective if you skip to any violations listed under the video.
   C	Real Time Violations Visualizer arrows	Can be used to skip quickly between violations in the video.
   D	Violation Type list	Refer to this list when skipping between violations.
   E	Video play head	Can be dragged to the place in the video you would like to watch, such as a violation shown in red in the timeline below.
   F	Pass and Fail buttons	Can be used to pass or fail the session. Select the required option: Pass – set the session as passed. Fail – set the session as failed.

   
3. Review the video and any violations on the Video Monitoring tab.
4. Review the screenshot images and any violations on the Online Violations tab. This is an example of activity Proctortrack flags as an online violation. The candidate has accessed a website that is likely unrelated to the test:
   
5. Review the verification scans and any violations on the Verification Scans tab. Below is an example of scans flagged with a violation by Proctortrack. The candidate’s room scan has been flagged as invalid and should be reviewed.
   
6. You can add any notes at the bottom of the screen by entering text into the Enter Note field and then selecting Save Note.
   
7. After reviewing all of the data in the candidate’s session, either leave the current status as it is, or override the passed or failed status by selecting Pass or Fail above the candidate data tabs.

   Tip

   Note that you can only select the opposite button to the session’s current status. For example, only the Pass button will be available for a session with current status of failed.

8. Confirm the pass or fail change on the Are you sure… popup.
   
9. The candidate’s session will be shown with the new status in the Student List.